NURS 3720: Leadership Exam Questions With Complete
Solutions
Accommodation Correct Answers If you use accommodation
often, ask yourself the following:
- Do I feel that my needs, goals, concerns, and ideas are not
being considered by others?
- Am I depriving myself of influence, recognition, and respect?
- When I am in charge, is discipline lax?
- Do I think people are "using" me?
- Am I building goodwill with others during conflict?
- Do I admit when I have made a mistake?
- Do I know when to give in, or do I assert myself at all costs?
- Am I viewed as unreasonable or insensitive?
Applying the problem-solving process Correct Answers -
Define the problem
- Gather data.
- Analyze the data
- Develop solutions
- Select solutions
- Purposeful inaction
- Implement solutions
- Evaluate the result
Are making decisions and solving problems the same processes?
Correct Answers - No,
- Making decisions and solving problems are not the same
processes. However, both involve critical and creative thinking
and are focused on answers that are either the best possible or
good enough for the question under consideration
,Avoidance Correct Answers - If you tend to use avoidance
often, ask yourself the following:
- Do people have difficulty getting my input and understanding
my view?
- Do I block cooperative efforts to resolve issues?
- Am I distancing myself from significant others?
- Are important issues being left unidentified and unresolved?
- Do I find myself overwhelmed by a large number of conflicts
and a need to say "no"?
- Do I assert myself even when things do not matter that much?
Do others view me as an aggressor?
- Do I lack a clear view of what my priorities are?
- Do I stir up conflicts and fights?
Barriers to collaboration: Correct Answers - Systemic: Policy,
funding, power and control issues, information infrastructure
- Organizational: Lack of common agenda, resource limitations,
lack of knowledge and skills
- Interpersonal: Attitudes and beliefs, relationship challenges
Boychuk Duchscher's (2008) Stagesof Transition Correct
Answers - Doing
- Being
- Knowing
Bureaucracy Correct Answers Administrative concept
embedded in how organizations are structured
- Characteristics
- Method to determine extent: Labour, specialization,
Centralization, Formalization
,Categories of conflict Correct Answers Facts, goals,
approaches, values
CIHC national interprofessional competency framework:
competency domains Correct Answers - Interprofessional
communication
- Patient/ family/ community-centred care
- Role clarification
- Team functioning
- Collaborative leadership
- Interprofessional conflict resolution
Civility, respect, and engagement in the workplace (CREW)
Correct Answers - CREW intervention
- Promising results from the intervention study(Laschinger,
Leiter, Day, et al., 2012)
- Improved overall empowerment and trust in management
- Incivility rates decreased over time
Collaboration Correct Answers - If you tend to collaborate
often, ask yourself the following:
- Do I spend valuable group time and energy on issues that do
not warrant or deserve it?
- Do I postpone needed action to get consensus and avoid
making key decisions?
- When I initiate collaboration, do others respond in a genuine
way?
- Do you get a sense that the group has hidden agendas,
unspoken hostilities, or manipulation?
, - Do I ignore opportunities to cooperate, take risks, and
creatively confront conflict?
- Do I tend to be pessimistic, distrusting, withdrawing, or
competitive?
- Am I involving others in important decisions, eliciting
commitment, and empowering them?
Communication pitfalls Correct Answers - Giving unsolicited
advice
- Making others appear wrong
- Defensiveness
- Judging another person
- Patronizing
- Giving false reassurance
- Asking "why" questions
- Blaming others
Competing Correct Answers If you use competing often, ask
yourself the following:
- Am I surrounded by people who agree with me all the time?
- Do people avoid confronting me?
- Are others afraid to share themselves and their needs for
growth with me?
- Am I out to win at all costs?
- What are others saying about me?
- How often do I avoid taking a strong stand and then feel
powerless?
- Do I avoid taking a stand to escape risk?
- Am I fearful and unassertive to the point that important
decisions are delayed and people suffer?
Solutions
Accommodation Correct Answers If you use accommodation
often, ask yourself the following:
- Do I feel that my needs, goals, concerns, and ideas are not
being considered by others?
- Am I depriving myself of influence, recognition, and respect?
- When I am in charge, is discipline lax?
- Do I think people are "using" me?
- Am I building goodwill with others during conflict?
- Do I admit when I have made a mistake?
- Do I know when to give in, or do I assert myself at all costs?
- Am I viewed as unreasonable or insensitive?
Applying the problem-solving process Correct Answers -
Define the problem
- Gather data.
- Analyze the data
- Develop solutions
- Select solutions
- Purposeful inaction
- Implement solutions
- Evaluate the result
Are making decisions and solving problems the same processes?
Correct Answers - No,
- Making decisions and solving problems are not the same
processes. However, both involve critical and creative thinking
and are focused on answers that are either the best possible or
good enough for the question under consideration
,Avoidance Correct Answers - If you tend to use avoidance
often, ask yourself the following:
- Do people have difficulty getting my input and understanding
my view?
- Do I block cooperative efforts to resolve issues?
- Am I distancing myself from significant others?
- Are important issues being left unidentified and unresolved?
- Do I find myself overwhelmed by a large number of conflicts
and a need to say "no"?
- Do I assert myself even when things do not matter that much?
Do others view me as an aggressor?
- Do I lack a clear view of what my priorities are?
- Do I stir up conflicts and fights?
Barriers to collaboration: Correct Answers - Systemic: Policy,
funding, power and control issues, information infrastructure
- Organizational: Lack of common agenda, resource limitations,
lack of knowledge and skills
- Interpersonal: Attitudes and beliefs, relationship challenges
Boychuk Duchscher's (2008) Stagesof Transition Correct
Answers - Doing
- Being
- Knowing
Bureaucracy Correct Answers Administrative concept
embedded in how organizations are structured
- Characteristics
- Method to determine extent: Labour, specialization,
Centralization, Formalization
,Categories of conflict Correct Answers Facts, goals,
approaches, values
CIHC national interprofessional competency framework:
competency domains Correct Answers - Interprofessional
communication
- Patient/ family/ community-centred care
- Role clarification
- Team functioning
- Collaborative leadership
- Interprofessional conflict resolution
Civility, respect, and engagement in the workplace (CREW)
Correct Answers - CREW intervention
- Promising results from the intervention study(Laschinger,
Leiter, Day, et al., 2012)
- Improved overall empowerment and trust in management
- Incivility rates decreased over time
Collaboration Correct Answers - If you tend to collaborate
often, ask yourself the following:
- Do I spend valuable group time and energy on issues that do
not warrant or deserve it?
- Do I postpone needed action to get consensus and avoid
making key decisions?
- When I initiate collaboration, do others respond in a genuine
way?
- Do you get a sense that the group has hidden agendas,
unspoken hostilities, or manipulation?
, - Do I ignore opportunities to cooperate, take risks, and
creatively confront conflict?
- Do I tend to be pessimistic, distrusting, withdrawing, or
competitive?
- Am I involving others in important decisions, eliciting
commitment, and empowering them?
Communication pitfalls Correct Answers - Giving unsolicited
advice
- Making others appear wrong
- Defensiveness
- Judging another person
- Patronizing
- Giving false reassurance
- Asking "why" questions
- Blaming others
Competing Correct Answers If you use competing often, ask
yourself the following:
- Am I surrounded by people who agree with me all the time?
- Do people avoid confronting me?
- Are others afraid to share themselves and their needs for
growth with me?
- Am I out to win at all costs?
- What are others saying about me?
- How often do I avoid taking a strong stand and then feel
powerless?
- Do I avoid taking a stand to escape risk?
- Am I fearful and unassertive to the point that important
decisions are delayed and people suffer?
