UTK Management 201 Exam 1 Study
Guide
Attainment of company goals in both an effective and efficient manner through planning,
organizing, leading, and controlling is called: - Correct Answers -management
How could a new manager use Vineet Nayar's principle of "employees first, customers
second (EFCS)"? - Correct Answers -Recognizing and providing learning opportunities
as needed
Which management function deals with grouping tasks into departments? - Correct
Answers -Organizing
Sergio Marchionne, CEO of Chrysler Group, demonstrates hands-on leadership with his
employees. Tim is a manager at a local marketing group and consistently keeps his
door closed, signaling to his employees that he'd prefer not to be interrupted. Compare
Sergio's and Tim's management styles. - Correct Answers -Sergio is able to help
motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his
employees and their work.
A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million
and set what it thought was achievable sales goals. However, the drink did not perform
as hoped and lost money for the company. When top management decided to stop
production of Fruitopia for its U.S. market, it was intending to help the company operate
more ________ and reach organizational goals. - Correct Answers -effectively
Jack Dorsey is the designer of Square Reader, which allows smartphones to become a
point-of-sale (POS) terminal, and lets small businesses and entrepreneurs process
credit-card payments where they weren't able to before because of the fees involved.
Trish is a manager for a small business owner who is currently locked into a contract
with a credit-card company. The owner has asked Trish to look for ways in which they
can reduce costs, thereby creating a more profitable bottom line. How can Trish
demonstrate that she understands efficiency, using the concept Jack Dorsey created? -
Correct Answers -She can institute a minimum purchase when paying by credit card so
that the costs charged by the credit-card companies are covered.
What type of skills is increasingly important for managers to demonstrate at all levels
and in all types of organizations? - Correct Answers -Human
After demonstrating good mastery of technical skills, Suri was promoted to manager.
She now manages the very team of engineers that she was once a part of. Suri has
, been in her current position for a while and would like to make further advancement.
How can she show her boss that while being technically skilled, she also uses human
skills effectively? - Correct Answers -By emailing the team and acknowledging a
worker's success on a recent project in addition to verbally commending this team
member.
A __________ for McDonald's fast-food restaurant would be responsible for placing
orders for food and paper supplies as well as setting up the weekly work schedules for
employees. - Correct Answers -first-line manager
Mason is a manager at a LEGO assembly plant and is responsible for departments that
perform at many different functions. He also helps to coordinate people in different
departments as they are working on specific projects. Julio is a manager at Hanes
hosiery and oversees the entire packaging department. He ensures that everyone in his
department has the skills and training to work at the same level. Compare these two
managers and identify what type of management roll they fulfill. - Correct Answers -
Mason is a general manager, and Julio is a functional manager.
The role of liaison encompasses relationships with subordinates including
communication and influence whereas the role of leader pertains to the development of
information sources both inside and outside the organization. - Correct Answers -False
Olamide is a manager at a catering company, organizing an upcoming wedding. She
will need to allocate a portion of her staff to cover the event. The owner has also given
her a budget and a list of items that will need to be obtained in order to properly supply
the food and equipment needed. As Olamide thinks about which of her staff to use at
the event, she remembers that two of the waiters argued about the tips they received
the last time they worked an event together. She comes up with a plan to avoid this
same conflict at this event. Analyze the roles that Olamide displays, and select the roles
that best describe her management responsibilities. - Correct Answers -Olamide is in a
decisional role and works as a resource allocator and a disturbance handler.
Two of the most important roles that small business owners play are - Correct Answers
-spokesperson and entrepreneur
Rachelle is a manager at a local life insurance agency. The business owner has given
her the task of initiating ways to drum up business in order to meet quarterly goals. How
can Rachelle apply the methods of small business owner Loic Le Meur, who is a hands-
on kind of manager even though he's launched and sold several successful start-up
companies and is the chief organizer behind Europe's largest annual tech conference? -
Correct Answers -She can arrange a meeting with the new office that just opened down
the street to demonstrate the products that her company offers.
According to Harvard professor Linda Hill, over the first year of becoming a new
manager one of the keys to success is to transform the way people think of themselves,
Guide
Attainment of company goals in both an effective and efficient manner through planning,
organizing, leading, and controlling is called: - Correct Answers -management
How could a new manager use Vineet Nayar's principle of "employees first, customers
second (EFCS)"? - Correct Answers -Recognizing and providing learning opportunities
as needed
Which management function deals with grouping tasks into departments? - Correct
Answers -Organizing
Sergio Marchionne, CEO of Chrysler Group, demonstrates hands-on leadership with his
employees. Tim is a manager at a local marketing group and consistently keeps his
door closed, signaling to his employees that he'd prefer not to be interrupted. Compare
Sergio's and Tim's management styles. - Correct Answers -Sergio is able to help
motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his
employees and their work.
A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million
and set what it thought was achievable sales goals. However, the drink did not perform
as hoped and lost money for the company. When top management decided to stop
production of Fruitopia for its U.S. market, it was intending to help the company operate
more ________ and reach organizational goals. - Correct Answers -effectively
Jack Dorsey is the designer of Square Reader, which allows smartphones to become a
point-of-sale (POS) terminal, and lets small businesses and entrepreneurs process
credit-card payments where they weren't able to before because of the fees involved.
Trish is a manager for a small business owner who is currently locked into a contract
with a credit-card company. The owner has asked Trish to look for ways in which they
can reduce costs, thereby creating a more profitable bottom line. How can Trish
demonstrate that she understands efficiency, using the concept Jack Dorsey created? -
Correct Answers -She can institute a minimum purchase when paying by credit card so
that the costs charged by the credit-card companies are covered.
What type of skills is increasingly important for managers to demonstrate at all levels
and in all types of organizations? - Correct Answers -Human
After demonstrating good mastery of technical skills, Suri was promoted to manager.
She now manages the very team of engineers that she was once a part of. Suri has
, been in her current position for a while and would like to make further advancement.
How can she show her boss that while being technically skilled, she also uses human
skills effectively? - Correct Answers -By emailing the team and acknowledging a
worker's success on a recent project in addition to verbally commending this team
member.
A __________ for McDonald's fast-food restaurant would be responsible for placing
orders for food and paper supplies as well as setting up the weekly work schedules for
employees. - Correct Answers -first-line manager
Mason is a manager at a LEGO assembly plant and is responsible for departments that
perform at many different functions. He also helps to coordinate people in different
departments as they are working on specific projects. Julio is a manager at Hanes
hosiery and oversees the entire packaging department. He ensures that everyone in his
department has the skills and training to work at the same level. Compare these two
managers and identify what type of management roll they fulfill. - Correct Answers -
Mason is a general manager, and Julio is a functional manager.
The role of liaison encompasses relationships with subordinates including
communication and influence whereas the role of leader pertains to the development of
information sources both inside and outside the organization. - Correct Answers -False
Olamide is a manager at a catering company, organizing an upcoming wedding. She
will need to allocate a portion of her staff to cover the event. The owner has also given
her a budget and a list of items that will need to be obtained in order to properly supply
the food and equipment needed. As Olamide thinks about which of her staff to use at
the event, she remembers that two of the waiters argued about the tips they received
the last time they worked an event together. She comes up with a plan to avoid this
same conflict at this event. Analyze the roles that Olamide displays, and select the roles
that best describe her management responsibilities. - Correct Answers -Olamide is in a
decisional role and works as a resource allocator and a disturbance handler.
Two of the most important roles that small business owners play are - Correct Answers
-spokesperson and entrepreneur
Rachelle is a manager at a local life insurance agency. The business owner has given
her the task of initiating ways to drum up business in order to meet quarterly goals. How
can Rachelle apply the methods of small business owner Loic Le Meur, who is a hands-
on kind of manager even though he's launched and sold several successful start-up
companies and is the chief organizer behind Europe's largest annual tech conference? -
Correct Answers -She can arrange a meeting with the new office that just opened down
the street to demonstrate the products that her company offers.
According to Harvard professor Linda Hill, over the first year of becoming a new
manager one of the keys to success is to transform the way people think of themselves,
