WGU C215 OPERATIONS MANAGEMENT TEST
EXAM ACTUAL QUESTIONS AND ANSWERS -
LATEST AND COMPLETE UPDATE WITH
VERIFIED SOLUTIONS – ASSURED PASS WITH
INSTANT DOWNLOAD PDF.
1. Which definition is used for quality evaluates how well a product performs
its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement: Fitness for use
2. Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement: 14 points for quality improvement
3. Which total quality management (TQM) process consists of 13 published
standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
,-ISO 1400: ISO 9000
4. A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist: checklist
5. Which quality control tool should be used to monitor the current status or
end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist: Flowchart
6. Which group of keywords or phrases describes the crucial role that mar-
keting plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs,
budgeting
-Enhance competition, understand consumer preferences, maintain commu-
nication with operations
, -Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication: Review and recommend product changes, satisfy customers
needs, open communication
7. What is the common theme in total quality management (TQM) across all
functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams: To satisfy customer needs
8. Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation: mean
9. What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system: Equipment was found out of control
EXAM ACTUAL QUESTIONS AND ANSWERS -
LATEST AND COMPLETE UPDATE WITH
VERIFIED SOLUTIONS – ASSURED PASS WITH
INSTANT DOWNLOAD PDF.
1. Which definition is used for quality evaluates how well a product performs
its intended function?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement: Fitness for use
2. Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
-Statistical Quality Control Charts
-Fitness quality for use
-Product design quality
-14 points for quality improvement: 14 points for quality improvement
3. Which total quality management (TQM) process consists of 13 published
standards and guidelines?
-ISO 9002
-ISO 9001
-ISO 9000
,-ISO 1400: ISO 9000
4. A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist: checklist
5. Which quality control tool should be used to monitor the current status or
end result of a process?
-Control Chart
-Flowchart
-Scatter Diagram
-Checklist: Flowchart
6. Which group of keywords or phrases describes the crucial role that mar-
keting plays in the total quality management (TQM) process?
-Baseline for managing quality process; investment in preventative costs,
budgeting
-Enhance competition, understand consumer preferences, maintain commu-
nication with operations
, -Reward employees; motivate staff performance; manage operations planned
changes
-Review and recommend product changes, satisfy customer needs; open
communication: Review and recommend product changes, satisfy customers
needs, open communication
7. What is the common theme in total quality management (TQM) across all
functions in an organization?
-To enhance management software
-To ensure profit from product changes
-To satisfy customer needs
-To reward people rather than teams: To satisfy customer needs
8. Which concept of variation measures the central tendency of a set of data?
-Range
-Variable
-Mean
-Standard deviation: mean
9. What do assignable causes of variation indicate?
-Equipment was found to be out of control
-Human resources found an operator was at fault
-Out of control signals were found in the process
-A computer virus was found in the system: Equipment was found out of control
