EUROPEAN WAX CENTER POLICY || 100% ERROR-FREE
ANSWERS.
GS Associate Responsibilities correct answers As a GS Associate you are responsible to uphold
the Ultimate Wax Experience at all times. You
are the first and last impression of the guest's entire experience, so it's important to always
maintain a cheerful and positive attitude. Generally, the GS Associates at each location are
responsible for:
• Opening and closing the location
• Managing the flow of guests in and out of the location
• Managing the Reservation Book
• Checking guests in and out of the location
• Educating guests on EWC's programs, offers and promotions
• Educating guests on the Strut 365™ Product Portfolio
• Ensuring the register is accurate
Responsibilities for ALL Associates correct answers All associates within the EWC family are
responsible for:
• Arriving to work on time wearing the appropriate dress code and nametag
• Following all Corporate Policies and procedures
• Creating a memorable guest experience by utilizing EWC terminology, and tailoring the
Scripts and Standard Responses while working in the location.
Corporate Policies List correct answers EWC Policies, Procedures, & Systems have been tried,
proven and developed through years of
experience. Our goal at EWC is not to mandate policies and procedures. Instead, we invite you
to share in our understanding of the why behind the what.
Men's Service Policy correct answers Services underneath the underwear (bikini and butt area)
are not offered to men. Additionally,
men receiving full leg services must be wearing boxers, briefs or boxer briefs
Transgendered Guests correct answers There may be times where a guest's sex is not easily
identified, such as with transgendered
guests. These issues are largely determined based on the laws of the jurisdiction where a
center is located and may therefore not be uniform from center to center.
Given each Franchisee is required to comply with all applicable laws, it is their responsibility to
determine whether services can be refused under their respective applicable laws.
Example: The rule of thumb used in the corporate locations is as follows:
• If the guest looks and dresses like a woman and comes in for a WBIB, then as long as
they have female parts we would resume the service.
• If at the time of the service, the Wax Associates finds that the guest still has male parts,
they would kindly explain that we do not perform men bikinis and not resume the service.
• If the guest looks like a man and books for a WBIB, the GS Associate would kindly
explain that we do not perform men's bikinis. It is the guest's responsibility to let us know
that they are in fact still a woman.
, Waxing During Menstrual Cycle Policy correct answers Guests can be more sensitive when
waxing before and/or after their cycle. If a guest has her
period, we will still wax her as long as they are using a tampon. The guest is responsible for
knowing that the area could be more sensitive during these times. If a guest is experiencing
discomfort and does not want to complete the service, we will stop the service and offer to
reschedule her when she is feeling better.
Young Guest Policy correct answers In the event that it is requested to perform bikini services on
a young guests (minor), it should
be carefully considered based on the following facts and circumstances:
• How old is the guest?
• Is the guest accompanied by a parent or guardian and will the parent or guardian
consent to the services?
• Does the guest have any skin conditions?
• Are there any laws prohibiting the performance of the service on a minor (e.g., consider
child exposure laws)?
• Does the guest seem hesitant/nervous?
• Is the guest capable of making an informed decision?
• Do the risks outweigh the benefit of selling this service?
Half Price or Half Service Policy correct answers EWC does not offer half price or half services.
If a guest only does the front of her upper leg, it
is still considered the upper leg. We do not have a service for half of a half of a leg.
Performance Policy Touch-up correct answers Guests can receive a touch-up on any area
serviced within 5 calendar days from the initial
service date. The 5 days begin the day after the service was completed and ends on the 5th
calendar day. This applies even when the center is closed for a holiday during that time frame.
Only when the 5th day falls on a holiday, when the center is closed, will the policy be extended
an additional 6th day for the guest to receive a touch-up service.
Associate Waxing Policy correct answers GS Associates must book a reservation for their
waxing needs and are not permitted to have
any service(s) done while they are scheduled to work. All GS Associates will automatically be
enrolled in the Experts Exclusive Membership and receive 50% off waxing services and 40% off
retail products. Wax Associates are also enrolled in Experts Exclusive and receive 40% off
products; however, they are not permitted to make reservations. It is also not permitted for GS
Associate's to book reservations for Wax Associates. Instead, Wax Associates are allowed to
wax themselves and each other, free of charge, during down-time.
Wax Application Policy correct answers Wax should be applied only once when waxing facial
areas and no more than 3 times on the
body. After that, any remaining tough or stubborn hairs on the face should be tweezed. Also,
Wax Associates should not blow on the wax before applying instead, wax should be applied at
the correct temperature based on consistency. Wax Associates should also use the eyebrow
ANSWERS.
GS Associate Responsibilities correct answers As a GS Associate you are responsible to uphold
the Ultimate Wax Experience at all times. You
are the first and last impression of the guest's entire experience, so it's important to always
maintain a cheerful and positive attitude. Generally, the GS Associates at each location are
responsible for:
• Opening and closing the location
• Managing the flow of guests in and out of the location
• Managing the Reservation Book
• Checking guests in and out of the location
• Educating guests on EWC's programs, offers and promotions
• Educating guests on the Strut 365™ Product Portfolio
• Ensuring the register is accurate
Responsibilities for ALL Associates correct answers All associates within the EWC family are
responsible for:
• Arriving to work on time wearing the appropriate dress code and nametag
• Following all Corporate Policies and procedures
• Creating a memorable guest experience by utilizing EWC terminology, and tailoring the
Scripts and Standard Responses while working in the location.
Corporate Policies List correct answers EWC Policies, Procedures, & Systems have been tried,
proven and developed through years of
experience. Our goal at EWC is not to mandate policies and procedures. Instead, we invite you
to share in our understanding of the why behind the what.
Men's Service Policy correct answers Services underneath the underwear (bikini and butt area)
are not offered to men. Additionally,
men receiving full leg services must be wearing boxers, briefs or boxer briefs
Transgendered Guests correct answers There may be times where a guest's sex is not easily
identified, such as with transgendered
guests. These issues are largely determined based on the laws of the jurisdiction where a
center is located and may therefore not be uniform from center to center.
Given each Franchisee is required to comply with all applicable laws, it is their responsibility to
determine whether services can be refused under their respective applicable laws.
Example: The rule of thumb used in the corporate locations is as follows:
• If the guest looks and dresses like a woman and comes in for a WBIB, then as long as
they have female parts we would resume the service.
• If at the time of the service, the Wax Associates finds that the guest still has male parts,
they would kindly explain that we do not perform men bikinis and not resume the service.
• If the guest looks like a man and books for a WBIB, the GS Associate would kindly
explain that we do not perform men's bikinis. It is the guest's responsibility to let us know
that they are in fact still a woman.
, Waxing During Menstrual Cycle Policy correct answers Guests can be more sensitive when
waxing before and/or after their cycle. If a guest has her
period, we will still wax her as long as they are using a tampon. The guest is responsible for
knowing that the area could be more sensitive during these times. If a guest is experiencing
discomfort and does not want to complete the service, we will stop the service and offer to
reschedule her when she is feeling better.
Young Guest Policy correct answers In the event that it is requested to perform bikini services on
a young guests (minor), it should
be carefully considered based on the following facts and circumstances:
• How old is the guest?
• Is the guest accompanied by a parent or guardian and will the parent or guardian
consent to the services?
• Does the guest have any skin conditions?
• Are there any laws prohibiting the performance of the service on a minor (e.g., consider
child exposure laws)?
• Does the guest seem hesitant/nervous?
• Is the guest capable of making an informed decision?
• Do the risks outweigh the benefit of selling this service?
Half Price or Half Service Policy correct answers EWC does not offer half price or half services.
If a guest only does the front of her upper leg, it
is still considered the upper leg. We do not have a service for half of a half of a leg.
Performance Policy Touch-up correct answers Guests can receive a touch-up on any area
serviced within 5 calendar days from the initial
service date. The 5 days begin the day after the service was completed and ends on the 5th
calendar day. This applies even when the center is closed for a holiday during that time frame.
Only when the 5th day falls on a holiday, when the center is closed, will the policy be extended
an additional 6th day for the guest to receive a touch-up service.
Associate Waxing Policy correct answers GS Associates must book a reservation for their
waxing needs and are not permitted to have
any service(s) done while they are scheduled to work. All GS Associates will automatically be
enrolled in the Experts Exclusive Membership and receive 50% off waxing services and 40% off
retail products. Wax Associates are also enrolled in Experts Exclusive and receive 40% off
products; however, they are not permitted to make reservations. It is also not permitted for GS
Associate's to book reservations for Wax Associates. Instead, Wax Associates are allowed to
wax themselves and each other, free of charge, during down-time.
Wax Application Policy correct answers Wax should be applied only once when waxing facial
areas and no more than 3 times on the
body. After that, any remaining tough or stubborn hairs on the face should be tweezed. Also,
Wax Associates should not blow on the wax before applying instead, wax should be applied at
the correct temperature based on consistency. Wax Associates should also use the eyebrow
