GMGT 2070 FINAL EXAM QUESTIONS WITH
VERIFIED ANSWERS
What are the four types of teams?
Problem-solvimg, self-managed (or self-directed), virtual, cross-functional
What are the three commonly used heuristics?
1. Anchoring/Adjustment - decision made based on initial value and then adjusting to yield a
final decision
2. Representativeness - decision made based on how similar the current problem resembles one
that has been encountered before
3. Availability - decision made based on the frequency, probability, or likely causes of events by
the degree to which instances or occurrences of such events can be readily recalled
What are the 8 parts of the communication process model?
1. Sender
2. Encoding
3. Channel
4. Message
5. Decoding
6. Receiver
7. Noise
8. Feedback
What are the 3 networks of formal communication
1. Chain - follows order from high hierarchical rank down throughout the chain
2. Wheel - communication works in a loop, a central figure (leader) is the only sender and
receiver, communicating to all other members.
3. All-Channel - everyone can talk openly to everyone else directly
What are the 3 modes of communication?
1. Oral
2. Written
3. Non-verbal
What 4 issues do norms address?
1. Performance - output levels, effort, quality, how much to do
2. Appearance - when to 'goof' off, when to act professional
3. Social Arrangement - who to eat lunch with, whether to make friends at work
4. Allocation of Resources - pay assignments, allocation of tools and equipment
What is the Five-Step Model in forming groups?
, 1. Forming - Testing the waters
2. Storming - Intragroup conflict
3. Norming - Resolving conflict
4. Performing - Majority of work gets done this stage
5. Adjourning - temporary teams only act of disbandment
What is distributive bargaining
Goal of getting as much of the pie as possible, win-lose motivation.
What is integrative bargaining?
Goal of expanding the pie so both parties are satisfied, win-win motivation.
What are the 3 desired outcomes for conflict?
1. Agreement -equitable and fair agreements are the best outcome.
2. Stronger Relationships - When conflict is resolved positively, this can lead to better
relationships and greater trust.
3. Learning - handling conflict successfully teaches one how to do it better next time
What are the 5 steps of the negotiation process?
1. Developing a strategy
2. Defining ground rules
3. Clarifying and Justifying
4. Bargaining and problem solving
5. Achieving closure and implementation
What 4 conditions must be met for a group to become a team?
1. Shared accountability of the team
2. Group shares work/is interdependent
3. Work is done continuously, not just at scheduled meetings.
4. The mission/purpose is decided
What are the 3 conditions that lead to conflict?
1. Communication - through semantic difficulties, misunderstandings, and 'noise' in the
communication channels
2. Structure - variables such as size of the group, degree of specialization in the tasks assigned to
various degrees of the group.
3. Personal Variables - include personality, emotions, and values
What are the three loci of conflict?
1. Dyadic conflict - is conflict between two people
2. Intragroup conflict - occurs within a group or team
3. Intergroup conflict - conflict between groups or teams
VERIFIED ANSWERS
What are the four types of teams?
Problem-solvimg, self-managed (or self-directed), virtual, cross-functional
What are the three commonly used heuristics?
1. Anchoring/Adjustment - decision made based on initial value and then adjusting to yield a
final decision
2. Representativeness - decision made based on how similar the current problem resembles one
that has been encountered before
3. Availability - decision made based on the frequency, probability, or likely causes of events by
the degree to which instances or occurrences of such events can be readily recalled
What are the 8 parts of the communication process model?
1. Sender
2. Encoding
3. Channel
4. Message
5. Decoding
6. Receiver
7. Noise
8. Feedback
What are the 3 networks of formal communication
1. Chain - follows order from high hierarchical rank down throughout the chain
2. Wheel - communication works in a loop, a central figure (leader) is the only sender and
receiver, communicating to all other members.
3. All-Channel - everyone can talk openly to everyone else directly
What are the 3 modes of communication?
1. Oral
2. Written
3. Non-verbal
What 4 issues do norms address?
1. Performance - output levels, effort, quality, how much to do
2. Appearance - when to 'goof' off, when to act professional
3. Social Arrangement - who to eat lunch with, whether to make friends at work
4. Allocation of Resources - pay assignments, allocation of tools and equipment
What is the Five-Step Model in forming groups?
, 1. Forming - Testing the waters
2. Storming - Intragroup conflict
3. Norming - Resolving conflict
4. Performing - Majority of work gets done this stage
5. Adjourning - temporary teams only act of disbandment
What is distributive bargaining
Goal of getting as much of the pie as possible, win-lose motivation.
What is integrative bargaining?
Goal of expanding the pie so both parties are satisfied, win-win motivation.
What are the 3 desired outcomes for conflict?
1. Agreement -equitable and fair agreements are the best outcome.
2. Stronger Relationships - When conflict is resolved positively, this can lead to better
relationships and greater trust.
3. Learning - handling conflict successfully teaches one how to do it better next time
What are the 5 steps of the negotiation process?
1. Developing a strategy
2. Defining ground rules
3. Clarifying and Justifying
4. Bargaining and problem solving
5. Achieving closure and implementation
What 4 conditions must be met for a group to become a team?
1. Shared accountability of the team
2. Group shares work/is interdependent
3. Work is done continuously, not just at scheduled meetings.
4. The mission/purpose is decided
What are the 3 conditions that lead to conflict?
1. Communication - through semantic difficulties, misunderstandings, and 'noise' in the
communication channels
2. Structure - variables such as size of the group, degree of specialization in the tasks assigned to
various degrees of the group.
3. Personal Variables - include personality, emotions, and values
What are the three loci of conflict?
1. Dyadic conflict - is conflict between two people
2. Intragroup conflict - occurs within a group or team
3. Intergroup conflict - conflict between groups or teams
