FAML 420-MIDTERM - HELPING RELATIONSHIP EXAM QUESTIONS ANSWERED CORRECTLY LATEST
UPDATE 2026
Effective Helping - Answers Goes well beyond skillfully using the communication tools associated with
this course. Over and above the need to master the skills is the need to genuinely care about those
we serve
Attending Skills - Answers Are among the most basic coping skills. These skills enable us to
demonstrate to the person we help (helpee) that we genuinely care and are interested in
helping.There are two types of attending skills1.) Psychological attending and 2.) physical attending
Physical Attending Non-Verbal Indicators - Answers Facial Expressions, Hand Gestures, Head Nods,
Eye Contact, Body Positioning
S.O.L.E.R. - Answers Sit squarely, open posture, lean forward, eye contact, relax
Minimal Encouragers - Answers Are the simple short phrases or verbal gestures we use to use to
communicate interest. Some common encouragers include: yes, uh-huh, right, I see, okay
Empathy - Answers Is a process by which we enter in to another's persons world and seek to
understand that person's emotions, perceptions and inner experiences SEEING IT FROM THEIR
WORLD AND CONVEY IT BACK
Qualifications for Showing Empathy - Answers Helper must convey his understanding of the helpees
inner experiences back to help.
Reflection of Feeling-Listening w/HEART - Answers Listening to what the other person is saying,
identify the feelings they must be experiencing and reflecting those feelings back using a simple
concise statement You Feel...You're...You're .... because....When ..... you feel....You must be....You
were ..... KEEP IT SHORT
Reflection of Feeling-Problems to Avoid - Answers Asking how do you feel? How did that make you
feel. Waiting too long to reflect.. Turn the reflection into a question. Overshooting and undershooting
Reflection of Content - Answers The process of repeating to the client key factual information brought
out during the discussion; it is a way to demonstrate that the client has been heard and confirm that
the client has been heard correctly.
Helpee Message Components - Answers 1. Facts and thoughts (Cognitive)
2. Feelings (Emotional)
3. Hidden meanings (Implied)
Paraphrasing - Answers Being able to paraphrase or summarize the overall content to their story and
experience. (Min-version story)
Provide a short summary
Reflection of Content-Cautions - Answers Do not ask questions
Do not take sides
Open-Ended vs. Closed-Ended Questions - Answers Closed Ended can be answered quickly with YES or
NO. Open Ended requires one to open up and elaborate
(What, How, When, Where, and Why)
Questions/Silence- Cautions - Answers Questioning is not listening
Too many questions-may feel interrogated or distracted
Questions may direct conversations away
Multiple questions-May be perceived as wishy-washy
Helpee Establishes flow of the Conversation - Answers Helper asks questions that enable Helpee to
elaborate on the overall THEME and not get distracted (Use questions that help them share)
Helpee Encouraging Question -Starters - Answers I'm curious
I wonder
How has .... affected you
What actually happened between....
How is this impacting you?
How is this affecting you?
dead-end road - Answers Break in flow of conversation
-give a summary
-ask a question to encourage,
-advanced empathy
-Use silence
-file away in memory key words or phrases
UPDATE 2026
Effective Helping - Answers Goes well beyond skillfully using the communication tools associated with
this course. Over and above the need to master the skills is the need to genuinely care about those
we serve
Attending Skills - Answers Are among the most basic coping skills. These skills enable us to
demonstrate to the person we help (helpee) that we genuinely care and are interested in
helping.There are two types of attending skills1.) Psychological attending and 2.) physical attending
Physical Attending Non-Verbal Indicators - Answers Facial Expressions, Hand Gestures, Head Nods,
Eye Contact, Body Positioning
S.O.L.E.R. - Answers Sit squarely, open posture, lean forward, eye contact, relax
Minimal Encouragers - Answers Are the simple short phrases or verbal gestures we use to use to
communicate interest. Some common encouragers include: yes, uh-huh, right, I see, okay
Empathy - Answers Is a process by which we enter in to another's persons world and seek to
understand that person's emotions, perceptions and inner experiences SEEING IT FROM THEIR
WORLD AND CONVEY IT BACK
Qualifications for Showing Empathy - Answers Helper must convey his understanding of the helpees
inner experiences back to help.
Reflection of Feeling-Listening w/HEART - Answers Listening to what the other person is saying,
identify the feelings they must be experiencing and reflecting those feelings back using a simple
concise statement You Feel...You're...You're .... because....When ..... you feel....You must be....You
were ..... KEEP IT SHORT
Reflection of Feeling-Problems to Avoid - Answers Asking how do you feel? How did that make you
feel. Waiting too long to reflect.. Turn the reflection into a question. Overshooting and undershooting
Reflection of Content - Answers The process of repeating to the client key factual information brought
out during the discussion; it is a way to demonstrate that the client has been heard and confirm that
the client has been heard correctly.
Helpee Message Components - Answers 1. Facts and thoughts (Cognitive)
2. Feelings (Emotional)
3. Hidden meanings (Implied)
Paraphrasing - Answers Being able to paraphrase or summarize the overall content to their story and
experience. (Min-version story)
Provide a short summary
Reflection of Content-Cautions - Answers Do not ask questions
Do not take sides
Open-Ended vs. Closed-Ended Questions - Answers Closed Ended can be answered quickly with YES or
NO. Open Ended requires one to open up and elaborate
(What, How, When, Where, and Why)
Questions/Silence- Cautions - Answers Questioning is not listening
Too many questions-may feel interrogated or distracted
Questions may direct conversations away
Multiple questions-May be perceived as wishy-washy
Helpee Establishes flow of the Conversation - Answers Helper asks questions that enable Helpee to
elaborate on the overall THEME and not get distracted (Use questions that help them share)
Helpee Encouraging Question -Starters - Answers I'm curious
I wonder
How has .... affected you
What actually happened between....
How is this impacting you?
How is this affecting you?
dead-end road - Answers Break in flow of conversation
-give a summary
-ask a question to encourage,
-advanced empathy
-Use silence
-file away in memory key words or phrases
