PUR3000 UF Exam 3 Test Questions
All Solved Correct 2026.
Strategic Conflict Management - Answer develop communication strategies to benefit the
organization and influence the course of conflicts
Phases of Strategic Conflict Management - Answer Proactive Phase
Strategic Phase
Reactive Phase
Recovery Phase
Proactive Phase - Answer Environmental Scanning
Issues Management
Environmental Scanning - Answer constant reading, listening, and watching of current affairs
with an eye to the organization's interests
Strategic Phase - Answer Risk Communication
Conflict-Positioning
Conflict-Positioning - Answer strategies enable the organization to position itself favorably in
anticipation of actions such as litigation, boycott, adverse legislation, elections, or similar event
that will play out in "the court of the public opinion"
Reactive Phase - Answer Crisis Communication
Conflict Resolution
Crisis Communication - Answer include the implementation of the crisis management plan
as well as the 24/7 efforts to meet the needs of the publics such as disaster victims, employees,
government officials, and the media
Conflict Resolution - Answer the ultimate goal in conflict resolution is to build mutually
beneficial relationships so that the parties involved can reach a resolution that meets individual
and shared needs
Recovery Phase - Answer Reputation Management
Image Restoration
, Issues Management definition - Answer organized activity of identifying emerging trends,
concerns, or issues likely to affect an organization in the next few years and developing a wider
and more positive range of organizational responses toward the future
Issues Management founder and what year - Answer Howard Chase in 1977. born in the era
of business reform
Issues Management is a proactive and systemic approach to: - Answer Predict Problems
Anticipate threats
Minimize Surprises
resolve issues
Prevent Crises
Issues Management 5 basic steps: Who identified them - Answer Chase and Jones;
1. Issues identification
2. Issue analysis
3. Strategy options
- set higher standards
- work with human rights groups
to monitor possible violations
- establish a new policy
4. Action Plan
5. Evaluation
Risk Communication - Answer verbal or written exchange to communicate information
regarding risk to communicate information regarding risk to public health, safety and
environment
Concepts of Risk Management - Answer -Risks voluntarily taken tend to be accepted better
(e.g., smokers)
-More control individuals have, less perceived risk
-More complex situation, higher perceived risk
-Familiarity breeds confidence
-When experts disagree, perceived risk increases
-Severity of consequences affects perceived risk
All Solved Correct 2026.
Strategic Conflict Management - Answer develop communication strategies to benefit the
organization and influence the course of conflicts
Phases of Strategic Conflict Management - Answer Proactive Phase
Strategic Phase
Reactive Phase
Recovery Phase
Proactive Phase - Answer Environmental Scanning
Issues Management
Environmental Scanning - Answer constant reading, listening, and watching of current affairs
with an eye to the organization's interests
Strategic Phase - Answer Risk Communication
Conflict-Positioning
Conflict-Positioning - Answer strategies enable the organization to position itself favorably in
anticipation of actions such as litigation, boycott, adverse legislation, elections, or similar event
that will play out in "the court of the public opinion"
Reactive Phase - Answer Crisis Communication
Conflict Resolution
Crisis Communication - Answer include the implementation of the crisis management plan
as well as the 24/7 efforts to meet the needs of the publics such as disaster victims, employees,
government officials, and the media
Conflict Resolution - Answer the ultimate goal in conflict resolution is to build mutually
beneficial relationships so that the parties involved can reach a resolution that meets individual
and shared needs
Recovery Phase - Answer Reputation Management
Image Restoration
, Issues Management definition - Answer organized activity of identifying emerging trends,
concerns, or issues likely to affect an organization in the next few years and developing a wider
and more positive range of organizational responses toward the future
Issues Management founder and what year - Answer Howard Chase in 1977. born in the era
of business reform
Issues Management is a proactive and systemic approach to: - Answer Predict Problems
Anticipate threats
Minimize Surprises
resolve issues
Prevent Crises
Issues Management 5 basic steps: Who identified them - Answer Chase and Jones;
1. Issues identification
2. Issue analysis
3. Strategy options
- set higher standards
- work with human rights groups
to monitor possible violations
- establish a new policy
4. Action Plan
5. Evaluation
Risk Communication - Answer verbal or written exchange to communicate information
regarding risk to communicate information regarding risk to public health, safety and
environment
Concepts of Risk Management - Answer -Risks voluntarily taken tend to be accepted better
(e.g., smokers)
-More control individuals have, less perceived risk
-More complex situation, higher perceived risk
-Familiarity breeds confidence
-When experts disagree, perceived risk increases
-Severity of consequences affects perceived risk
