SERVICENOW CSA FINAL EXAM 2026 ACTUAL QUESTIONS
AND ANSWERS RATED A+
✔✔Which module is used to view knowledge content by category? - ✔✔Self Service >
Knowledge
✔✔Which role can manage multiple knowledge bases? - ✔✔knowledge_admin
✔✔What tool controls the publishing and retiring process for knowledge articles? -
✔✔Workflows
✔✔What is used to determine user access to knowledge bases or a knowledge article?
- ✔✔User Criteria
✔✔What is created when an order is placed for a catalog item? - ✔✔-REQ# (Request)
-RITM# (Requested Item)
-SCTASK# (Service Catalog Task)
✔✔Which module is used to add, updated, or remove catalog items? - ✔✔Maintain
Items
✔✔What is attached to a catalog item and determines the fulfillment process? -
✔✔Workflow
✔✔What represents questions asked when ordering a catalog item? - ✔✔Variables
✔✔What represents multiple related items grouped as one request? - ✔✔Order Guide
✔✔What appears as a simplified form to create a record in a table? - ✔✔Record
Producer
✔✔What is the name of the interface for building process automation capabilities? -
✔✔Flow Designer
✔✔Which module is used to create or edit flow designer flows? - ✔✔Flow Designer >
Designer
✔✔Where is the data from an action stored so it can be used in subsequent actions in
the flow? - ✔✔Data Pill
✔✔When attaching a flow to a service catalog item, which plugin needs to be activated?
- ✔✔Flow Designer support for the Service Catalog
, ✔✔What are the components of a Flow Designer flow? - ✔✔-Trigger
-One or more Actions
✔✔What is the language used for scripting in ServiceNow? - ✔✔JavaScript
✔✔Which type of scripts run on the browser? - ✔✔Client-side scripts: UI Policies and
Client Scripts
✔✔Which script runs when a record is displayed, inserted, updated, deleted, or when a
tabled is queried? - ✔✔Business Rule
✔✔Does a business rule run on the client side or the server side? - ✔✔Server
✔✔What attributes of a field can a UI Policy Action change on a form? - ✔✔-Mandatory
-Visible/Hidden
-Read Only
✔✔What provides additional functionality within an instance? - ✔✔Plugins
✔✔What is used frequently to move customizations from one instance to another? -
✔✔Update Sets
✔✔Which types of records are not captured in an update set? - ✔✔Data records
✔✔Is a homepage captured in an update set? - ✔✔Homepages are not automatically
included, but can be manually added
✔✔What are the steps for applying an update set to an instance? - ✔✔-Retrieve
-Preview
-Commit
✔✔Which ServiceNow product provides the ability to quickly integrate with 3rd party
applications without scripting? - ✔✔IntegrationHub
✔✔Which ServiceNow tool is used by developers to create custom applications? -
✔✔Studio
✔✔A non-administrator user who is assigned one or more permissions to develop
applications is called: - ✔✔Delegated Developer
✔✔Which site offers help and training to ServiceNow developers? -
✔✔https://developer.servicenow.com
AND ANSWERS RATED A+
✔✔Which module is used to view knowledge content by category? - ✔✔Self Service >
Knowledge
✔✔Which role can manage multiple knowledge bases? - ✔✔knowledge_admin
✔✔What tool controls the publishing and retiring process for knowledge articles? -
✔✔Workflows
✔✔What is used to determine user access to knowledge bases or a knowledge article?
- ✔✔User Criteria
✔✔What is created when an order is placed for a catalog item? - ✔✔-REQ# (Request)
-RITM# (Requested Item)
-SCTASK# (Service Catalog Task)
✔✔Which module is used to add, updated, or remove catalog items? - ✔✔Maintain
Items
✔✔What is attached to a catalog item and determines the fulfillment process? -
✔✔Workflow
✔✔What represents questions asked when ordering a catalog item? - ✔✔Variables
✔✔What represents multiple related items grouped as one request? - ✔✔Order Guide
✔✔What appears as a simplified form to create a record in a table? - ✔✔Record
Producer
✔✔What is the name of the interface for building process automation capabilities? -
✔✔Flow Designer
✔✔Which module is used to create or edit flow designer flows? - ✔✔Flow Designer >
Designer
✔✔Where is the data from an action stored so it can be used in subsequent actions in
the flow? - ✔✔Data Pill
✔✔When attaching a flow to a service catalog item, which plugin needs to be activated?
- ✔✔Flow Designer support for the Service Catalog
, ✔✔What are the components of a Flow Designer flow? - ✔✔-Trigger
-One or more Actions
✔✔What is the language used for scripting in ServiceNow? - ✔✔JavaScript
✔✔Which type of scripts run on the browser? - ✔✔Client-side scripts: UI Policies and
Client Scripts
✔✔Which script runs when a record is displayed, inserted, updated, deleted, or when a
tabled is queried? - ✔✔Business Rule
✔✔Does a business rule run on the client side or the server side? - ✔✔Server
✔✔What attributes of a field can a UI Policy Action change on a form? - ✔✔-Mandatory
-Visible/Hidden
-Read Only
✔✔What provides additional functionality within an instance? - ✔✔Plugins
✔✔What is used frequently to move customizations from one instance to another? -
✔✔Update Sets
✔✔Which types of records are not captured in an update set? - ✔✔Data records
✔✔Is a homepage captured in an update set? - ✔✔Homepages are not automatically
included, but can be manually added
✔✔What are the steps for applying an update set to an instance? - ✔✔-Retrieve
-Preview
-Commit
✔✔Which ServiceNow product provides the ability to quickly integrate with 3rd party
applications without scripting? - ✔✔IntegrationHub
✔✔Which ServiceNow tool is used by developers to create custom applications? -
✔✔Studio
✔✔A non-administrator user who is assigned one or more permissions to develop
applications is called: - ✔✔Delegated Developer
✔✔Which site offers help and training to ServiceNow developers? -
✔✔https://developer.servicenow.com
