HFT2220 - CHAPTER 4 QUIZ | QUESTIONS AND
ANSWERS | 2026 UPDATE | 100% CORRECT
To determine staffing patterns, which of the following must a manager be
aware of: Answer - Productivity and performance standards
Which of the following does not illustrate a quality criterion for a task of a
Hotel Front Desk Representative? Answer - Requests catering for all programs
as requested
Permanent employees are also known as what type of employees? Answer -
Full-time employees
What is the primary difference between career ladders and career lattices?
Answer - The direction of movement between jobs
Which of the following is NOT a method of data collection used during job
analysis: Answer - Experiment
What is the difference between performance standards and productivity
standards? Answer - One measures the quantity of work output while the
other measures the quality of work output.
Which of the following descriptions illustrates a temporary employee? Answer
- Alexandra works approximately 20 hours per week and receives her pay
directly from her employer. However, she does not receive a benefits package
from her employer. ??????????????????? WRONG
ANSWERS | 2026 UPDATE | 100% CORRECT
To determine staffing patterns, which of the following must a manager be
aware of: Answer - Productivity and performance standards
Which of the following does not illustrate a quality criterion for a task of a
Hotel Front Desk Representative? Answer - Requests catering for all programs
as requested
Permanent employees are also known as what type of employees? Answer -
Full-time employees
What is the primary difference between career ladders and career lattices?
Answer - The direction of movement between jobs
Which of the following is NOT a method of data collection used during job
analysis: Answer - Experiment
What is the difference between performance standards and productivity
standards? Answer - One measures the quantity of work output while the
other measures the quality of work output.
Which of the following descriptions illustrates a temporary employee? Answer
- Alexandra works approximately 20 hours per week and receives her pay
directly from her employer. However, she does not receive a benefits package
from her employer. ??????????????????? WRONG
