D072 Fundamentals for Success in
Business Exam | Questions And
Answers | Latest Exam 2026-2027
Ability -ANSWER Possession of the means to do something
Active Listening -ANSWER Giving the sender full, undisrupted attention with the intention
of fully receiving his or her message
Aggressive Communicator -ANSWER Forceful communication style often carried out in a
loud and hostile manner
Assertive communicator -ANSWER Productive communication style used by those who
express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) -ANSWER A theory holding that (1) Individuals are
attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
Attrition -ANSWER The unpredictable and uncontrollable but normal reduction of work
force due to resignations, retirement, sickness, or death
Autocratic Style -ANSWER Leadership style that keeps close control over subordinates
and does not seek much input from others
Barrier to Effective Communication -ANSWER Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews -ANSWER Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan
Channel -ANSWER Means of passing information from sender to recipient, such as via
face-to-face meeting or telephone calls
Code of Ethics -ANSWER Guide that publicly sets out an organization's key values and
ethical obligations
Coercive power -ANSWER Ability to take something away or punish someone for
noncompliance
, Communication -ANSWER Sharing understanding and meanings via oral, nonverbal, and
written forms
Communication Style -ANSWER Dominant way in which an individual interacts and
exchanges information with others
Consideration -ANSWER The relationship oriented between behaviors of a leader
Corporate Culture -ANSWER The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) -ANSWER Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
Cultutal Diversity -ANSWER The existence of a variety of cultural or ethnic groups within
a workplace
CVF Model -ANSWER Framework for assessing organizational culture and organizational
dynamics
Design Thinking -ANSWER A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
Effective Communication -ANSWER When information transmitted is interpreted by the
receiver in the way it was intended by the sender
Emotional Intelligence -ANSWER The capacity to be aware of controls and express one's
emotions, and to handle interpersonal relationships judiciously and empathetically
Emotional Quotient (EQ) -ANSWER The level of a person's emotional intelligence, often
as represented by a score in a standardized test
Empathy -ANSWER Being attuned and sensitive to the emotional state of others
Employee-Member-Centered Behaviors -ANSWER Behaviors that focus on supporting
employees
Ethics -ANSWER Principles that serve as a guide about how to behave
Expert Power -ANSWER Power based on knowledge and special skill or experience
Formal Leaders -ANSWER A person who is officially designated as the leader of a group
Business Exam | Questions And
Answers | Latest Exam 2026-2027
Ability -ANSWER Possession of the means to do something
Active Listening -ANSWER Giving the sender full, undisrupted attention with the intention
of fully receiving his or her message
Aggressive Communicator -ANSWER Forceful communication style often carried out in a
loud and hostile manner
Assertive communicator -ANSWER Productive communication style used by those who
express their ideas while listening attentively to others
Attraction-Selection-Attrition (A-S-A) -ANSWER A theory holding that (1) Individuals are
attracted to organization whose members are similar to themselves in terms of
personality, values, interests and other attribute; (2) organizations are more likely to
select those who possess knowledge, skills, and abilities similar to the ones their
existing members possess; and (3) over time, those who do not fit in well are more likely
to leave
Attrition -ANSWER The unpredictable and uncontrollable but normal reduction of work
force due to resignations, retirement, sickness, or death
Autocratic Style -ANSWER Leadership style that keeps close control over subordinates
and does not seek much input from others
Barrier to Effective Communication -ANSWER Factor that prevents the receiver from
receiving and understanding the message accurately
Behavioral Event Interviews -ANSWER Guided interview questions where individuals
describe their thoughts and feelings during specific situations and a coach helps
establish a development plan
Channel -ANSWER Means of passing information from sender to recipient, such as via
face-to-face meeting or telephone calls
Code of Ethics -ANSWER Guide that publicly sets out an organization's key values and
ethical obligations
Coercive power -ANSWER Ability to take something away or punish someone for
noncompliance
, Communication -ANSWER Sharing understanding and meanings via oral, nonverbal, and
written forms
Communication Style -ANSWER Dominant way in which an individual interacts and
exchanges information with others
Consideration -ANSWER The relationship oriented between behaviors of a leader
Corporate Culture -ANSWER The attitudes, values, and standards of behavior that
distinguishes one organization form another
Corporate Social Responsibility (CSR) -ANSWER Philosophy in which a company
voluntarily engages in actions that benefit society, be it economically, socially, politically,
or environmentally
Cultutal Diversity -ANSWER The existence of a variety of cultural or ethnic groups within
a workplace
CVF Model -ANSWER Framework for assessing organizational culture and organizational
dynamics
Design Thinking -ANSWER A method of problem-solving strategy wherein the data
collected are expressed visually in order to create new strategies, ways, and methods to
solve problems, create opportunities or strengthen weaknesses
Effective Communication -ANSWER When information transmitted is interpreted by the
receiver in the way it was intended by the sender
Emotional Intelligence -ANSWER The capacity to be aware of controls and express one's
emotions, and to handle interpersonal relationships judiciously and empathetically
Emotional Quotient (EQ) -ANSWER The level of a person's emotional intelligence, often
as represented by a score in a standardized test
Empathy -ANSWER Being attuned and sensitive to the emotional state of others
Employee-Member-Centered Behaviors -ANSWER Behaviors that focus on supporting
employees
Ethics -ANSWER Principles that serve as a guide about how to behave
Expert Power -ANSWER Power based on knowledge and special skill or experience
Formal Leaders -ANSWER A person who is officially designated as the leader of a group
