CISR AGENCY OPERATIONS EXAM EXAM
SCRIPT 2026 FULL SOLUTION SET WITH
CORRECT VERIFIED ANSWERS
⩥ To be recognized as knowledgeable, gain public trust, avoid
government regulation, enhance credibility. Answer: What are the
benefits of being ethical?
⩥ True. Answer: Is this example an ethical issue? Rating a vehicle using
the wrong classification
⩥ No. Answer: Are you allowed to sign for the insured even if the
insured gave permission?
⩥ peer standards, Contracts (oral & written agreements), statutes.
Answer: Legal duties are based on three criteria:
⩥ Peer standards. Answer: This requires a person's duty be performed in
a manner similar to others in the same position. They are not written.
⩥ Contracts (oral and written agreements). Answer: An agreement
between two or more parties that creates an obligation to do or not to do
a particular thing.
, ⩥ Statutes. Answer: Written laws and open to little interpretation.
⩥ Actual/Expressed Authority. Answer: Authority that is expressly given
to the agency as found in the contract.
⩥ Implied Authority. Answer: This authority the insurance company has
allowed the agent to have the appearance of authority either through
custom and usage or estoppel
⩥ Estoppel. Answer: Company is stopped from denying the agent's
authority when it has allowed the same activity in the past without
taking any corrective action
⩥ Apparent authority. Answer: The appearance or the assumption of
authority based on the actions, words, or deeds of the principal or
because of circumstances the principal created.
⩥ Loyalty, good faith, reasonable care, contractual duties. Answer: What
are the standards of care agents owe to their insurance companies?
⩥ adequate coverage, proper coverage, coverage placed in best interest,
prompt communication, coverage with financially sound company.
Answer: What are the standards of care owed to the customers?
SCRIPT 2026 FULL SOLUTION SET WITH
CORRECT VERIFIED ANSWERS
⩥ To be recognized as knowledgeable, gain public trust, avoid
government regulation, enhance credibility. Answer: What are the
benefits of being ethical?
⩥ True. Answer: Is this example an ethical issue? Rating a vehicle using
the wrong classification
⩥ No. Answer: Are you allowed to sign for the insured even if the
insured gave permission?
⩥ peer standards, Contracts (oral & written agreements), statutes.
Answer: Legal duties are based on three criteria:
⩥ Peer standards. Answer: This requires a person's duty be performed in
a manner similar to others in the same position. They are not written.
⩥ Contracts (oral and written agreements). Answer: An agreement
between two or more parties that creates an obligation to do or not to do
a particular thing.
, ⩥ Statutes. Answer: Written laws and open to little interpretation.
⩥ Actual/Expressed Authority. Answer: Authority that is expressly given
to the agency as found in the contract.
⩥ Implied Authority. Answer: This authority the insurance company has
allowed the agent to have the appearance of authority either through
custom and usage or estoppel
⩥ Estoppel. Answer: Company is stopped from denying the agent's
authority when it has allowed the same activity in the past without
taking any corrective action
⩥ Apparent authority. Answer: The appearance or the assumption of
authority based on the actions, words, or deeds of the principal or
because of circumstances the principal created.
⩥ Loyalty, good faith, reasonable care, contractual duties. Answer: What
are the standards of care agents owe to their insurance companies?
⩥ adequate coverage, proper coverage, coverage placed in best interest,
prompt communication, coverage with financially sound company.
Answer: What are the standards of care owed to the customers?
