HMGT 1500 Exam 1 UNT Questions With Complete
Solutions
Airport Hotels Correct Answers Enjoy a high occupancy
because of the large number of travelers arriving and departing
from major airports.
Back-of-the-house operations Correct Answers The support
areas behind the scenes in a hotel or motel, including
housekeeping, laundry, engineering, and foodservice. Also
refers to individuals who operate behind the scenes to make a
guest's stay pleasant and safe.
Business Travelers Correct Answers those who travel for
business purposes such a mettings; all kinds of sales,
conventions; trade shows and expositions; and combinations of
these.
Casino Hotels Correct Answers Different from normal hotels
because they generally make more money from the gaming then
the hotel.
City Center Hotels Correct Answers Meet the needs of traveling
business and leisure public because of location.
Convention and Visitors Bureaus Correct Answers 1.An
organization responsible for promoting tourism at the regional
and local level. 2. A not-for-profit umbrella organization that
represents a city or urban area in soliciting and servicing all
types of travelers to that city or area, whether for business,
pleasure or both.
, Convention Hotels Correct Answers Provide facilities to meet
the needs of groups ttennding and holding conventions.
Cultural Tourism Correct Answers Tourism motivated by
interest in cultural events like festivals, activities like theatre,
history, ats, sciences, museums, architecture, and religion.
Ecotourism Correct Answers Responsible travel to natural areas
that conserves the environment and sustains the well-being of
the local people.
Ethics Correct Answers A set of moral principles and values
that people use to answer questions about right and wrong.
Executive Committee Correct Answers The general manager,
rooms division director, food and beverage director, marketing
and sales director, human resources director, chief accountant or
controller, and chief engineer or facility manager.
For success in service, we need to: Correct Answers 1. Focus on
the guest. 2. Understand the role of guest service. 3. Weave a
sevice culture into education and training systems. Anticipating
guest needs is very important if we want to impress them and
win them as frequent guests. 4. Emphasize high touch instead of
high tech. 5. Thrive on change-constantly improve the guest
experience.
Franchising Correct Answers concept that allows a company to
quickly expand by using other people's money rather than its
own financing.
Solutions
Airport Hotels Correct Answers Enjoy a high occupancy
because of the large number of travelers arriving and departing
from major airports.
Back-of-the-house operations Correct Answers The support
areas behind the scenes in a hotel or motel, including
housekeeping, laundry, engineering, and foodservice. Also
refers to individuals who operate behind the scenes to make a
guest's stay pleasant and safe.
Business Travelers Correct Answers those who travel for
business purposes such a mettings; all kinds of sales,
conventions; trade shows and expositions; and combinations of
these.
Casino Hotels Correct Answers Different from normal hotels
because they generally make more money from the gaming then
the hotel.
City Center Hotels Correct Answers Meet the needs of traveling
business and leisure public because of location.
Convention and Visitors Bureaus Correct Answers 1.An
organization responsible for promoting tourism at the regional
and local level. 2. A not-for-profit umbrella organization that
represents a city or urban area in soliciting and servicing all
types of travelers to that city or area, whether for business,
pleasure or both.
, Convention Hotels Correct Answers Provide facilities to meet
the needs of groups ttennding and holding conventions.
Cultural Tourism Correct Answers Tourism motivated by
interest in cultural events like festivals, activities like theatre,
history, ats, sciences, museums, architecture, and religion.
Ecotourism Correct Answers Responsible travel to natural areas
that conserves the environment and sustains the well-being of
the local people.
Ethics Correct Answers A set of moral principles and values
that people use to answer questions about right and wrong.
Executive Committee Correct Answers The general manager,
rooms division director, food and beverage director, marketing
and sales director, human resources director, chief accountant or
controller, and chief engineer or facility manager.
For success in service, we need to: Correct Answers 1. Focus on
the guest. 2. Understand the role of guest service. 3. Weave a
sevice culture into education and training systems. Anticipating
guest needs is very important if we want to impress them and
win them as frequent guests. 4. Emphasize high touch instead of
high tech. 5. Thrive on change-constantly improve the guest
experience.
Franchising Correct Answers concept that allows a company to
quickly expand by using other people's money rather than its
own financing.
