SH13-14 - DIGITAL WORKPLACE EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026

SH13-14 - DIGITAL WORKPLACE EXAM QUESTIONS ANSWERED CORRECTLY LATEST UPDATE 2026 What is meant by the term, "Digital Workplace"? What is its goal? How does it accomplish that goal? - Answers Business strategy to boost employee engagement and agility though a more consumerized work environment. Involved in their work and have real emotional commitments. To create engaged employees. Be able to explain the 3 levels of engagement - Answers Engagement: Involved and enthusiastic about their work and workplace, real emotional connections, commit their time/talent/energy, advance the organizations objectives Not engaged: do the bare minimum required, have not bought into the organization's mission, vision, values, or goals Actively disengaged: Consistently negative, vocal, create toxic environment Engagement is not the same as "satisfied"or "happy". Why? - Answers It's possible to be satisfied (show up to work), not go the extra mile. Not ENOUGH. Why is engagement important? - Answers Engagement is the emotional commitment an employee has to the organization and its goals Engagement matters because you are 17% more productive and 21% more profitable! It's more than money, misery at work follows you home. How common is engagement among US workers? Worldwide? - Answers 33% to US workers, Globally is 15% What is meant by the term, "Digital Dexterity"? - Answers Ability and desire of the workforce to use existing and emerging technology for better business outcomes Be able to explain the Legos metaphor. - Answers WE all have the same legos. Who is better at building things with those legos? The employees who can build legos well are going to THRIVE. Why is digital dexterity important for an individual employee? ...for an organization? - Answers Because trends demand digital dexterity. Technology is changing, work is changing, and IT is changing It's important because the individuals are going to THRIVE. They will be a major source of competitive advantage. THE COMPANY needs digital dexterity for individual employees. What is the "Internet of Things" (IoT)? - Answers At a fixed price point, computers get much more powerful For fixed amount of power, computers become much cheaper Be able to explain how Moore's Law helped make the IoT possible - Answers Number of transistors on a chip doubles every two years at the same price Why do businesses put sensors on "things"? - Answers Image recognition. Security, customer sentiment analysis, product recognition - QA, inventory Near field communications. Apple iPay What is "Bitcoin"? - Answers Digital currency, decentralized, secure and confidential Why do Blockchain systems have distributed ledgers? - Answers Distributed ledger that enables trusted transactions in an untrusted environment. Why is encryption used with Blockchain distributed ledgers? - Answers Use incredibly strong encryption so that all of the transactions are effectively welded What is a Smart Contract? How do they work? - Answers Program code, code within a transaction, takes actions based on conditions, runs as long as it has money What is RPA? - Answers Robotic Process Automation How does RPA work? - Answers Machine learning, natural language interface, processes routine tasks, works with existing applications What kind of tasks can an RPA system perform? - Answers "Emilia" a virtual cognitive agent, Amelia by IP Soft, an agent that comes across a situation, mad at her? She will have a down emotion What is a "Robo-Boss"? - Answers Machine learning, RPA and AI technology Why can the supervisor job be automated? in regards to Robo-Boss? - Answers Process routine tasks, approve time, schedule employees, resume screening, performance evaluation Are they unbiased? Why or why not? For Robo-Bosses? - Answers Yes. Algorithims are not neutral. Algorithims are our opinions embedded in code. Reporting to robobosses What is the alleged benefit to workers of RPA systems? - Answers They free employees up from routine or repetitive tasks and let them focus on more challenging tasks. What is the "Gig Economy"? - Answers Remote work, a lot of people want to be a freelancer Why might employees like the Gig Economy? - Answers In the future, it will make sense to get freelancers than fewer employees. How can the Gig Economy benefit employers? - Answers Idea of lifetime learning. Greater instrumentation How does Digital Dexterity enable an employee to participate in organizational transformation? - Answers Organizational transformation. Recognize opportunity, design the solution, deliver the solution, and execute. What is "Bimodal IT"? What are its two modes? - Answers Work places have excelled. According to Gartner. Mode 1 = traditional, Mode 2 = Experimental, innovative Be able to explain "New Role for the Dextrous" - Answers Digital dexterity. New Media mogul: Use all source of different kinds of media to persuade and educate people with your message. Gartner analyzed 38 million job postings over the last 4 years and found that there was a _______ growth in the tech skills required for non-IT jobs. Also,________of the CEOs that Gartner surveyed think that digital dexterity should be a key requirement when hiring new employees. - Answers 60, 80 Where does the typical Lindt sales executive have his/her office? - Answers It's typically in their car, ON THE ROAD. They basically have their tablet. Be able to explain Lindt's Digital Workplace strategy make life better for their sales executives - Answers They use information all in their tablet. They are digital, brighthouse and dimension data ensures higher customer satisfaction.