BUS 271 MIDTERM - WELCH QUESTIONS WITH
ANSWERS 100% PASS
Which direction do reports tend to flow? - ANSWER UPWARD
CHUNKING - ANSWER bullet point note taking method to help with memory
ENCODING - ANSWER The process of selecting and organizing the message. (Sender's
primary objective)
DECODING - ANSWER The process of interpreting the message. (Receiver's primary
objective)
FEEDBACK - ANSWER When the receiver responds to the sender's message.
INTERFERENCES or BARRIERS - ANSWER Senders and receivers must learn to deal
with the numerous factors that hinder the com- munication process.
ORGANIZATION COMMUNICATION - ANSWER Concerned with the movement of
information within the company structure.
GRAPEVINE ("rumor mill") - ANSWER best known component of the informal
communication system- inaccuracy has to do more with input than output
HORIZONTAL/LATERAL COMMUNICATION - ANSWER coordination of interrelated
activities as well as problem solving efforts
UPWARD COMMUNICATION - ANSWER Progress reports (spoken or written),
ideas/suggestions, feelings/attitudes, reporting to bosses and executives of
organization
, DOWNWARD COMMUNICATION - ANSWER Flows from supervisor to employee, from
policy makers to operating personnel, or from top to bottom of organizational chart.
CHANNELS OF COMMUNICATION (FORMAL) - ANSWER TWO WAY: Face-to-face
TWO WAY: NOT Face-to-face
ONE WAY: NOT Face-to-face
TWO WAY: FACE-TO-FACE - ANSWER Examples: conversations, oral presentations,
interviews, speeches, video conferences
Advantages: Instant feedback, nonverbal signals, personal connections
***Appropriate for conveying SENSITIVE or UNPLEASANT news***
ONE WAY: NOT FACE-TO-FACE - ANSWER Examples: letters, memos, reports,
electronic communication (email, fax, voicemail, web page info)
Advantages: Message considered more PERMANENT and OFFICIAL
***Lacks nonverbal elements and instant feedback..........possible confusion must be
ANTICIPATED and PREVENTED***
TWO WAY: NOT FACE-TO-FACE - ANSWER Examples: telephone conversations, text
messages, online chats
Advantages: Instant feedback, real-time connection
***Lacks nonverbal elements.......verbal message must be VERY CLEAR***
ANSWERS 100% PASS
Which direction do reports tend to flow? - ANSWER UPWARD
CHUNKING - ANSWER bullet point note taking method to help with memory
ENCODING - ANSWER The process of selecting and organizing the message. (Sender's
primary objective)
DECODING - ANSWER The process of interpreting the message. (Receiver's primary
objective)
FEEDBACK - ANSWER When the receiver responds to the sender's message.
INTERFERENCES or BARRIERS - ANSWER Senders and receivers must learn to deal
with the numerous factors that hinder the com- munication process.
ORGANIZATION COMMUNICATION - ANSWER Concerned with the movement of
information within the company structure.
GRAPEVINE ("rumor mill") - ANSWER best known component of the informal
communication system- inaccuracy has to do more with input than output
HORIZONTAL/LATERAL COMMUNICATION - ANSWER coordination of interrelated
activities as well as problem solving efforts
UPWARD COMMUNICATION - ANSWER Progress reports (spoken or written),
ideas/suggestions, feelings/attitudes, reporting to bosses and executives of
organization
, DOWNWARD COMMUNICATION - ANSWER Flows from supervisor to employee, from
policy makers to operating personnel, or from top to bottom of organizational chart.
CHANNELS OF COMMUNICATION (FORMAL) - ANSWER TWO WAY: Face-to-face
TWO WAY: NOT Face-to-face
ONE WAY: NOT Face-to-face
TWO WAY: FACE-TO-FACE - ANSWER Examples: conversations, oral presentations,
interviews, speeches, video conferences
Advantages: Instant feedback, nonverbal signals, personal connections
***Appropriate for conveying SENSITIVE or UNPLEASANT news***
ONE WAY: NOT FACE-TO-FACE - ANSWER Examples: letters, memos, reports,
electronic communication (email, fax, voicemail, web page info)
Advantages: Message considered more PERMANENT and OFFICIAL
***Lacks nonverbal elements and instant feedback..........possible confusion must be
ANTICIPATED and PREVENTED***
TWO WAY: NOT FACE-TO-FACE - ANSWER Examples: telephone conversations, text
messages, online chats
Advantages: Instant feedback, real-time connection
***Lacks nonverbal elements.......verbal message must be VERY CLEAR***
