MGMT Exam 1 comparative and contextual study questions and answers.

effectiveness - correct answers Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational: Managers supervise team members' tasks. - correct answers Which of the following is a characteristic of a traditional management approach? planning - correct answers When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of: Administrative principles approach - correct answers Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which of the following management approaches? Behavioral sciences approach - correct answers The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which of the following management approaches? leading - correct answers Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of: fast; high-risk - correct answers The adaptability culture emerges in an environment that requires __________ response and __________ decision making. sociocultural - correct answers When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in __________ environment. International - correct answers Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which of the following dimensions of the general business environment? corporate culture - correct answers __________ plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises. Suppliers - correct answers GreenTech Candies is a U.S.-based company that manufactures and distributes candy bars and snack foods globally. The company sources most of its cocoa and sugar from South American companies. This business relationship highlights which of the following dimensions of the task environment? franchise - correct answers Your company is interested in producing and marketing a line of coffee that will penetrate the Chinese market. Your firm is willing to supply the equipment, products, product ingredients, trademark and trade name rights, managerial advice, and standardized operating system to entrepreneurs. Which of the following types of strategy are you going to use? low uncertainty avoidance - correct answers Jana has a high tolerance for the unstructured, the unclear, and the unpredictable. She can best be described as having: Political instability - correct answers A.R.C. is a large nonprofit humanitarian aid organization that has been forced to pull out of several African markets in recent years due to civil wars and large-scale violence. This demonstrates which of the following frequently cited problems for international companies? China and India - correct answers As a first step into international business, which two countries are most companies going to today? Taiwan - correct answers Which of the following countries possesses a high performance orientation? individualism approach - correct answers When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest. This is an example of the: sustainability - correct answers Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources? discretionary - correct answers Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics? procedural justice approach. - correct answers Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on the: ethical leadership - correct answers __________ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives. tactical - correct answers Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of __________ goals. Scanning the external environments - correct answers From where does the information about opportunities and threats come? Operational goals are able to displace strategic goals. - correct answers Which of the following is NOT one of the benefits of MBO? Decentralized planning staff - correct answers Alabama Airlines has three planning specialists who help division managers develop their own division plans. Serving as consultants to the divisions, the planning specialists give advice about strengths, weaknesses, opportunities, and threats. Alabama Airlines is utilizing which of the following approaches to the planning function? The development of a mission statement - correct answers The planning process begins with which of the following? TRUE - correct answers The rise of virtual work has led to a decline in organizational hierarchies. TRUE - correct answers Technical skills are most important for managers at lower organizational levels, while conceptual skills become more important as managers move up the organizational hierarchy. TRUE - correct answers Managers in partnering organizations, given the increasing environmental uncertainty, are shifting from a partnership orientation to an adversarial orientation. TRUE - correct answers An example of global outsourcing is seen when Gap, Inc. uses low-cost Caribbean labor to cheaply produce its clothing, and then finishes off and sells its clothing in the United States. FALSE - correct answers The essence of formulating strategy is choosing how the organization will conform to become like its key competitors in the industry. TRUE - correct answers Business has become a unified, global field as trade barriers fall, communication becomes faster and cheaper, and consumer tastes converge. TRUE - correct answers Large international firms typically are called multinational corporations. globalization - correct answers The extent to which trade and investments, information, social and cultural ideas, and political cooperation flow between countries is called: geocentric companies - correct answers __________ place an emphasis on a worldwide perspective. outsourcing - correct answers The maquiladora industry along the Texas-Mexico border on the Mexico side uses cheap labor for assembling products. This lowers the price for U.S. consumers and is an example of: international management - correct answers The management of business operations conducted in more than one country is called: resource market - correct answers Your grocery store in India is having trouble getting the local farmers to supply you with the proper produce. This is a problem with India's: low uncertainty avoidance - correct answers A foreign terrorist kidnaps your firm's marketing vice president while the vice president is in the host country. This is a harsh example of: TRUE - correct answers Ethics is the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong. FALSE - correct answers If something is ethical, it must not be illegal. Free choice - correct answers An organization's decision to hire for an open position is in the domain of: 75 - correct answers A recent poll found that over _____ percent of people surveyed say corporate America's moral compass is pointing in the wrong direction. utilitarian approach - correct answers Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the: law - correct answers The thinking underlying the domain of _________ is the closest to the justice approach. Work group collaboration - correct answers Which of the following employee behaviors matches with the conventional level of personal moral development? What am I going to get from making this decision? - correct answers Which of the following best illustrates the preconventional stage of moral development? courts - correct answers All of the following are examples of special interest groups, EXCEPT: TRUE - correct answers Goals are most effective when they are specific, measurable, challenging and linked to rewards. TRUE - correct answers Most ethical dilemmas in business involve a conflict between stakeholders and shareholders. It does not appreciate the careful study of tasks and jobs. - correct answers Which of the following is not a criticism of scientific management? use long-term contracts. - correct answers In the shift from an adversarial to a partnership orientation, an organization should: Outsoursing - correct answers Which of the following refers to engaging in the international division of labor so as to obtain the cheapest sources of labor and supplies regardless of country? differentiation - correct answers Which of the following strategies involves rewarding an employee's innovation? e-business - correct answers Of the management trends that have been popular over the past decade, managers are most aware of: utilitarian approach - correct answers Caleb is a manager at Computer-Care Company. He is expected to consider the effort of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the: high-context - correct answers Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up