IS 215 - FINAL EXAM QUESTIONS
WITH 100% CORRECT ANSWERS
2025/2026
E-business - correct answer ✔✔ term originally coined by Lou Gerstner, CEO of IBM, is the use of the
internet and other networks and information technology to support e-commerce, enterprise
communications and collaboration, and Web-enabled business processes both within a networked
enterprise and with its customers and business partners.
What are the major cross-functional applications of e-business? - correct answer ✔✔ enterprise
resource planning software
supply chain management software
customer relationship management software
these softwares focus on supporting integrated clusters of business processes involved in the operations
of a business
What is enterprise application architecture? - correct answer ✔✔ A cross-functional e-business
application that integrates front office like customer relationship management with back-office
applications like enterprise resource management.
not intended as a detailed or exhaustive application blueprint but rather as a conceptual framework to
help you visualize the basic components, processes, and interfaces of these major e-business
applications, along with their interrelationships.
What are the cross-functional systems - correct answer ✔✔ customer relationship management
(CRM)
enterprise resource planning (ERP)
supply chain management (SCM)
enterprise collaboration systems (ECS)
, Customer Relationship Management (CRM) - correct answer ✔✔ The business focus; focuses on
acquiring and retaining profitable customers via marketing, sales and services processes.
uses information technology to create a cross-functional enterprise system that integrates and
automates many of the customer-serving processes in sales, marketing and customer services that
interact with a company's customers.
-Three phases: Acquire, Enhance, Retain
Enterprise Resource Planning (ERP) - correct answer ✔✔ The business backbone; concentrates on the
efficiency of a firm's internal production, distribution and financial processes.
ERP is a cross functional enterprise system driven by an integrated suite of software modules that
supports the basic internal business processes of a company.
Major application compnents of ERP:
Customer/Employee
• Production planning
• Integrated logistics
• Accounting/finance
• Human resources
• Sales, distrubution, order management
*Gives a real time view of core business processes
tracks business resources and status of commitments
Supply Chain Management (SCM) - correct answer ✔✔ The business network; focuses on developing
the most efficient and effective sourcing and procurement processes with suppliers for the products and
services needed by a business.
WITH 100% CORRECT ANSWERS
2025/2026
E-business - correct answer ✔✔ term originally coined by Lou Gerstner, CEO of IBM, is the use of the
internet and other networks and information technology to support e-commerce, enterprise
communications and collaboration, and Web-enabled business processes both within a networked
enterprise and with its customers and business partners.
What are the major cross-functional applications of e-business? - correct answer ✔✔ enterprise
resource planning software
supply chain management software
customer relationship management software
these softwares focus on supporting integrated clusters of business processes involved in the operations
of a business
What is enterprise application architecture? - correct answer ✔✔ A cross-functional e-business
application that integrates front office like customer relationship management with back-office
applications like enterprise resource management.
not intended as a detailed or exhaustive application blueprint but rather as a conceptual framework to
help you visualize the basic components, processes, and interfaces of these major e-business
applications, along with their interrelationships.
What are the cross-functional systems - correct answer ✔✔ customer relationship management
(CRM)
enterprise resource planning (ERP)
supply chain management (SCM)
enterprise collaboration systems (ECS)
, Customer Relationship Management (CRM) - correct answer ✔✔ The business focus; focuses on
acquiring and retaining profitable customers via marketing, sales and services processes.
uses information technology to create a cross-functional enterprise system that integrates and
automates many of the customer-serving processes in sales, marketing and customer services that
interact with a company's customers.
-Three phases: Acquire, Enhance, Retain
Enterprise Resource Planning (ERP) - correct answer ✔✔ The business backbone; concentrates on the
efficiency of a firm's internal production, distribution and financial processes.
ERP is a cross functional enterprise system driven by an integrated suite of software modules that
supports the basic internal business processes of a company.
Major application compnents of ERP:
Customer/Employee
• Production planning
• Integrated logistics
• Accounting/finance
• Human resources
• Sales, distrubution, order management
*Gives a real time view of core business processes
tracks business resources and status of commitments
Supply Chain Management (SCM) - correct answer ✔✔ The business network; focuses on developing
the most efficient and effective sourcing and procurement processes with suppliers for the products and
services needed by a business.
