WGU C215 Operations
Management PVDC Exam Study
Guide: GRADED A+. Practice
Questions and Verified
Answers. Latest 2026 Update
Which definition is used for quality evaluates how well a product performs its
intended function? - Ans✔✔-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - Ans✔✔-14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - Ans✔✔-ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
, Which quality tool should the company use to focus on correcting this
particular issue? - Ans✔✔-checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - Ans✔✔-Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process? - Ans✔✔-Review and
recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization? - Ans✔✔-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
Ans✔✔-mean
What do assignable causes of variation indicate? - Ans✔✔-Equipment was
found out of control
Which continuous improvement method does Cpk measure? - Ans✔✔-How
close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma? - Ans✔✔-people involvement
technical tools
Management PVDC Exam Study
Guide: GRADED A+. Practice
Questions and Verified
Answers. Latest 2026 Update
Which definition is used for quality evaluates how well a product performs its
intended function? - Ans✔✔-Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - Ans✔✔-14 points for quality
improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - Ans✔✔-ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The company
would like to measure the number of defects and observe the number of
occurrences to isolate the particular defect.
, Which quality tool should the company use to focus on correcting this
particular issue? - Ans✔✔-checklist
Which quality control tool should be used to monitor the current status or end
result of a process? - Ans✔✔-Flowchart
Which group of keywords or phrases describes the crucial role that marketing
plays in the total quality management (TQM) process? - Ans✔✔-Review and
recommend product changes, satisfy customers needs, open communication
What is the common theme in total quality management (TQM) across all
functions in an organization? - Ans✔✔-To satisfy customer needs
Which concept of variation measures the central tendency of a set of data? -
Ans✔✔-mean
What do assignable causes of variation indicate? - Ans✔✔-Equipment was
found out of control
Which continuous improvement method does Cpk measure? - Ans✔✔-How
close one is to a target and how consistent one is with the average
performance
What are two important aspects of Six Sigma? - Ans✔✔-people involvement
technical tools
