PrinciplesjofjInformationjSystems,j13thjEdition
Solutionsj–jChapterj1
Solution_ManualPrinciples_of_Information_Systems,13th_Edition
CriticaljThinkingjExercise
Kroger’sjQueVisionjSystemjImprovesjCustomerjService
ReviewjQuestions
1. ThejQueVisionjsystemjisjanjenterprisejsystem.
2. Thejtwojcomponentsjthatjarejmissingjarejwell-trainedjworkersjandjbetterjteamwork.
CriticaljThinkingjQuestions
1. Tojaddressjthejconcernsjofjthejcashiersjandjbaggers,jthejstorejmanagerjshouldjobservejth
ejcheckoutjprocessjandjperformancejofjcashiersjandjbaggersjforjajfewjdaysjbeforejtakingj
action.
2. Thejmanagerjshouldjidentifyjandjputjintojplacejthejfulljsetjofjorganizationaljcomple
ments.jThisjcannotjbejdonejwithoutjobservingjwherejthejsystemjisjfailing.
CriticaljThinkingjExercisejNARCO
MSjDatabasejtojAidjMSjVictimsjReviewjQ
uestions
1. FundamentaljhardwarejcomponentsjthatjarejlikelyjincludedjinjthejNARCOMSjsystemsjm
ightjincludejkeyboards,jmice,jservers,jhardjdrives,jmonitorsjorjdisplays,jrouters,
switches,jhubs,jmodems,jprinters,jetc.jAjvarietyjofjequipmentjtojprovidejinput,jprocessin
g,jstorage,jandjoutputjactivities,jasjwelljasjnetworkingjandjmobilejhardwarejarejlikelyjincl
uded.
2. Forjthejtotalj100,000jtargetjnumberjofjparticipantsjthejmaximumjdatabasejsizejwouldjbej
0.05jgigabytesjassumingjeachjrecordjcontainedjajmaximumjofj500jbytes.jThisjwouldjnotjb
ejconsideredjajbigjdatajproject.
CriticaljThinkingjQuestions
,PrinciplesjofjInformationjSystems,j13thjEdition
1. Studentjresponsesjmayjvary.jThreejreasonsjwhyjmostjdojnotjparticipatejmightjinclude:jco
ncernsjoverjprivacyjandjsharingjofjpersonaljmedicaljinformation;junablejtojcompletejajsur
veyjduejtojeitherjlimitedjmobilityjorjlackjofjresources;jandjnotjknowingjthatjthisjdatabase
jexists.
2. Studentjresponsesjmayjvary.jOnejcoursejofjactionjmightjbejintroducingjthejdatabasejtojpa
tientsjreceivingjajdiagnosisjofjMSjandjthenjofferingjhelpjwithjthejsurveysjduring
doctorjvisits.
CriticaljThinkingjExercisejBusiness
AnalyticsjforjGamingjFirmjReviewjQuest
j
ions
1. Businessjanalyticsjcanjbejdefinedjasjthejextensivejusejofjdatajandjquantitativejanalysisjtoj
supportjfact-basedjdecisionjmakingjwithinjorganization.
2. Datajscientistsjunderstandsjthejbusinessjandjbusinessjanalyticsjtechnologyjwhilejalsojre
cognizingjthejlimitationsjofjtheirjdata,jtoolsjandjtechniques.jTheyjputjalljofjthis
togetherjtojdeliverjrealjimprovementsjinjdecisionjmakingjwithinjanjorganization.
CriticaljThinkingjQuestions
1. Studentjresponsesjmayjvary.jThreejdatajsourcesjmightjincludejcustomerjsurveys,jajpl
ayers’jcard,jorjhistoricaljhoteljrecords.
2. Studentjresponsesjmayjvary.jSomejcustomersjmayjwantjtojenjoyjthejbenefitsjofferedjfr
omjajplayer’sjcard,jforjexample,jbutjmayjnotjbejcomfortablejwithjthejcardjtrackingjthei
rjgamblingjhistory.
CriticaljThinkingjExercise
StrategicjPlanjReview
ReviewjQuestions
,PrinciplesjofjInformationjSystems,j13thjEdition
1. Hallmarksjofjajgoodjstrategicjplanjcouldjincludejajclarityjofjpurpose,jhavingjwell-
definedjgoalsjoverjajspecifiedjperiodjofjtime,jfocusingjenergyjandjresourcesjandjstrengthe
ningjoperations.
2. Morejfundsjwouldjbejallocatedjtojsystemjdevelopmentjoverjbuyingjexistingjsoftwarejan
djusingjsoftwarejservicejproviders.jThejcostjtojbuildjajsystemjcanjbejveryjhighjand,jevenj
smalljprojects,jtakejajsignificantjamountjofjtime.
CriticaljThinkingjQuestions
1. Studentjresponsesjmayjvary.jYoujmayjwantjtojbecomejmorejfamiliarjwithjthejday-to-
dayjactivitiesjandjchallengesjinjthejISjorganization.
2. Studentjresponsesjmayjvary.jYoujmayjwantjtojmeetjwithjkeyjstakeholdersjinjthejISjor
ganizationjtojgetjtheirjinputjonjthejstrategicjplanjandjbudget.
CriticaljThinkingjExercisej
Robo-
AdvicejforjMillennialsjReviewjQ
uestions
1. Thejinsurancejindustryjmightjbenefitjfromjthejusejofjajrobo-advicejsystem.
2. Studentsjanswersjwilljvary.jAsjfarjasjethicsjarejconcerned,jajrobo-
advisorjwilljalwaysjlackjthejethicaljjudgementjofjajhumanjbeing.jInjthejcasejofjthejinvestme
ntjfirm,jthejrobo-
jadvisorjlacksjthejabilityjtojholdjthejinvestorjaccountablejtojajbudgetjorjtojencouragejthejsa
vingjofjanjemergencyjfundjbeforejinvesting.jThejbuildersjofjsuchjsystemsjshouldjmakejcons
umersjawarejofjpotentialjpitfallsjofjusingjthejsystem.
CriticaljThinkingjQuestions
1. Studentjresponsesjmayjvary.jAnjalternatejstrategyjcouldjbejforjthejrobo-
advicejservicejtojworkjinjconjunctionjwithjajprofessionaljfinancialjplanner.jThejfirmjmigh
tjusejajcall
, PrinciplesjofjInformationjSystems,j13thjEdition
systemjwherejinvestorsjcanjdiscussjthejresultsjofjthejrobo-
advicejsystemjwithjajhumanjtojhelpjdecidejifjthejgivenjadvicejisjthejbestjcoursejofjaction.
2. Studentjresponsesjmayjvary.jYoujmightjwantjtojhavejthejmembersjofjsenior
managementjtryjoutjthejservicejforjthemselves,jorjseejthejservicejinjactionjwithjajrealjcustomer
.
ReviewjQuestions
1. Datajisjthejrawjmaterialjfromjwhichjinformationjisjcomposed.jInformationjincludesjajco
ntextjforjthejdata.jKnowledgejisjanjawarenessjofjhowjtojapplyjthejinformation.
2. Thejstudentjcanjlistjanyjsixjofjthejfollowingjattributesjthatjdescribejthejqualityjofjdata:
Characteristics Definitions
Accessible Informationjshouldjbejeasilyjaccessiblejbyjauthorizedjus
ersjsojtheyjcanjobtainjitjinjthejrightjformatjandjat
thejrightjtimejtojmeetjtheirjneeds.
Accurate Accuratejinformationjisjerrorjfree.jInjsomejcases,jinacc
uratejinformationjisjgeneratedjbecausejinaccuratejdataji
sjfedjintojthejtransformationjprocess.jThisjisjcommonly
jcalledjgarbagejin,jgarbagejoutj(GIGO).
Complete Completejinformationjcontainsjalljthejimportantjfacts.j
Forjexample,janjinvestmentjreportjthatjdoesjnotjinclude
jalljimportantjcostsjisjnotjcomplete.
Economical Informationjshouldjalsojbejrelativelyjeconomicaljtojprod
uce.jDecisionjmakersjmustjalwaysjbalancejthe
valuejofjinformationjwithjthejcostjofjproducingjit.
Solutionsj–jChapterj1
Solution_ManualPrinciples_of_Information_Systems,13th_Edition
CriticaljThinkingjExercise
Kroger’sjQueVisionjSystemjImprovesjCustomerjService
ReviewjQuestions
1. ThejQueVisionjsystemjisjanjenterprisejsystem.
2. Thejtwojcomponentsjthatjarejmissingjarejwell-trainedjworkersjandjbetterjteamwork.
CriticaljThinkingjQuestions
1. Tojaddressjthejconcernsjofjthejcashiersjandjbaggers,jthejstorejmanagerjshouldjobservejth
ejcheckoutjprocessjandjperformancejofjcashiersjandjbaggersjforjajfewjdaysjbeforejtakingj
action.
2. Thejmanagerjshouldjidentifyjandjputjintojplacejthejfulljsetjofjorganizationaljcomple
ments.jThisjcannotjbejdonejwithoutjobservingjwherejthejsystemjisjfailing.
CriticaljThinkingjExercisejNARCO
MSjDatabasejtojAidjMSjVictimsjReviewjQ
uestions
1. FundamentaljhardwarejcomponentsjthatjarejlikelyjincludedjinjthejNARCOMSjsystemsjm
ightjincludejkeyboards,jmice,jservers,jhardjdrives,jmonitorsjorjdisplays,jrouters,
switches,jhubs,jmodems,jprinters,jetc.jAjvarietyjofjequipmentjtojprovidejinput,jprocessin
g,jstorage,jandjoutputjactivities,jasjwelljasjnetworkingjandjmobilejhardwarejarejlikelyjincl
uded.
2. Forjthejtotalj100,000jtargetjnumberjofjparticipantsjthejmaximumjdatabasejsizejwouldjbej
0.05jgigabytesjassumingjeachjrecordjcontainedjajmaximumjofj500jbytes.jThisjwouldjnotjb
ejconsideredjajbigjdatajproject.
CriticaljThinkingjQuestions
,PrinciplesjofjInformationjSystems,j13thjEdition
1. Studentjresponsesjmayjvary.jThreejreasonsjwhyjmostjdojnotjparticipatejmightjinclude:jco
ncernsjoverjprivacyjandjsharingjofjpersonaljmedicaljinformation;junablejtojcompletejajsur
veyjduejtojeitherjlimitedjmobilityjorjlackjofjresources;jandjnotjknowingjthatjthisjdatabase
jexists.
2. Studentjresponsesjmayjvary.jOnejcoursejofjactionjmightjbejintroducingjthejdatabasejtojpa
tientsjreceivingjajdiagnosisjofjMSjandjthenjofferingjhelpjwithjthejsurveysjduring
doctorjvisits.
CriticaljThinkingjExercisejBusiness
AnalyticsjforjGamingjFirmjReviewjQuest
j
ions
1. Businessjanalyticsjcanjbejdefinedjasjthejextensivejusejofjdatajandjquantitativejanalysisjtoj
supportjfact-basedjdecisionjmakingjwithinjorganization.
2. Datajscientistsjunderstandsjthejbusinessjandjbusinessjanalyticsjtechnologyjwhilejalsojre
cognizingjthejlimitationsjofjtheirjdata,jtoolsjandjtechniques.jTheyjputjalljofjthis
togetherjtojdeliverjrealjimprovementsjinjdecisionjmakingjwithinjanjorganization.
CriticaljThinkingjQuestions
1. Studentjresponsesjmayjvary.jThreejdatajsourcesjmightjincludejcustomerjsurveys,jajpl
ayers’jcard,jorjhistoricaljhoteljrecords.
2. Studentjresponsesjmayjvary.jSomejcustomersjmayjwantjtojenjoyjthejbenefitsjofferedjfr
omjajplayer’sjcard,jforjexample,jbutjmayjnotjbejcomfortablejwithjthejcardjtrackingjthei
rjgamblingjhistory.
CriticaljThinkingjExercise
StrategicjPlanjReview
ReviewjQuestions
,PrinciplesjofjInformationjSystems,j13thjEdition
1. Hallmarksjofjajgoodjstrategicjplanjcouldjincludejajclarityjofjpurpose,jhavingjwell-
definedjgoalsjoverjajspecifiedjperiodjofjtime,jfocusingjenergyjandjresourcesjandjstrengthe
ningjoperations.
2. Morejfundsjwouldjbejallocatedjtojsystemjdevelopmentjoverjbuyingjexistingjsoftwarejan
djusingjsoftwarejservicejproviders.jThejcostjtojbuildjajsystemjcanjbejveryjhighjand,jevenj
smalljprojects,jtakejajsignificantjamountjofjtime.
CriticaljThinkingjQuestions
1. Studentjresponsesjmayjvary.jYoujmayjwantjtojbecomejmorejfamiliarjwithjthejday-to-
dayjactivitiesjandjchallengesjinjthejISjorganization.
2. Studentjresponsesjmayjvary.jYoujmayjwantjtojmeetjwithjkeyjstakeholdersjinjthejISjor
ganizationjtojgetjtheirjinputjonjthejstrategicjplanjandjbudget.
CriticaljThinkingjExercisej
Robo-
AdvicejforjMillennialsjReviewjQ
uestions
1. Thejinsurancejindustryjmightjbenefitjfromjthejusejofjajrobo-advicejsystem.
2. Studentsjanswersjwilljvary.jAsjfarjasjethicsjarejconcerned,jajrobo-
advisorjwilljalwaysjlackjthejethicaljjudgementjofjajhumanjbeing.jInjthejcasejofjthejinvestme
ntjfirm,jthejrobo-
jadvisorjlacksjthejabilityjtojholdjthejinvestorjaccountablejtojajbudgetjorjtojencouragejthejsa
vingjofjanjemergencyjfundjbeforejinvesting.jThejbuildersjofjsuchjsystemsjshouldjmakejcons
umersjawarejofjpotentialjpitfallsjofjusingjthejsystem.
CriticaljThinkingjQuestions
1. Studentjresponsesjmayjvary.jAnjalternatejstrategyjcouldjbejforjthejrobo-
advicejservicejtojworkjinjconjunctionjwithjajprofessionaljfinancialjplanner.jThejfirmjmigh
tjusejajcall
, PrinciplesjofjInformationjSystems,j13thjEdition
systemjwherejinvestorsjcanjdiscussjthejresultsjofjthejrobo-
advicejsystemjwithjajhumanjtojhelpjdecidejifjthejgivenjadvicejisjthejbestjcoursejofjaction.
2. Studentjresponsesjmayjvary.jYoujmightjwantjtojhavejthejmembersjofjsenior
managementjtryjoutjthejservicejforjthemselves,jorjseejthejservicejinjactionjwithjajrealjcustomer
.
ReviewjQuestions
1. Datajisjthejrawjmaterialjfromjwhichjinformationjisjcomposed.jInformationjincludesjajco
ntextjforjthejdata.jKnowledgejisjanjawarenessjofjhowjtojapplyjthejinformation.
2. Thejstudentjcanjlistjanyjsixjofjthejfollowingjattributesjthatjdescribejthejqualityjofjdata:
Characteristics Definitions
Accessible Informationjshouldjbejeasilyjaccessiblejbyjauthorizedjus
ersjsojtheyjcanjobtainjitjinjthejrightjformatjandjat
thejrightjtimejtojmeetjtheirjneeds.
Accurate Accuratejinformationjisjerrorjfree.jInjsomejcases,jinacc
uratejinformationjisjgeneratedjbecausejinaccuratejdataji
sjfedjintojthejtransformationjprocess.jThisjisjcommonly
jcalledjgarbagejin,jgarbagejoutj(GIGO).
Complete Completejinformationjcontainsjalljthejimportantjfacts.j
Forjexample,janjinvestmentjreportjthatjdoesjnotjinclude
jalljimportantjcostsjisjnotjcomplete.
Economical Informationjshouldjalsojbejrelativelyjeconomicaljtojprod
uce.jDecisionjmakersjmustjalwaysjbalancejthe
valuejofjinformationjwithjthejcostjofjproducingjit.
