Instructor’s Manual j
For
Systems Analysis and Design
j j j
Tenth Edition
j
KennethjE.jKendall,jRutgersjUniversity,jSchooljofjBusiness–Camden
JuliejE.jKendall,jRutgersjUniversity,jSchooljofjBusiness–Camden
Preparedjby
KinjC.jLee,jM.S.,jChicagojBullsjCollegejPrep
ISBN-10:j 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 j
Understanding and Modeling Organizational
j j j
,Chapterj4 SystemsjAnalysisjandjDesignjInstructor’sjManual 4-iv
Systems
Key Points and Objectives
j j j
1. Organizationsjarejcomplexjsystemsjcomposedjofjinterrelatedjandjinterdependentjsubsystems.
2. Systemjandjsubsystemjboundariesjandjenvironmentsjhavejanjimpactjonjinformationjsystemjanalysisjandjde
sign.
3. Systemsjarejdescribedjasjeitherjopen,jwithjfreejflowingjinformation,jorjclosedjwithjrestrictedjaccessjtojinf
ormation.
4. Ajvirtualjorganizationjisjonejthatjhasjpartsjofjthejorganizationjinjdifferentjphysicaljlocations.jTheyjusejco
mputerjnetworksjandjcommunicationsjtechnologyjtojworkjonjprojects.jAdvantagesjofjajvirtualjorganizat
ionjare:
A. Reducedjcostsjofjphysicaljfacilities
B. Morejrapidjresponsejtojcustomerjneeds
C. Flexibilityjforjemployeesjtojcarejforjchildrenjorjagingjparents
5. EnterprisejsystemsjorjEnterprisejResourcejPlanningj(ERP)jdescribesjanjintegratedjorganizationaljinform
ationjsystem.jThejsoftwarejhelpsjthejflowjofjinformationjbetweenjthejfunctionaljareasjwithinjthejorganizat
ion.
6. ERPjcanjaffectjeveryjaspectjofjthejorganization,jsuchjas:
A. Designjofjemployees’jwork
B. Skillsjrequiredjforjjobjcompetency
C. Strategicjpositioningjofjthejcompany
7. ManyjissuesjmustjbejovercomejforjthejERPjinstallationjisjtojbejdeclaredjajsuccess:
A. Userjacceptance
B. Integrationjwithjlegacyjsystemsjandjthejsupplyjchain
C. Upgradingjfunctionalityj(andjcomplexity)jofjERPjmodules
D. Reorganizingjworkjlifejofjusersjandjdecisionjmakers
E. Expandedjreachjacrossjseveraljorganizations
F. Strategicjrepositioningjofjthejcompany
8. Ajcontext-
leveljdatajflowjdiagramjisjanjimportantjtooljforjshowingjdatajusedjandjinformationjproducedjbyjajsystem.jItjpro
videsjanjoverviewjofjthejsettingjorjenvironmentjthejsystemjexistsjwithin—
whichjentitiesjsupplyjandjreceivejdata/information.
9. Thejcontext-
Copyrightj©j2019jPearsonjEducation,jInc.
,Chapterj4 SystemsjAnalysisjandjDesignjInstructor’sjManual 4-v
leveljdatajflowjdiagramjisjonejwayjtojshowjscope,jorjwhatjisjtojbejincludedjinjthejsystem.jThejprojectjhasjajbu
dgetjthatjhelpsjtojdefinejscope.
Copyrightj©j2019jPearsonjEducation,jInc.
, Chapterj4 SystemsjAnalysisjandjDesignjInstructor’sjManual 4-vi
10. Entity-
relationshipjdiagramsjhelpjthejanalystjunderstandjthejorganizationaljsystemjandjthejdatajstoredjbyjthejorganizat
ion.
11. Therejarejthreejtypesjofjentities:
A. Fundamentaljentity,jdescribingjajperson,jplace,jorjthing.
B. Associativejentityj(alsojcalledjajgerund,jjunction,jintersection,jorjconcatenatedjentity),jjoiningjtwoje
ntities.jItjcanjonlyjexistjbetweenjtwojentities.
C. Attributivejentity,jtojdescribejattributesjandjrepeatingjgroups.
12. Relationshipsjarejshownjwithjajzerojorjcirclejrepresentingjnone,jajverticaljlinejrepresentingjone,jorjcrow’sjfo
otjrepresentingjmanyjandjcanjbe:
A. Onejtojone
B. Onejtojmany
C. Manyjtojmany
13. Ajusejcasejdiagramjreflectsjthejviewjofjthejsystemjfromjthejperspectivejofjajuserjoutsidejofjthejsystem.
14. Ajusejcasejmodeljpartitionsjthejwayjthejsystemjworksjintojbehaviors,jservices,jandjresponsesjthatjarejsig
nificantjtojthejusersjofjthejsystem.
15. Ajusejcasejdiagramjhasjsymbolsjfor:
A. Anjactor,jthejrolejofjajuserjofjthejsystem
B. Thejusejcasejrepresentingjajsequencejofjtransactionsjinjajsystem
16. Therejarejtwojkindsjofjusejcases:
A. Primary,jthejstandardjflowjofjeventsjwithinjajsystemjthatjdescribejajstandardjsystemjbehavior
B. Usejcasejscenariosjthatjdescribejvariationsjofjthejprimaryjusejcase
17. Therejarejfourjactivejbehavioraljrelationships:
A. Communicates—usedj toj connectj anj actorj toj aj usej case.
B. Includes—
describesjthejsituationjwherejajusejcasejcontainsjajbehaviorjthatjisjcommonjtojmorejthanjone
jusejcase.
C. Extends—
describesjthejsituationjwherejonejusejcasejpossessesjthejbehaviorjthatjallowsjthejnewjusejc
asejtojhandlejajvariationjorjexception.
Copyrightj©j2019jPearsonjEducation,jInc.
For
Systems Analysis and Design
j j j
Tenth Edition
j
KennethjE.jKendall,jRutgersjUniversity,jSchooljofjBusiness–Camden
JuliejE.jKendall,jRutgersjUniversity,jSchooljofjBusiness–Camden
Preparedjby
KinjC.jLee,jM.S.,jChicagojBullsjCollegejPrep
ISBN-10:j 0-13-481730-3
ISBN-13: 978-0-13-481730-9
Chapter 2 j
Understanding and Modeling Organizational
j j j
,Chapterj4 SystemsjAnalysisjandjDesignjInstructor’sjManual 4-iv
Systems
Key Points and Objectives
j j j
1. Organizationsjarejcomplexjsystemsjcomposedjofjinterrelatedjandjinterdependentjsubsystems.
2. Systemjandjsubsystemjboundariesjandjenvironmentsjhavejanjimpactjonjinformationjsystemjanalysisjandjde
sign.
3. Systemsjarejdescribedjasjeitherjopen,jwithjfreejflowingjinformation,jorjclosedjwithjrestrictedjaccessjtojinf
ormation.
4. Ajvirtualjorganizationjisjonejthatjhasjpartsjofjthejorganizationjinjdifferentjphysicaljlocations.jTheyjusejco
mputerjnetworksjandjcommunicationsjtechnologyjtojworkjonjprojects.jAdvantagesjofjajvirtualjorganizat
ionjare:
A. Reducedjcostsjofjphysicaljfacilities
B. Morejrapidjresponsejtojcustomerjneeds
C. Flexibilityjforjemployeesjtojcarejforjchildrenjorjagingjparents
5. EnterprisejsystemsjorjEnterprisejResourcejPlanningj(ERP)jdescribesjanjintegratedjorganizationaljinform
ationjsystem.jThejsoftwarejhelpsjthejflowjofjinformationjbetweenjthejfunctionaljareasjwithinjthejorganizat
ion.
6. ERPjcanjaffectjeveryjaspectjofjthejorganization,jsuchjas:
A. Designjofjemployees’jwork
B. Skillsjrequiredjforjjobjcompetency
C. Strategicjpositioningjofjthejcompany
7. ManyjissuesjmustjbejovercomejforjthejERPjinstallationjisjtojbejdeclaredjajsuccess:
A. Userjacceptance
B. Integrationjwithjlegacyjsystemsjandjthejsupplyjchain
C. Upgradingjfunctionalityj(andjcomplexity)jofjERPjmodules
D. Reorganizingjworkjlifejofjusersjandjdecisionjmakers
E. Expandedjreachjacrossjseveraljorganizations
F. Strategicjrepositioningjofjthejcompany
8. Ajcontext-
leveljdatajflowjdiagramjisjanjimportantjtooljforjshowingjdatajusedjandjinformationjproducedjbyjajsystem.jItjpro
videsjanjoverviewjofjthejsettingjorjenvironmentjthejsystemjexistsjwithin—
whichjentitiesjsupplyjandjreceivejdata/information.
9. Thejcontext-
Copyrightj©j2019jPearsonjEducation,jInc.
,Chapterj4 SystemsjAnalysisjandjDesignjInstructor’sjManual 4-v
leveljdatajflowjdiagramjisjonejwayjtojshowjscope,jorjwhatjisjtojbejincludedjinjthejsystem.jThejprojectjhasjajbu
dgetjthatjhelpsjtojdefinejscope.
Copyrightj©j2019jPearsonjEducation,jInc.
, Chapterj4 SystemsjAnalysisjandjDesignjInstructor’sjManual 4-vi
10. Entity-
relationshipjdiagramsjhelpjthejanalystjunderstandjthejorganizationaljsystemjandjthejdatajstoredjbyjthejorganizat
ion.
11. Therejarejthreejtypesjofjentities:
A. Fundamentaljentity,jdescribingjajperson,jplace,jorjthing.
B. Associativejentityj(alsojcalledjajgerund,jjunction,jintersection,jorjconcatenatedjentity),jjoiningjtwoje
ntities.jItjcanjonlyjexistjbetweenjtwojentities.
C. Attributivejentity,jtojdescribejattributesjandjrepeatingjgroups.
12. Relationshipsjarejshownjwithjajzerojorjcirclejrepresentingjnone,jajverticaljlinejrepresentingjone,jorjcrow’sjfo
otjrepresentingjmanyjandjcanjbe:
A. Onejtojone
B. Onejtojmany
C. Manyjtojmany
13. Ajusejcasejdiagramjreflectsjthejviewjofjthejsystemjfromjthejperspectivejofjajuserjoutsidejofjthejsystem.
14. Ajusejcasejmodeljpartitionsjthejwayjthejsystemjworksjintojbehaviors,jservices,jandjresponsesjthatjarejsig
nificantjtojthejusersjofjthejsystem.
15. Ajusejcasejdiagramjhasjsymbolsjfor:
A. Anjactor,jthejrolejofjajuserjofjthejsystem
B. Thejusejcasejrepresentingjajsequencejofjtransactionsjinjajsystem
16. Therejarejtwojkindsjofjusejcases:
A. Primary,jthejstandardjflowjofjeventsjwithinjajsystemjthatjdescribejajstandardjsystemjbehavior
B. Usejcasejscenariosjthatjdescribejvariationsjofjthejprimaryjusejcase
17. Therejarejfourjactivejbehavioraljrelationships:
A. Communicates—usedj toj connectj anj actorj toj aj usej case.
B. Includes—
describesjthejsituationjwherejajusejcasejcontainsjajbehaviorjthatjisjcommonjtojmorejthanjone
jusejcase.
C. Extends—
describesjthejsituationjwherejonejusejcasejpossessesjthejbehaviorjthatjallowsjthejnewjusejc
asejtojhandlejajvariationjorjexception.
Copyrightj©j2019jPearsonjEducation,jInc.
