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What can managers do to encourage useful conflict during a
meeting to lessen inhibition about disagreeing and make the
conflict less personal?
Evaluate leadership style
Promote affective conflict
Provide a devil's advocate
Involve others in collaboration - ANSWER -Provide a devil's
advocate
Why is consideration of intentions important in conflict
situations?
People tend to think before they act in some situations.
People have habitual patterns of response to conflict
situations.
Selfish intentions of people often leads to poor decision
making.
People respond based on their interpretation of others'
intentions. - ANSWER People respond based on their
interpretation of others' intentions.
,What describes dimensions of conflict-handling intentions?
Comparativity and associativity
Collaboration and aggressiveness
Competitiveness and acquiescence
Cooperativeness and assertiveness - ANSWER -
Cooperativeness and assertiveness
A supervisor assigned office space to three new employees.
The employees were upset by the offices they were given. The
first had a large office but wanted a window, the second had a
new computer but wanted room for some plants, and the third
had a window but needed high-speed computing to perform the
job well.
Which conflict resolution technique can the supervisor use to
create a win-win
solution for these
employees?
Problem
solving
Authoritative
command
Expansion of
resources
Altering the human variables - ANSWER -Expansion
of resources
,A corporation is experiencing dysfunction in their work teams.
The team leader plans to realign work groups based on
employees' work locations, and also to alter rules and
regulations in the groups and make additional changes to
"shake things up a bit."
Which conflict-stimulation technique is the team
leader applying?
Avoidance
Communication
Knowledge
management
Restructuring the organization - ANSWER -Restructuring
the organization
Which type of control system is being implemented when
management uses
prices, profit centers, and exchange relationships
as a control?
Choose 1 answer
Clan control
Market control
Dynamic control
Bureaucratic control - ANSWER -Market control
, What is the fourth step of the control process which ensures
that operations are
adjusted to achieve planned
results?
Choose 1 answer
Measuring
performance
Taking corrective
action
Setting performance
standards
Comparing performance against standards - ANSWER -Taking
corrective action
A corporation recently disbanded its flex time schedule for
employees and now requires that all employees work 9:00 a.m.
to 6:00 p.m. Monday through Friday. The employees banded
together in opposition of the change.
What were the employees of the corporation experiencing?
Apathy
Timing
Peer
pressure
Abilene paradox - ANSWER -Peer
pressure