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Chapter 19: Effective Communication and Conflict Resolution Cherry: Contemporary
Nursing: Issues, Trends, and Management, 9th Edition
MULTIPLE CHOICE
1. A nurse is listening to a patient‘s apical heart rate. The patient asks, ―Is everything okay?‖
The nurse says nothing and shrugs her shoulders. The nurse is demonstrating what form of
negative communication?
a. Ad Hominem Abusive
b. Filtration
c. Blocking
d. False assurance
ANS: C
Blocking occurs when the nurse responds with noncommittal or generalized answers.
DIF:Comprehension
2. A teenage patient is using earphones to listen to hard rock music and is making gestures in
rhythm to the music. The nurse assesses the amount of urine output in the Foley catheter and
leaves the room. What communication technique is demonstrated in both situations? a.
Blocking
b. Filtration
c. Empathy
d. False assurance
ANS: B
Filtration is the unconscious exclusion of extraneous stimuli in communication.
DIF:Comprehension
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3. In today‘s world of fast, effective communication, what is the most commonly used means of
societal communication? a. Facial expression
b. Spoken word
c. Written messages
d. Electronic messaging
ANS: B
Verbal communication, which involves talking and listening, is the most common form of
interpersonal communication. An important clue to verbal communication is the tone or
inflection with which words are spoken and the general attitude used when speaking.
DIF:Knowledge
4. Which statement accurately describes communication?
a. The components of communication are mutually exclusive.
b. Communication is linear.
c. Communication involves only the sender and the receiver; everything else is
superficial.
d. When the receiver becomes the sender, the subcomponent of communication that is
in use is feedback.
ANS: D
Communication is a process that requires certain components, including a sender, a receiver,
and a message. Effective communication is a dynamic process: With a response (feedback),
the sender becomes the receiver, the receiver becomes the sender, and the message changes.
DIF:Comprehension
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Chapter 19: Effective Communication and Conflict Resolution Cherry: Contemporary
Nursing: Issues, Trends, and Management, 9th Edition
MULTIPLE CHOICE
1. A nurse is listening to a patient‘s apical heart rate. The patient asks, ―Is everything okay?‖
The nurse says nothing and shrugs her shoulders. The nurse is demonstrating what form of
negative communication?
a. Ad Hominem Abusive
b. Filtration
c. Blocking
d. False assurance
ANS: C
Blocking occurs when the nurse responds with noncommittal or generalized answers.
DIF:Comprehension
2. A teenage patient is using earphones to listen to hard rock music and is making gestures in
rhythm to the music. The nurse assesses the amount of urine output in the Foley catheter and
leaves the room. What communication technique is demonstrated in both situations? a.
Blocking
b. Filtration
c. Empathy
d. False assurance
ANS: B
Filtration is the unconscious exclusion of extraneous stimuli in communication.
DIF:Comprehension
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this document is illegal extra per year?
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3. In today‘s world of fast, effective communication, what is the most commonly used means of
societal communication? a. Facial expression
b. Spoken word
c. Written messages
d. Electronic messaging
ANS: B
Verbal communication, which involves talking and listening, is the most common form of
interpersonal communication. An important clue to verbal communication is the tone or
inflection with which words are spoken and the general attitude used when speaking.
DIF:Knowledge
4. Which statement accurately describes communication?
a. The components of communication are mutually exclusive.
b. Communication is linear.
c. Communication involves only the sender and the receiver; everything else is
superficial.
d. When the receiver becomes the sender, the subcomponent of communication that is
in use is feedback.
ANS: D
Communication is a process that requires certain components, including a sender, a receiver,
and a message. Effective communication is a dynamic process: With a response (feedback),
the sender becomes the receiver, the receiver becomes the sender, and the message changes.
DIF:Comprehension
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