CMN 003V EXAM PAPER 2026
COMPREHENSIVE EXAM PREP QUESTIONS
AND SOLVED SOLUTIONS
◉ channel. Answer: the means by which a message is
communicated; a type of pathway
◉ cognitive complexity. Answer: ability to consider a variety of
explanations and understand a given situation in multiple ways
◉ communication competence. Answer: the ability to communicate
in ways that are effective and appropriate in a given situation
◉ content dimension. Answer: Consists of the literal information
being communicated by the message
ex: "The printers out of paper" → there is no paper in the printer
◉ context. Answer: the physical and psychological environment in
which you message is communicated
◉ decode. Answer: interpreting a message
,◉ downward communication. Answer: superiors to subordinates
◉ dynamic. Answer: constantly changing and evolving as ppl send,
receive, and interpret messages from multiple sources
◉ emotional intelligence. Answer: ability to understand, express,
and manage emotions, and to use emotion to facilitate thought
◉ empathy. Answer: skill at identifying and feeling what others
around you are feeling
◉ encode. Answer: put idea into the form of language/behavior that
your receiver understands
◉ Emotional Quotient (EQ). Answer: a person's level of emotional
intelligence
◉ ethics. Answer: guides us in judging whether something is morally
right or wrong
◉ explicit rules. Answer: someone has clearly articulated these as
direct expectations for communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies
with anyone outside company
, ◉ feedback. Answer: a receivers various verbal and nonvberal
reactions to a message
◉ formal professional networks. Answer: generally have clear lines
of authority and reporting structures, shoulder standard sets of
responsibilities, and require accountability to other network
members
◉ formality. Answer: ceremonious quality; ceremonious adherence
to rules; something done just for form's sake;
Ex. mere formality
◉ implicit rules. Answer: rules that almost everyone in a certain
social group knows and follows even though no one has formally
expressed them
ex: having unspoken rule not to talk about salary
◉ informal professional networks. Answer: consist of voluntarily
professional connections (friendships w coworkers) rather than
formal reporting structures
◉ language. Answer: structured system of symbols used for
communicating meaning
COMPREHENSIVE EXAM PREP QUESTIONS
AND SOLVED SOLUTIONS
◉ channel. Answer: the means by which a message is
communicated; a type of pathway
◉ cognitive complexity. Answer: ability to consider a variety of
explanations and understand a given situation in multiple ways
◉ communication competence. Answer: the ability to communicate
in ways that are effective and appropriate in a given situation
◉ content dimension. Answer: Consists of the literal information
being communicated by the message
ex: "The printers out of paper" → there is no paper in the printer
◉ context. Answer: the physical and psychological environment in
which you message is communicated
◉ decode. Answer: interpreting a message
,◉ downward communication. Answer: superiors to subordinates
◉ dynamic. Answer: constantly changing and evolving as ppl send,
receive, and interpret messages from multiple sources
◉ emotional intelligence. Answer: ability to understand, express,
and manage emotions, and to use emotion to facilitate thought
◉ empathy. Answer: skill at identifying and feeling what others
around you are feeling
◉ encode. Answer: put idea into the form of language/behavior that
your receiver understands
◉ Emotional Quotient (EQ). Answer: a person's level of emotional
intelligence
◉ ethics. Answer: guides us in judging whether something is morally
right or wrong
◉ explicit rules. Answer: someone has clearly articulated these as
direct expectations for communicative behaviors
ex: supervisor tells you not to talk about your marketing strategies
with anyone outside company
, ◉ feedback. Answer: a receivers various verbal and nonvberal
reactions to a message
◉ formal professional networks. Answer: generally have clear lines
of authority and reporting structures, shoulder standard sets of
responsibilities, and require accountability to other network
members
◉ formality. Answer: ceremonious quality; ceremonious adherence
to rules; something done just for form's sake;
Ex. mere formality
◉ implicit rules. Answer: rules that almost everyone in a certain
social group knows and follows even though no one has formally
expressed them
ex: having unspoken rule not to talk about salary
◉ informal professional networks. Answer: consist of voluntarily
professional connections (friendships w coworkers) rather than
formal reporting structures
◉ language. Answer: structured system of symbols used for
communicating meaning
