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COM 450 - FINAL EXAM 2026 LATEST
QUESTIONS AND ANSWERS| ACE
YOUR GRADES.
1. Procedural strategy - correct answer -Mediator establishes
agenda and procedural framework
2. State Theories approach - correct answer -A leader exhibits
particular behavioral styles that makes them more or less
effective leaders; high concern for production and people
3. Trait Theories Approach - correct answer -Leaders are born
with inherent abilities that make them natural leaders
4. Pre Crisis stage - correct answer -Detection, prevention, and
crisis preparation
5. Crisis stage - correct answer -Triggers to the crisis occur,
events put the organization's livelihood at risk, uncertainty
arises, minimize damage
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6. Post Crisis stage - correct answer -Determining responsibility,
apologizing, communicating information to stakeholders of
organization, rebuilding confidence and trust in organization
7. Monge's top-down strategies - correct answer -spray and pray,
tell and sell, underscore and explore, identify and reply,
withhold and uphold,
8. Spray and Pray - correct answer -Management showers
employees with all kinds of information in the hope that
employees will be able to sort out significant and insignificant
information
9. Tell and Sell - correct answer -Management selects a limited
set of messages regarding core organizational issues.
Management 'tells' employees about these issues and then
'sells' employees on the wisdom of the chosen approach
10. Underscore and Explore - correct answer -Management
focuses on fundamental issues related to change success and
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allows employees the creative freedom to explore various
possibilities
11. Identify and Reply - correct answer -Management listens to
and identifies key concerns of employees and then responds to
those issues as they are brought up
12. Withhold and Uphold - correct answer -Management
withholds information as much as possible. When management
is confronted with questions or rumors, they uphold the party
line
13. Overt questions - correct answer -Newcomer solicits
information by asking direct questions of information targets.
14. Indirect questions - correct answer -Newcomer solicits
information by asking non-interrogative questions.
15. Third parties - correct answer -Newcomer solicits information
by asking a secondary source rather than a primary source.
COM 450 - FINAL EXAM 2026 LATEST
QUESTIONS AND ANSWERS| ACE
YOUR GRADES.
1. Procedural strategy - correct answer -Mediator establishes
agenda and procedural framework
2. State Theories approach - correct answer -A leader exhibits
particular behavioral styles that makes them more or less
effective leaders; high concern for production and people
3. Trait Theories Approach - correct answer -Leaders are born
with inherent abilities that make them natural leaders
4. Pre Crisis stage - correct answer -Detection, prevention, and
crisis preparation
5. Crisis stage - correct answer -Triggers to the crisis occur,
events put the organization's livelihood at risk, uncertainty
arises, minimize damage
, Page | 2
6. Post Crisis stage - correct answer -Determining responsibility,
apologizing, communicating information to stakeholders of
organization, rebuilding confidence and trust in organization
7. Monge's top-down strategies - correct answer -spray and pray,
tell and sell, underscore and explore, identify and reply,
withhold and uphold,
8. Spray and Pray - correct answer -Management showers
employees with all kinds of information in the hope that
employees will be able to sort out significant and insignificant
information
9. Tell and Sell - correct answer -Management selects a limited
set of messages regarding core organizational issues.
Management 'tells' employees about these issues and then
'sells' employees on the wisdom of the chosen approach
10. Underscore and Explore - correct answer -Management
focuses on fundamental issues related to change success and
, Page | 3
allows employees the creative freedom to explore various
possibilities
11. Identify and Reply - correct answer -Management listens to
and identifies key concerns of employees and then responds to
those issues as they are brought up
12. Withhold and Uphold - correct answer -Management
withholds information as much as possible. When management
is confronted with questions or rumors, they uphold the party
line
13. Overt questions - correct answer -Newcomer solicits
information by asking direct questions of information targets.
14. Indirect questions - correct answer -Newcomer solicits
information by asking non-interrogative questions.
15. Third parties - correct answer -Newcomer solicits information
by asking a secondary source rather than a primary source.
