D072 WGU ACTUAL EXAM QUESTIONS WITH
VERIFIED SOLUTIONS
What is true about emotional intelligence in the workplace?
Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the
new employee take more initiative to complete tasks and to persevere, even on the most
challenging days.
Motivation
A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a
difference in the local community. Which activity demonstrates an appropriate way to
meet this goal?
Initiate a community technology recycling program for old computers
A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls other
suppliers to see if they have the necessary material to continue manufacturing these
products. Which managerial core role is being used?
Decisional
Which organizational culture is best suited for an individual who is high in
conscientiousness?
Hierarchy
Which result occurs when there is a person-culture misalignment?
Attrition
Which communication channel contains an item like an organization's newsletter?
Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective
communication?
Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style?
Calm and relaxed posture
How can a manager exhibit supportive communication?
, Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the
location is fine for the event but adds that others will likely be opposed to the choice. Which
style of communication is being used by this manager?
Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B
suggests that there might be a better way to approach the same objective. Team Member A
responds by saying, "Well, that's fine with me, but don't be surprised if other people are
upset by your opinion." Which communication style is Team Member A using for this
response?
Passive-aggressive
Which competency is the basis for developing effective business relationships, including
teamwork, empathy, and trust?
Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working
with social media. How would the leader do so?
Use social media as a tool to connect multiple stakeholders
What is a characteristic of people with strong moral identity?
They are more considerate of others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature?
Lower emotional intelligence and higher emotional detachment
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that
the new employee take more initiative to complete tasks and to persevere, even on the most
challenging days.
Which technique is the new employee being encouraged to display?
Motivation
A team member wants to start implementing meditation to reprogram unconscious
behavior. The goal is to learn to listen first and speak second. Which time period after
beginning this approach will be the most challenging for this team member?
1-21 days
A staff member seems to delay her ability to accomplish tasks because she is worrying
more about the impact of the plan than she is about actually seeing the plan through. This
has a significant effect on fellow coworkers because they desire to stay in the present
VERIFIED SOLUTIONS
What is true about emotional intelligence in the workplace?
Importance EI Varies by situation and job position
A supervisor conducts a 90 day evaluation with a new employee. Its recommended that the
new employee take more initiative to complete tasks and to persevere, even on the most
challenging days.
Motivation
A manager recently decides to get employees involved in a new corporate social
responsibility (CSR) initiative to show that the company is dedicated to making a
difference in the local community. Which activity demonstrates an appropriate way to
meet this goal?
Initiate a community technology recycling program for old computers
A production manager is told that a supplier of one of their key products has declared
bankruptcy and cannot supply the necessary material. The production manager calls other
suppliers to see if they have the necessary material to continue manufacturing these
products. Which managerial core role is being used?
Decisional
Which organizational culture is best suited for an individual who is high in
conscientiousness?
Hierarchy
Which result occurs when there is a person-culture misalignment?
Attrition
Which communication channel contains an item like an organization's newsletter?
Leanest
How can a speaker overcome issues pertaining to semantics to ensure effective
communication?
Be direct and clearly state what is intended
Which characteristics are seen in employees who use an assertive communication style?
Calm and relaxed posture
How can a manager exhibit supportive communication?
, Use descriptive language
During a meeting to decide the venue for the annual office picnic, a manager says that the
location is fine for the event but adds that others will likely be opposed to the choice. Which
style of communication is being used by this manager?
Passive-aggressive
Team Member A shares their perspective of a recent project, and Team Member B
suggests that there might be a better way to approach the same objective. Team Member A
responds by saying, "Well, that's fine with me, but don't be surprised if other people are
upset by your opinion." Which communication style is Team Member A using for this
response?
Passive-aggressive
Which competency is the basis for developing effective business relationships, including
teamwork, empathy, and trust?
Emotional intelligence
A leader with high emotional intelligence is looking to capitalize on this trait while working
with social media. How would the leader do so?
Use social media as a tool to connect multiple stakeholders
What is a characteristic of people with strong moral identity?
They are more considerate of others' feelings and viewpoints.
What are characteristics of someone who is Machiavellian in nature?
Lower emotional intelligence and higher emotional detachment
A supervisor conducts a 90-day evaluation with a new employee. It is recommended that
the new employee take more initiative to complete tasks and to persevere, even on the most
challenging days.
Which technique is the new employee being encouraged to display?
Motivation
A team member wants to start implementing meditation to reprogram unconscious
behavior. The goal is to learn to listen first and speak second. Which time period after
beginning this approach will be the most challenging for this team member?
1-21 days
A staff member seems to delay her ability to accomplish tasks because she is worrying
more about the impact of the plan than she is about actually seeing the plan through. This
has a significant effect on fellow coworkers because they desire to stay in the present
