2026 COMPLETE PRACTICE QUESTIONS
AND ANSWERS
◉Which of the following balance sheet items would differ between a
for-profit and a not-for-profit healthcare organization?
1.Retained earnings.
2.Plant, property, and equipment.
3.Real estate.
4.Investments. Answer: 1.
◉Which of the following leadership actions most clearly supports
organizational transformation toward total quality management?
1.Convening and chairing the Quality Council.
2.Changing the name of the quality department from QA to CQI.
3.Requiring all direct reports to attend an introductory course in
TQM.
4.Hiring a customer service representative. Answer: 1.
, ◉In the healthcare field, the accountability of management is best
measured by the:
1.Balance maintained between service quality and operational
efficiency.
2.Results shown on the annual expense and income statement.
3.Balance maintained between physician satisfaction and patient
needs.
4.Degree to which management's needs are met Answer: 1.
◉Consumer "report card" development and distribution has become
a high priority for managed care organizations because:
1.Measurements of performance have now become well established,
standardized, and accepted by all parties.
2.Purchasers are pressuring for disclosure of meaningful
performance information for use by buyers and consumers.
3.Consumers in healthcare are now well organized, and managed
care organizations feel a need to satisfy them.
4.Physicians are increasingly encouraging their patients to evaluate
managed care organizations based on these report cards. Answer: 2.
◉Which of the following is not required for managing strategic
adaptation?