HCA 101 REVIEW WRITTEN PORTION |
QUESTIONS AND ANSWERS | 2026 UPDATE |
100% CORRECT
What promotes openness to diversity in a health care profession Answer - Self-
awareness
When gathering information the health care professional must consider what
major factors Answer - Possible responses of the person providing the
information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict Answer - A clash between opposing interests and ideas.
Guidelines when dealing with an angry client Answer - patience and
understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person Answer - does not want to hurt or offend
others
direct, honest, and sincere communication
, A "powerful non-verbal from of communication" is what? Answer - Touch
What are the 4 Rs of reconciliation Answer - Remember- The HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is Person/Community-
centred care
What is pitch Answer - the highness or lowness of a sound
What are you looking for when you clarify Answer - make something clear
ensure understanding
explaining any unclear information
What does proximity refer to Answer - Personal space
What is culture, what does it include Answer - refers to the characteristics-
language, values, beliefs, habits, ways of life
What can you do for self-care Answer -
QUESTIONS AND ANSWERS | 2026 UPDATE |
100% CORRECT
What promotes openness to diversity in a health care profession Answer - Self-
awareness
When gathering information the health care professional must consider what
major factors Answer - Possible responses of the person providing the
information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict Answer - A clash between opposing interests and ideas.
Guidelines when dealing with an angry client Answer - patience and
understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person Answer - does not want to hurt or offend
others
direct, honest, and sincere communication
, A "powerful non-verbal from of communication" is what? Answer - Touch
What are the 4 Rs of reconciliation Answer - Remember- The HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is Person/Community-
centred care
What is pitch Answer - the highness or lowness of a sound
What are you looking for when you clarify Answer - make something clear
ensure understanding
explaining any unclear information
What does proximity refer to Answer - Personal space
What is culture, what does it include Answer - refers to the characteristics-
language, values, beliefs, habits, ways of life
What can you do for self-care Answer -
