MGMT-3013 Exam 1 Questions And Correct Answers Solutions Guaranteed

a group of people who work together to achieve some specific purpose - correct answers organization 1) the pursuit of organizational goals efficiently and effectively by (2) integrating the work of people through (3) planning, organizing, leading, and controlling the organization's resources - correct answers management "the means" to use resources--people, money, raw materials, etc., wisely and cost-effectively - correct answers efficiency "the ends" to achieve results, to make the right decision and to successfully carry them out so that they achieve the organization's goals - correct answers effectiveness a manager's influence on the organization is multiplied far beyond the results that can be achieved by just one person acting alone - correct answers multiplier effect planning, organizing, controlling leading - correct answers management process (4 steps) set goals and decide how to achieve them - correct answers planning arrange tasks, people, and other resources to accomplish the work - correct answers organizing monitor performance, compare it with goals, and take corrective action as needed - correct answers controlling motivate, direct, and otherwise influence people to work hard to achieve the organization's goals - correct answers leading (1) competitive advantage (2) diversity (3) globalization (4) information technology (5) ethical standards (6) sustainability (7) happiness&meaningfulness - correct answers Challenges of management the ability of an organization to produce goods and services more effectively than competitors do, thereby outperforming them - correct answers competitive advantage (1) being responsive to customers (2) innovation (3) quality (4) efficiency - correct answers keys to competitive advantage finding ways to deliver new or better goods or services - correct answers innovation The discipline concerned with creating computer systems and simulate human reasoning and sensation - correct answers Artificial intelligence Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs - correct answers sustainability make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it - correct answers top managers implement the policies and plans of the top managers above them and supervise and coordinate the activities of first-line managers - correct answers middle managers dealing with people rather than a computer screen or voice-response system - correct answers high touch jobs make short-term operating decisions, directing the daily tasks of non-managerial personnel - correct answers first-line manager a manager who is responsible for facilitating team activities toward achieving key results - correct answers team leader responsible for just one organizational activity - correct answers functional management responsible for several organizational activities - correct answers general manager to make money by offering products or services - correct answers for-profit organizations offer services to some clients, not to make a profit hospitals, colleges, Red Cross - correct answers nonprofit organization job-specific knowledge needed to perform well in a specialized field - correct answers technical skills ability to think analytically, to visualize an organization as a whole and understand how the parts work together - correct answers conceptual skills ability to work well in cooperation with other people to get things done - correct answers human skills ability to motivate, to inspire trust, to communicate with others - correct answers soft skills (1) manager relies more on verbal than on written communication (2) manage works long hours at an intense pace (3) manager's work is characterized by fragmentation, brevity, & variety - correct answers Mintzberg's findings figurehead, leader, and liaison managers interact with people inside and outside their work units - correct answers interpersonal roles monitor, disseminator, spokesperson managers recieve and communicate information - correct answers informational roles entrepreneur, disturbance handler, resource allocator, negotiator use information to make decisions to solve problems or take advantage of oppurtunities - correct answers decisional roles a newly created company designed to grow fast - correct answers start-up process of taking risks to try to create a new enterprise - correct answers entrepreneurship someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try to realize it - correct answers intrapreneur the belief that you control your own destiny - correct answers internal locus of control creator and inventor of modern management "The Practice of Management" - correct answers Peter Drucker historical perspective emphasis on ways to manage work more efficiently - correct answers classical viewpoint () historical perspective emphasis on importance of understanding human behavior and motivating and encouraging employees toward achievement - correct answers behavioral viewpoint (s) historical perspective applies quantitative techniques to management - correct answers quantitative viewpoint (1940s-1950s) contemporary perspective regards the organization as system of interrelated parts that operate together to achieve a common purpose - correct answers systems viewpoint contemporary perspective emphasizes that a manager's approach should vary according to the individual and environmental situation - correct answers contingency viewpoint contemporary perspective quality control, quality assurance, total quality management - correct answers quality-management approach Frederick Taylor & the Gilbreths emphasized the scientific study of work methods to improve the productivity of individual workers - correct answers scientific management employees worked harder if they received added attention, if they thought that managers cared about their welfare and that supervisors paid special attention to them - correct answers Hawthorne effect Abraham Maslow & Doulgas McGregor better human relations could increase worker productivity - correct answers human relations movement focuses on using mathematics to aid in problem solving and decision making - correct answers management science people, money, information, and materials required to produce an organization's goods or services - correct answers inputs (parts of a system) organization's capabilities in management, internal processes, and technology that are applied to converting inputs into outputs - correct answers transformational processes(parts of a system) products, services, profits, losses, employee satisfaction or discontent, and the like that are produced by the organization - correct answers outputs (parts of a system) information about the reaction of the environment to the outputs that affects the inputs - correct answers feedback (parts of a system) continually interacts with its environment - correct answers open system little interaction with its environment - correct answers closed system study of how order and pattern arise from very complicated, apparently chaotic systems - correct answers complexity theory