3 Levels of Organizational Culture Correct Answers - Artifacts
- Values and Beliefs
- Underlying Assumptions
achieves results Correct Answers sets direction; strategically
aligns decisions with vision, values, and evidence; acts to
implement decisions; assesses and evaluates.
Artifacts Correct Answers physical manifestations such as
manner of dress, awards, myths and stories about the company,
rituals and ceremonies, and decorations, as well as visible
behavior exhibited by managers and employees.
Autocratic Leadership Correct Answers Leader has the final
decision, team members do not feel that they control their own
destiny, most suitable when speed is more important than team
relationships.
availability bias Correct Answers tendency for people to base
their judgement on a preceding and memorable event that is
readily recalled rather than complete information on the present
situation.
Behavioural Theories Correct Answers leadership can be
learned; autocratic, democratic, laissez-faire
Black Hat Correct Answers negative, critical
Blue hat Correct Answers rational, decisive
, Bureaucracy (Theoretical Link) Correct Answers closed
system; like a machine; authority and control get results
Change Agent Correct Answers An individual who has formal
or informal legitimate power and whose purpose is to direct and
guide change.
Change Correct Answers people get used to idea that things will
be different, communicate benefits and give people time to
adjust
change fatigue Correct Answers a condition experienced by
individuals subjected to unrelenting and overwhelming change
in their work environments
change management Correct Answers The process, tools and
techniques that help people implement changes to achieve a
desired outcome; leader must be knowledgeable about the
process, tools, and techniques required to improve outcomes
Chaos Theory (of change management) Correct Answers small
changes of randomness in a system that is constantly changing
can affect the long-term behaviours and make it difficult to
predict future outcomes. (A small change in one area can cause a
large, unexpected change elsewhere)
Coercive Power Correct Answers Power to punish or
potentially punish people