Intro to Hospitality Exam 1 Questions With Complete Solutions

Intro to Hospitality Exam 1 Questions With Complete Solutions /.Franchising is a concept that allows hotels to: - Answer-Expand rapidly by using other people's money /.The largest lodging enterprise in the world is - Answer-Marriott /.Franchising trends include all of the following except: - Answer-declining demand in the lodging industry /.Franchisee benefits include all of the following except: - Answer-Discount franchise fees /.The average franchise fees range from ________ percent of room revenue. - Answer-3-4 /.Marriott builds a hotel for $34 million and sells it to a banking firm for $52 million. Marriott charges the banking firm 2-4 % of gross revenues to operate the hotel. This business transaction is known as - Answer-management contract /.Two organizations that rate and classify hotels are Forbes Travel Guide and: - Answer-American Automobile Association (AAA) /.Hotels classified by level of service would include: - Answer-full service, mid-scale, extended stay, limited service /.Which hotel has received all of the hospitality industry and consumer organization awards including the prestigious Malcolm Baldrige National Quality Award? - Answer-Ritz-Carlton /.Franchising is a concept that allows a company to expand more rapidly by using other people's money. - Answer-True /.Marriott builds a hotel and sells it to an investment firm for a generous profit. Marriott then runs the hotel for a set number of years and receives a fee for this service. This type of ownership is known as a management contract. - Answer-True /.What type of hotels provide facilities to meet the needs of groups attending large meetings? - Answer-Convention and Full Service /.What type of items might be included in a franchise contract? - Answer-terms, PIP, and % of fees /.Mr.Joe purchases a hotel. He signs a franchise contract with Marriott to brand his hotel as a Renaissance hotel. Mr. Joe decides to manage the hotel with his newly hired executive committee team. Who is the management company? - Answer-Marriott /.The main function of a hotel is to: - Answer-Provide an outstanding lodging experience and take care of guests /.The executive committee of a hotel is - Answer-Comprised of key associates who head major departments /.In most hotels the executive committee - Answer-Is involved in all major decisions but ultimately responsibility lies with the General Manager /.A position descriptions or the front office includes all of the following tasks expect: - Answer-To clean rooms /.Hotels are extremely diverse with the the variety and number of segments offered in lodging. There is also extreme diversity within each segment. - Answer-True /.Room occupancy percentage (ROP) is determined by: - Answer-Total rooms occupied divided by total available rooms /.Average Room Rate (ADR) is determined by: - Answer-Room revenue divided by number of rooms sold /.The rack rate is: - Answer-The published rate that the hotel would like to get for a room /.The directors of human resource, food and beverage, rooms division, security, marketing, and sales, engineering and marketing make up the executive team. - Answer-True /.The front office, reservations, housekeeping, concierge, guest, services, security and communications make up the ________ of a hotel. - Answer-Room Divisions /.A demand forecasting technique used to maximize revenue borrowed from the airline industry is called ___________. - Answer-Revenue Management /.Event planners are responsible for: - Answer-planning the event from start to finish