WGU D336 Business of IT 2026
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acceptance criteria - 🧠 ANSWER ✔✔A list of minimum requirements that a
service or service component must meet for it to be acceptable to key
stakeholders.
Agile - 🧠 ANSWER ✔✔An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a way that
is typified by collaboration, prioritization, iterative and incremental delivery,
and timeboxing. There are several specific methods (or frameworks) that
are classed as Agile, such as Scrum, Lean, and Kanban.
,architecture management practice - 🧠 ANSWER ✔✔The practice of
providing an understanding of all the different elements that make up an
organization and how those elements relate to one another.
asset register - 🧠 ANSWER ✔✔A database or list of assets, capturing key
attributes such as ownership and financial value.
availability - 🧠 ANSWER ✔✔The ability of an IT service or other
configuration item to perform its agreed function when required.
availability management practice - 🧠 ANSWER ✔✔The practice of ensuring
that services deliver agreed levels of availability to meet the needs of
customers and users.
baseline - 🧠 ANSWER ✔✔A report or metric that serves as a starting point
against which progress or change can be assessed.
best practice - 🧠 ANSWER ✔✔A way of working that has been proven to be
successful by multiple organizations.
big data - 🧠 ANSWER ✔✔The use of very large volumes of structured and
unstructured data from a variety of sources to gain new insights.
,business analysis practice - 🧠 ANSWER ✔✔The practice of analysing a
business or some element of a business, defining its needs and
recommending solutions to address these needs and/or solve a business
problem, and create value for stakeholders.
business case - 🧠 ANSWER ✔✔A justification for expenditure of
organizational resources, providing information about costs, benefits,
options, risks, and issues.
business impact analysis (BIA) - 🧠 ANSWER ✔✔A key activity in the
practice of service continuity management that identifies vital business
functions and their dependencies.
business relationship manager (BRM) - 🧠 ANSWER ✔✔A role responsible
for maintaining good relationships with one or more customers.
call - 🧠 ANSWER ✔✔An interaction (e.g. a telephone call) with the service
desk. A call could result in an incident or a service request being logged.
call/contact centre - 🧠 ANSWER ✔✔An organization or business unit that
handles large numbers of incoming and outgoing calls and other
interactions.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, capability - 🧠 ANSWER ✔✔The ability of an organization, person, process,
application, configuration item, or IT service to carry out an activity.
capacity and performance management practice - 🧠 ANSWER ✔✔The
practice of ensuring that services achieve agreed and expected
performance levels, satisfying current and future demand in a cost-effective
way.
capacity planning - 🧠 ANSWER ✔✔The activity of creating a plan that
manages resources to meet demand for services.
change - 🧠 ANSWER ✔✔The addition, modification, or removal of anything
that could have a direct or indirect effect on services.
change authority - 🧠 ANSWER ✔✔A person or group responsible for
authorizing a change.
change enablement practice - 🧠 ANSWER ✔✔The practice of ensuring that
risks are properly assessed, authorizing changes to proceed and managing
a change schedule in order to maximize the number of successful service
and product changes.
Expert Verified | Ace the Test
acceptance criteria - 🧠 ANSWER ✔✔A list of minimum requirements that a
service or service component must meet for it to be acceptable to key
stakeholders.
Agile - 🧠 ANSWER ✔✔An umbrella term for a collection of frameworks and
techniques that together enable teams and individuals to work in a way that
is typified by collaboration, prioritization, iterative and incremental delivery,
and timeboxing. There are several specific methods (or frameworks) that
are classed as Agile, such as Scrum, Lean, and Kanban.
,architecture management practice - 🧠 ANSWER ✔✔The practice of
providing an understanding of all the different elements that make up an
organization and how those elements relate to one another.
asset register - 🧠 ANSWER ✔✔A database or list of assets, capturing key
attributes such as ownership and financial value.
availability - 🧠 ANSWER ✔✔The ability of an IT service or other
configuration item to perform its agreed function when required.
availability management practice - 🧠 ANSWER ✔✔The practice of ensuring
that services deliver agreed levels of availability to meet the needs of
customers and users.
baseline - 🧠 ANSWER ✔✔A report or metric that serves as a starting point
against which progress or change can be assessed.
best practice - 🧠 ANSWER ✔✔A way of working that has been proven to be
successful by multiple organizations.
big data - 🧠 ANSWER ✔✔The use of very large volumes of structured and
unstructured data from a variety of sources to gain new insights.
,business analysis practice - 🧠 ANSWER ✔✔The practice of analysing a
business or some element of a business, defining its needs and
recommending solutions to address these needs and/or solve a business
problem, and create value for stakeholders.
business case - 🧠 ANSWER ✔✔A justification for expenditure of
organizational resources, providing information about costs, benefits,
options, risks, and issues.
business impact analysis (BIA) - 🧠 ANSWER ✔✔A key activity in the
practice of service continuity management that identifies vital business
functions and their dependencies.
business relationship manager (BRM) - 🧠 ANSWER ✔✔A role responsible
for maintaining good relationships with one or more customers.
call - 🧠 ANSWER ✔✔An interaction (e.g. a telephone call) with the service
desk. A call could result in an incident or a service request being logged.
call/contact centre - 🧠 ANSWER ✔✔An organization or business unit that
handles large numbers of incoming and outgoing calls and other
interactions.
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, capability - 🧠 ANSWER ✔✔The ability of an organization, person, process,
application, configuration item, or IT service to carry out an activity.
capacity and performance management practice - 🧠 ANSWER ✔✔The
practice of ensuring that services achieve agreed and expected
performance levels, satisfying current and future demand in a cost-effective
way.
capacity planning - 🧠 ANSWER ✔✔The activity of creating a plan that
manages resources to meet demand for services.
change - 🧠 ANSWER ✔✔The addition, modification, or removal of anything
that could have a direct or indirect effect on services.
change authority - 🧠 ANSWER ✔✔A person or group responsible for
authorizing a change.
change enablement practice - 🧠 ANSWER ✔✔The practice of ensuring that
risks are properly assessed, authorizing changes to proceed and managing
a change schedule in order to maximize the number of successful service
and product changes.
