SERVICENOW CSA UPDATED 2026 EXAM SCRIPT
QUESTIONS AND ANSWERS RATED A+
✔✔Which three tabs are used to configure an email notification? - ✔✔When to send
Who will receive
What it will contain
✔✔How is dot-walking used when configure a notification? - ✔✔-Identify the recipient
(e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
✔✔Which module opens the Report Designer Interface? - ✔✔Reports > View/Run
✔✔Name three ways of sharing a report with other people in the organization. -
✔✔Scheduled email
Export to PDF
Publish
✔✔What are the four tabs used to guide the user through creating a new report in the
report designer? - ✔✔Data
Type
Configure
Style
✔✔What should you consider when exporting a report to PDF and share the exported
file? - ✔✔-Information may be obsolete
-Access control is not enforced on exported data
✔✔Which modules can you use to create a new table? - ✔✔Tables
Tables & Columns
✔✔What is created by default when you create a new table? - ✔✔-Application Menu
with the same name as the table Label
-Module with the plural of the table Label
✔✔What is specified in an access control list rule? - ✔✔-Object and Operation being
secured
-Permissions required to access the object
✔✔What types of permissions can be configured in an access control rule? - ✔✔-Roles
-Conditions
-Script that set the answer variable to true or false
, ✔✔In what order are access controls evaluated? - ✔✔Table-level: most specifics to
most general then field-level: most specific to most general
✔✔Which object grants access to all table records? - ✔✔<table>.None
✔✔Which elevated role is required to modify access control rules? - ✔✔security_admin
✔✔Which module is used as the first step for importing data? - ✔✔Load Data
✔✔What are the steps for importing data using an import set? - ✔✔Load the data
Create a transform map
Transform the data
Clean up the import table
✔✔Which option allows you to update existing target table records when importing data
from an import set? - ✔✔Coalesce
✔✔Which tool is used to determine relationships between fields in an import set and an
existing table? - ✔✔Transform Map
✔✔What is defined as a series of tables containing assets and business services
controlled by a company? - ✔✔Configuration Management Database (CMBD)
✔✔What is a CI? - ✔✔-Configuration Item
-Can be tangible (hardware, software, servers, etc.) or intangible (business services,
email, etc.)
✔✔Which ServiceNow product can be used to populate the CMBD? - ✔✔Discovery
✔✔What are the three key tables in the CMBD? - ✔✔-cmdb
-cmdb_ci
-cmdb_rel_ci
✔✔What is the module used to import word documents as articles? - ✔✔Knowledge >
Articles > Import Articles
✔✔What access does a user need to be able to import articles to a knowledge base? -
✔✔Can contribute
✔✔Which module is used to view knowledge content by category? - ✔✔Self Service >
Knowledge
✔✔Which role can manage multiple knowledge bases? - ✔✔knowledge_admin
QUESTIONS AND ANSWERS RATED A+
✔✔Which three tabs are used to configure an email notification? - ✔✔When to send
Who will receive
What it will contain
✔✔How is dot-walking used when configure a notification? - ✔✔-Identify the recipient
(e.g. Users/Groups in fields)
-Populate data in the notification (e.g. ${number} or ${URI_REF})
✔✔Which module opens the Report Designer Interface? - ✔✔Reports > View/Run
✔✔Name three ways of sharing a report with other people in the organization. -
✔✔Scheduled email
Export to PDF
Publish
✔✔What are the four tabs used to guide the user through creating a new report in the
report designer? - ✔✔Data
Type
Configure
Style
✔✔What should you consider when exporting a report to PDF and share the exported
file? - ✔✔-Information may be obsolete
-Access control is not enforced on exported data
✔✔Which modules can you use to create a new table? - ✔✔Tables
Tables & Columns
✔✔What is created by default when you create a new table? - ✔✔-Application Menu
with the same name as the table Label
-Module with the plural of the table Label
✔✔What is specified in an access control list rule? - ✔✔-Object and Operation being
secured
-Permissions required to access the object
✔✔What types of permissions can be configured in an access control rule? - ✔✔-Roles
-Conditions
-Script that set the answer variable to true or false
, ✔✔In what order are access controls evaluated? - ✔✔Table-level: most specifics to
most general then field-level: most specific to most general
✔✔Which object grants access to all table records? - ✔✔<table>.None
✔✔Which elevated role is required to modify access control rules? - ✔✔security_admin
✔✔Which module is used as the first step for importing data? - ✔✔Load Data
✔✔What are the steps for importing data using an import set? - ✔✔Load the data
Create a transform map
Transform the data
Clean up the import table
✔✔Which option allows you to update existing target table records when importing data
from an import set? - ✔✔Coalesce
✔✔Which tool is used to determine relationships between fields in an import set and an
existing table? - ✔✔Transform Map
✔✔What is defined as a series of tables containing assets and business services
controlled by a company? - ✔✔Configuration Management Database (CMBD)
✔✔What is a CI? - ✔✔-Configuration Item
-Can be tangible (hardware, software, servers, etc.) or intangible (business services,
email, etc.)
✔✔Which ServiceNow product can be used to populate the CMBD? - ✔✔Discovery
✔✔What are the three key tables in the CMBD? - ✔✔-cmdb
-cmdb_ci
-cmdb_rel_ci
✔✔What is the module used to import word documents as articles? - ✔✔Knowledge >
Articles > Import Articles
✔✔What access does a user need to be able to import articles to a knowledge base? -
✔✔Can contribute
✔✔Which module is used to view knowledge content by category? - ✔✔Self Service >
Knowledge
✔✔Which role can manage multiple knowledge bases? - ✔✔knowledge_admin
