GMGT 2070 EXAM QUESTIONS WITH VERIFIED
ANSWERS
What is organizational behavior?
study that investigates impact that individuals, groups and structure have on behaviour within
organizations
organization
a consciously coordinated social unit that is composed of a group of people functioning on a
continuous basis towards a common goal
The 4 Building Blocks of Organizational Behaviour
Psychology, Sociology, Social Psychology and Anthropology
Positive Organizational Scholarship
How organizations develop human strength, faster vitality and resilience and unlock potential
Organizational Citizenship Behaviour (OCB)
discretionary behaviour that is not part of employees formal requirements but promotes effective
functioning of the organization
Perception
process that individuals organize and interpret their impressions to give meaning to their
environment
Why study perception?
We don't see reality, we interpret it
3 Factors influencing perception
the perceiver, the target and the situation
Factors influencing the Perceiver
attitude, motives, interest, experience and expectations
Factors influencing the Situation
time, work setting, social setting
Factors influencing the Target
Novelty, motion, sounds, size, background and proximity
Attribution Theory
,to determine whether behaviour is internally or externally caused(distinctiveness, consensus and
consistency)
Fundamental Attribution Error
To underestimate external factors and overestimate internal factors when making judgements
about other's behaviours
Self-Serving Bias
to attribute one's success to internal factors while putting blame for failures on external factors
Selective Perception
selectively interpreting what you see based on own interests, background and experience
Halo Effect
Drawing general impression about individual based on a single characteristics
contrast effect
a person's evaluation is affected by comparisons with other individuals recently encountered
projection
attributing one's own characteristics to other people
stereotyping
judging someone based on your perception of the group of people that the person belongs to
prejudice
an unfounded dislike of a person or group based on their belonging to a stereotyped group
self-fulfilling prophecy
a concept that a person will behave consistent with how he or she is perceived by others
what is personality?
stable patterns of behaviour and consistent internal states that determine how an individual reacts
and interacts with others
3 Determinants of Personality
heredity, environmental factors, situational conditions
Myer's Briggs Type Indication(MBTI)
Extroverted/introverted, Sending/intuitive, Thinking/feeling, Perceiving/Judging
Big Five Model
, Openness/experience, Conscientiousness, extraversion, agreeableness and emotional stability
The Dark triad
Machiavellianism, Narcissism, Psychopothy
Machiavellianism
maintains emotional distance
narcissism
arrogant and entitled
psychopothy
lack of concern for others
Why do people with positive self evaluation perform better?
they set more ambitious goals, are more committed and persist longer to achieve them
Self-Monitioring
indivuduals ability to adjust behaviour to external, situational factors
Affect
covers broad range or feelings people experience including emotions and moods
Emotions
intense feelings that are directed at someone or something
Moods
less intense feelings than emotions and lack contextual stimulus
emotional labour
when employees express organizationally desired emotions during interpersonal transactions at
work
emotional intelligence
individuals ability to be self-aware, detect others emotions and manage emotional cues and
information
emotional regulation
refers to the process through which people identify and modify the emotions they feel
surface acting
does not change emotions, thus minimal regulation
ANSWERS
What is organizational behavior?
study that investigates impact that individuals, groups and structure have on behaviour within
organizations
organization
a consciously coordinated social unit that is composed of a group of people functioning on a
continuous basis towards a common goal
The 4 Building Blocks of Organizational Behaviour
Psychology, Sociology, Social Psychology and Anthropology
Positive Organizational Scholarship
How organizations develop human strength, faster vitality and resilience and unlock potential
Organizational Citizenship Behaviour (OCB)
discretionary behaviour that is not part of employees formal requirements but promotes effective
functioning of the organization
Perception
process that individuals organize and interpret their impressions to give meaning to their
environment
Why study perception?
We don't see reality, we interpret it
3 Factors influencing perception
the perceiver, the target and the situation
Factors influencing the Perceiver
attitude, motives, interest, experience and expectations
Factors influencing the Situation
time, work setting, social setting
Factors influencing the Target
Novelty, motion, sounds, size, background and proximity
Attribution Theory
,to determine whether behaviour is internally or externally caused(distinctiveness, consensus and
consistency)
Fundamental Attribution Error
To underestimate external factors and overestimate internal factors when making judgements
about other's behaviours
Self-Serving Bias
to attribute one's success to internal factors while putting blame for failures on external factors
Selective Perception
selectively interpreting what you see based on own interests, background and experience
Halo Effect
Drawing general impression about individual based on a single characteristics
contrast effect
a person's evaluation is affected by comparisons with other individuals recently encountered
projection
attributing one's own characteristics to other people
stereotyping
judging someone based on your perception of the group of people that the person belongs to
prejudice
an unfounded dislike of a person or group based on their belonging to a stereotyped group
self-fulfilling prophecy
a concept that a person will behave consistent with how he or she is perceived by others
what is personality?
stable patterns of behaviour and consistent internal states that determine how an individual reacts
and interacts with others
3 Determinants of Personality
heredity, environmental factors, situational conditions
Myer's Briggs Type Indication(MBTI)
Extroverted/introverted, Sending/intuitive, Thinking/feeling, Perceiving/Judging
Big Five Model
, Openness/experience, Conscientiousness, extraversion, agreeableness and emotional stability
The Dark triad
Machiavellianism, Narcissism, Psychopothy
Machiavellianism
maintains emotional distance
narcissism
arrogant and entitled
psychopothy
lack of concern for others
Why do people with positive self evaluation perform better?
they set more ambitious goals, are more committed and persist longer to achieve them
Self-Monitioring
indivuduals ability to adjust behaviour to external, situational factors
Affect
covers broad range or feelings people experience including emotions and moods
Emotions
intense feelings that are directed at someone or something
Moods
less intense feelings than emotions and lack contextual stimulus
emotional labour
when employees express organizationally desired emotions during interpersonal transactions at
work
emotional intelligence
individuals ability to be self-aware, detect others emotions and manage emotional cues and
information
emotional regulation
refers to the process through which people identify and modify the emotions they feel
surface acting
does not change emotions, thus minimal regulation
