DECA HOSPITALITY AND TOURISM CLUSTER EXAM || A+
GUARANTEED.
As a primary source of law, federal statutes are enacted by correct answers The U.S. Congress.
Requiring businesses to control pollution and to dispose of hazardous waste properly are some of
the
main functions of __________ regulations. correct answers Environmental.
Which of the following regulations have an effect on the travel and tourism industry: correct
answers Airline.
The use of dual distribution is legal only if it is intended to correct answers Promote competition.
Listening carefully should enable employees to correct answers Strong leadership
Sara is a new marketing employee who is learning that the best way to listen to customers is
correct answers Follow directions.
What type of communication style is usually appropriate for evaluation or counseling interviews
with
employees? correct answers Actively
When defending their ideas objectively, employees should be prepared to correct answers
Formal.
In order to be understood on the telephone, a business's employees should always correct
answers Provide supporting information.
A business that writes letters to customers to confirm their orders or requests should make sure
that the
letters contain correct answers Enunciate clearly.
Bart is writing a letter intended to persuade customers to upgrade their service with his company.
He
begins with an outline. What is the best order for the four main parts of his letter? correct
answers All the necessary information.
Communication between two employees with the same level of authority in the business is
__________
communication. correct answers Gain attention, introduce service, create desire for product, and
encourage purchase.
Which of the following will help you to have a pleasant voice when speaking to customers:
correct answers Horizontal.
, . Eva works at a hotel registration desk. When a customer was checking in tonight, Eva reminded
him that
checkout time would be 11:00 a.m. "No, it's not!" he exclaimed. "It's always at 11:30!" Eva's
customer is correct answers Speaking at a comfortable volume
Which of the following is a benefit of customer relationship management: correct answers
Argumentative
Which of the following is an example of a measurable customer-service goal that many
businesses set in
order to facilitate the distribution process: correct answers The opportunity to create targeted
marketing campaigns.
Time utility makes products available to the consumer correct answers Fill orders within a
specified amount of time.
One important function of the main business activity of marketing is the __________ of goods or
services. correct answers When they are needed.
Which of the following is an example of increased financial risk for a company with poor
business ethics: correct answers Promotion
Because of competition, people in our society enjoy correct answers Decreased company value.
The two main sources of revenue used to pay the costs of government regulation are correct
answers A higher standard of living than that of people in many other countries.
The manager of a franchise business prepares a monthly calendar according to the franchisor's
requirements. What level of depth and scope are involved in this task? correct answers Taxes and
borrowing.
Businesses' profits are at a 30-year low, but consumer savings are at an all-time high. For more
than a
year, unemployment has also been at record levels. What is the state of the economy? correct
answers Low depth, high scope.
Which of the following is a benefit of international trade: correct answers Depression.
John trains new employees in his department. He has just been informed that he will also be
responsible
for training new employees in a different department. Which of the following personality traits
does John
need most correct answers An improved standard of living.
Which of the following is a situation where acting responsibly is mandated by law: correct
answers Adaptability
GUARANTEED.
As a primary source of law, federal statutes are enacted by correct answers The U.S. Congress.
Requiring businesses to control pollution and to dispose of hazardous waste properly are some of
the
main functions of __________ regulations. correct answers Environmental.
Which of the following regulations have an effect on the travel and tourism industry: correct
answers Airline.
The use of dual distribution is legal only if it is intended to correct answers Promote competition.
Listening carefully should enable employees to correct answers Strong leadership
Sara is a new marketing employee who is learning that the best way to listen to customers is
correct answers Follow directions.
What type of communication style is usually appropriate for evaluation or counseling interviews
with
employees? correct answers Actively
When defending their ideas objectively, employees should be prepared to correct answers
Formal.
In order to be understood on the telephone, a business's employees should always correct
answers Provide supporting information.
A business that writes letters to customers to confirm their orders or requests should make sure
that the
letters contain correct answers Enunciate clearly.
Bart is writing a letter intended to persuade customers to upgrade their service with his company.
He
begins with an outline. What is the best order for the four main parts of his letter? correct
answers All the necessary information.
Communication between two employees with the same level of authority in the business is
__________
communication. correct answers Gain attention, introduce service, create desire for product, and
encourage purchase.
Which of the following will help you to have a pleasant voice when speaking to customers:
correct answers Horizontal.
, . Eva works at a hotel registration desk. When a customer was checking in tonight, Eva reminded
him that
checkout time would be 11:00 a.m. "No, it's not!" he exclaimed. "It's always at 11:30!" Eva's
customer is correct answers Speaking at a comfortable volume
Which of the following is a benefit of customer relationship management: correct answers
Argumentative
Which of the following is an example of a measurable customer-service goal that many
businesses set in
order to facilitate the distribution process: correct answers The opportunity to create targeted
marketing campaigns.
Time utility makes products available to the consumer correct answers Fill orders within a
specified amount of time.
One important function of the main business activity of marketing is the __________ of goods or
services. correct answers When they are needed.
Which of the following is an example of increased financial risk for a company with poor
business ethics: correct answers Promotion
Because of competition, people in our society enjoy correct answers Decreased company value.
The two main sources of revenue used to pay the costs of government regulation are correct
answers A higher standard of living than that of people in many other countries.
The manager of a franchise business prepares a monthly calendar according to the franchisor's
requirements. What level of depth and scope are involved in this task? correct answers Taxes and
borrowing.
Businesses' profits are at a 30-year low, but consumer savings are at an all-time high. For more
than a
year, unemployment has also been at record levels. What is the state of the economy? correct
answers Low depth, high scope.
Which of the following is a benefit of international trade: correct answers Depression.
John trains new employees in his department. He has just been informed that he will also be
responsible
for training new employees in a different department. Which of the following personality traits
does John
need most correct answers An improved standard of living.
Which of the following is a situation where acting responsibly is mandated by law: correct
answers Adaptability
