Capstone - C498 1
Wgu msitm capstone c498 task 2 c
apstone MS, Information Technology
Management | 2025 Update with com
plete solutions.
Radeon Homes Office 365 Migration
Western Governors University
mailto:https://www.stuvia.com/user/Wisdoms
, 2
Abstract
As IT Manager for Radeon Homes, I have noticed that the company is experiencing a loss of
productivity, lack of communication efficiency, and lagging customer inquiry response times
because of our outdated collaboration tools. This proposal presents an IT solution, implementing
cloud-based Microsoft Office 365 (O365) to increase our overall productivity and efficiency and
enhance the customer experience. There are currently multiple projects at Radeon. However, this
project will be prioritized as it will help with the speedy completion of other projects. Email will
no longer be required for all communications. Documents and collaborating techniques will all
be funneled via O365 over the next six months. Resources will be allocated by taking one
resource from each of the six current projects to make up a new team of 6, leaving other teams
with five personnel. The project stakeholders include the Chief Technology Officer (CTO), IT
Manager, project management team, employees, and customers. Both senior leadership and the
employees need a more efficient and effective way to collaborate internally and use one vendor
for consolidation purposes. This, in turn, will affect the response time and quality between
Radeon and customers. Overall satisfaction, regardless of the stakeholder, depends on the
implementation of O365. The topics of this proposal will be discussed via needs analysis, cost
analysis, and risk assessment, and a detailed project plan for implementation will be included.
The project will be evaluated in a couple of ways: A project dashboard will consistently be made
available to track all milestones along with Key Performance Indicators (KPIs).
Keywords: Microsoft Office 365, O365, collaboration
, 3
Table of Contents
Abstract ........................................................................................................................................... 2
Radeon Homes Office 365 Migration ............................................ Error! Bookmark not defined.
Needs Analysis ............................................................................................................................... 8
Problem and Causes ..................................................................................................... 8
Impact on Each Stakeholder Group ......................................................................... 10
Solution Alignment ..................................................................................................... 14
Cost Analysis ............................................................................................................................... 16
Itemized Costs ............................................................................................................. 17
Justification for Costs ................................................................................................. 20
Risk Assessment .......................................................................................................................... 21
Quantitative and Qualitative Risks ........................................................................... 22
Cost Benefit Analysis .................................................................................................. 24
Mitigation of Risks ...................................................................................................... 26
Justification of Approach ........................................................................................................... 28
Project Resource Management Plan ......................................................................................... 29
Resources ..................................................................................................................... 30
Justification of Resources ........................................................................................... 31
Resource Allocation Plan ........................................................................................... 32
Gaps and Impact on Other Projects.......................................................................... 33
, 4
Project Plan ................................................................................................................................. 35
Scope............................................................................................................................. 36
Assumptions................................................................................................................. 37
Project Phases.............................................................................................................. 37
Timelines ...................................................................................................................... 38
Dependencies ............................................................................................................... 40
Risk Factors ................................................................................................................. 41
Important Milestones.................................................................................................. 42
Details of Project Launch ........................................................................................... 43
Strategy for Implementation ...................................................................................... 44
Documentation Deliverables ...................................................................................... 45
Hardware and Software Deliverables ....................................................................... 46
Evaluation Framework ............................................................................................... 46
References ..................................................................................................................................... 49
Tables ............................................................................................................................................ 53
Wgu msitm capstone c498 task 2 c
apstone MS, Information Technology
Management | 2025 Update with com
plete solutions.
Radeon Homes Office 365 Migration
Western Governors University
mailto:https://www.stuvia.com/user/Wisdoms
, 2
Abstract
As IT Manager for Radeon Homes, I have noticed that the company is experiencing a loss of
productivity, lack of communication efficiency, and lagging customer inquiry response times
because of our outdated collaboration tools. This proposal presents an IT solution, implementing
cloud-based Microsoft Office 365 (O365) to increase our overall productivity and efficiency and
enhance the customer experience. There are currently multiple projects at Radeon. However, this
project will be prioritized as it will help with the speedy completion of other projects. Email will
no longer be required for all communications. Documents and collaborating techniques will all
be funneled via O365 over the next six months. Resources will be allocated by taking one
resource from each of the six current projects to make up a new team of 6, leaving other teams
with five personnel. The project stakeholders include the Chief Technology Officer (CTO), IT
Manager, project management team, employees, and customers. Both senior leadership and the
employees need a more efficient and effective way to collaborate internally and use one vendor
for consolidation purposes. This, in turn, will affect the response time and quality between
Radeon and customers. Overall satisfaction, regardless of the stakeholder, depends on the
implementation of O365. The topics of this proposal will be discussed via needs analysis, cost
analysis, and risk assessment, and a detailed project plan for implementation will be included.
The project will be evaluated in a couple of ways: A project dashboard will consistently be made
available to track all milestones along with Key Performance Indicators (KPIs).
Keywords: Microsoft Office 365, O365, collaboration
, 3
Table of Contents
Abstract ........................................................................................................................................... 2
Radeon Homes Office 365 Migration ............................................ Error! Bookmark not defined.
Needs Analysis ............................................................................................................................... 8
Problem and Causes ..................................................................................................... 8
Impact on Each Stakeholder Group ......................................................................... 10
Solution Alignment ..................................................................................................... 14
Cost Analysis ............................................................................................................................... 16
Itemized Costs ............................................................................................................. 17
Justification for Costs ................................................................................................. 20
Risk Assessment .......................................................................................................................... 21
Quantitative and Qualitative Risks ........................................................................... 22
Cost Benefit Analysis .................................................................................................. 24
Mitigation of Risks ...................................................................................................... 26
Justification of Approach ........................................................................................................... 28
Project Resource Management Plan ......................................................................................... 29
Resources ..................................................................................................................... 30
Justification of Resources ........................................................................................... 31
Resource Allocation Plan ........................................................................................... 32
Gaps and Impact on Other Projects.......................................................................... 33
, 4
Project Plan ................................................................................................................................. 35
Scope............................................................................................................................. 36
Assumptions................................................................................................................. 37
Project Phases.............................................................................................................. 37
Timelines ...................................................................................................................... 38
Dependencies ............................................................................................................... 40
Risk Factors ................................................................................................................. 41
Important Milestones.................................................................................................. 42
Details of Project Launch ........................................................................................... 43
Strategy for Implementation ...................................................................................... 44
Documentation Deliverables ...................................................................................... 45
Hardware and Software Deliverables ....................................................................... 46
Evaluation Framework ............................................................................................... 46
References ..................................................................................................................................... 49
Tables ............................................................................................................................................ 53
