GMGT 2070 - CHAPTER 4 EXAM QUESTIONS
WITH VERIFIED ANSWERS
What are emotions
physiological, behavioural, and psychological episodes experienced toward an object, person or
event that create a state of readiness
What are all emotions
- experiences
- breif events
- mostly nonconscious
- motivating
what are attitudes
- Cluster of beliefs, assessed feelings and bahavioural intentions
- judgements with consious reasoning
- more stable over time
what are beliefs
your perceptions about the attitude object - what you believe to be true
what are feelings
your conscious positive or negative evaluations of the attitude object
what are behavioural intentions
your planned effort to engage in a particular behaviour regarding the attitude object
what are the 3 attitude-behaviour contingencies
- beliefs to feelings contignecies
- feelings to behavioural intentions contingencies
- behavioural intentions to behaviour contingencies
beliefs to feelings contingencies
two people have the same belief about the sttitude object but different valences about that belief
feelings to behavioural intentions contingencies
tow people have the same feelings but different behavioural intentions due to experience,
personality norms
behvaioural intentions to behaviour contingencies
, two people have same behavioural intentions, but different situation or skills enables only one of
them to act
how to generate positive emotions at work
- numerous perks and practices to generate positive emotional experiences
- emotions shape employee attitudes, and those attitudea influence various forms of work-related
behaviour
how do emotions influence attitudes and behaviour
- emotion markers attach to incoming sensory information
- recall events re-activate emotions
- cumulative emotion episodes influence attitudes
- we listen in on our emotions
- personality influences emotions
- emotions directly affectt behaviour
- companies try to create positive emotions at work
what is cognitive dissonance
occurs when people perceive that their beliefs, feelings, and behaviour are incongruent with each
other
how to reduce cognitive dissonance
- changing their beliefs and feeling
- amplify or discover additional positive features of their selected alternative
- amplify or discover additional problems or weaknesses with the alternatives that weren't chosen
- compensate dissonant behaviour by emphazising other conconant behaviour
how are emotions and personality connected
emotions are partly determined, amplified or supperessed by an individuals personality
what is emotional labour
effort, planning, control needed to express organizationally desired emotions during
interpersonal transactions
what are emotional display rules
Cultural norms for when, how, and to whom emotions should or shouldn't be shown
what are stong emotion display rules
- hiugher in jobs requireing varied, intense, frequent, percise emotions
- may cause stress exhaustion, psychological separation
which countries discourage emotional expression
WITH VERIFIED ANSWERS
What are emotions
physiological, behavioural, and psychological episodes experienced toward an object, person or
event that create a state of readiness
What are all emotions
- experiences
- breif events
- mostly nonconscious
- motivating
what are attitudes
- Cluster of beliefs, assessed feelings and bahavioural intentions
- judgements with consious reasoning
- more stable over time
what are beliefs
your perceptions about the attitude object - what you believe to be true
what are feelings
your conscious positive or negative evaluations of the attitude object
what are behavioural intentions
your planned effort to engage in a particular behaviour regarding the attitude object
what are the 3 attitude-behaviour contingencies
- beliefs to feelings contignecies
- feelings to behavioural intentions contingencies
- behavioural intentions to behaviour contingencies
beliefs to feelings contingencies
two people have the same belief about the sttitude object but different valences about that belief
feelings to behavioural intentions contingencies
tow people have the same feelings but different behavioural intentions due to experience,
personality norms
behvaioural intentions to behaviour contingencies
, two people have same behavioural intentions, but different situation or skills enables only one of
them to act
how to generate positive emotions at work
- numerous perks and practices to generate positive emotional experiences
- emotions shape employee attitudes, and those attitudea influence various forms of work-related
behaviour
how do emotions influence attitudes and behaviour
- emotion markers attach to incoming sensory information
- recall events re-activate emotions
- cumulative emotion episodes influence attitudes
- we listen in on our emotions
- personality influences emotions
- emotions directly affectt behaviour
- companies try to create positive emotions at work
what is cognitive dissonance
occurs when people perceive that their beliefs, feelings, and behaviour are incongruent with each
other
how to reduce cognitive dissonance
- changing their beliefs and feeling
- amplify or discover additional positive features of their selected alternative
- amplify or discover additional problems or weaknesses with the alternatives that weren't chosen
- compensate dissonant behaviour by emphazising other conconant behaviour
how are emotions and personality connected
emotions are partly determined, amplified or supperessed by an individuals personality
what is emotional labour
effort, planning, control needed to express organizationally desired emotions during
interpersonal transactions
what are emotional display rules
Cultural norms for when, how, and to whom emotions should or shouldn't be shown
what are stong emotion display rules
- hiugher in jobs requireing varied, intense, frequent, percise emotions
- may cause stress exhaustion, psychological separation
which countries discourage emotional expression
