ANSWERS RATED A+
✔✔Example of Explicit Knowledge - ✔✔Manuals, reports, databases
✔✔Example of Tacit Knowledge - ✔✔Employee know-how or intuition
✔✔Knowledge Management System (KMS) - ✔✔A system that captures, shares, and
applies organizational knowledge
✔✔KMS Technology Component - ✔✔Tools used to store and access knowledge
✔✔KMS Process Component - ✔✔Methods for capturing and transferring knowledge
✔✔KMS Culture Component - ✔✔Shared values encouraging collaboration and
knowledge sharing
✔✔Knowledge Transfer - ✔✔The sharing and application of knowledge within an
organization
✔✔Internal Benchmarking - ✔✔Identifying and transferring best practices within the
same organization
✔✔Rapid Knowledge Transfer - ✔✔The quick reuse of knowledge to create value
✔✔Learning Organization - ✔✔An organization skilled at creating, acquiring, and
transferring knowledge
✔✔Systematic Problem Solving - ✔✔A key activity of learning organizations focused on
data-driven decisions
✔✔Leadership - ✔✔The ability to influence people and systems to achieve meaningful
results
✔✔Role of Leadership in Performance Excellence - ✔✔Leadership drives quality,
culture, and sustained performance
✔✔Six Leadership Competencies - ✔✔A core set of skills required for performance
excellence leadership
✔✔Navigator Leadership Competency - ✔✔Creates shared direction and vision
✔✔Communicator Leadership Competency - ✔✔Listens and clearly conveys meaning