DECA Hospitality and Tourism Cluster Exam - Test 1183 ||
100% Accurate Solutions.
Charice creates a new kind of glue using a new chemical formula that she invented. She wants to
make sure that none of her competitors use the formula for their products. To protect the
formula, Charice should __________ it. correct answers Patent
What type of law focuses on protecting natural resources? correct answers Environmental
Consumers of hospitality products have the right to expect businesses to provide goods and
services that correct answers Are safe and clean.
When Lauren reads an article for class, she highlights the things she wants to remember,
underlines important information, and writes down questions she has about the text. She's
practicing __________ reading correct answers Active
Jack says to Wendi, "If I understand you correctly, you are saying that you want to change the
format of the inventory report so it will be easier for the managers to analyze." What
communication technique is Jack using to clarify Wendi's suggestion? correct answers
Paraphrasing
Roberto has just finished giving a presentation about global warming. An obviously irritated
audience member stands and says that there is no evidence to prove global warming exists.
Roberto calmly reads results from three scientific reports on its existence. Roberto's response is
an example of correct answers Defending an idea objectively
Gabriele is giving a persuasive presentation on the humane treatment of livestock. Which of the
following should she do to conclude her talk in a persuasive way: correct answers Challenging
the audience to make informed choices at the grocery store
While reading the first draft of her report, Rachel changes some of the words and shortens some
of the sentences to improve the clarity and conciseness of the document. What step in the writing
process is Rachel performing? correct answers Editing
How can you make sure that none of your social media platforms are neglected? correct answers
Use a content calendar to schedule posts on each platform
The use of email may put a business at more risk than memos or letters stored as paper records
because correct answers Email communications are more difficult to secure
XRT Corporation's human resources manager sends a memo to all employees that describes
some general changes that will affect their health insurance next year. This is an example of
__________ communication. correct answers Formal, downward
Which of the following is a common source of complaints about personnel: correct answers
Rudeness
, A passenger is upset with Petra, a flight attendant, because the plane has not taken off and he is
worried about being late for an important meeting. Before responding, Petra takes a deep breath,
listens to his complaint, and apologizes. Petra is correct answers Diffusing the customer's anger
Which of the following is an example of a customer service situation related to fraud: correct
answers A customer lies about the condition of his/her hotel room to get a discount
To reinforce the company's customer-friendly image, managers should consistently correct
answers Communicate the company's service-quality expectations to employees.
A meal ordered at a restaurant is a __________, whereas the presentation of the meal is a
__________. correct answers Product; service.
Esteban greets guests by name, makes eye contact, and smiles warmly as they pass. Esteban is
demonstrating service that is correct answers Customer-focused.
Lucia's Bistro is struggling to keep up with the dinner rush. The managers decide to offer half-off
appetizers from 3-5 p.m. as a way to correct answers Manage customer experience during peaks
in demand.
Businesses usually process customer payments by recording the amount of cash receipts and
reducing the amount of correct answers Accounts receivable
The Loft Villa resort received a positive review on social media from a customer. What should
the resort do to enhance the customer's experience further? correct answers Offer a discount on
the customer's next stay
Although there are many grocery stores near her, Sara always shops at a particular one. This is
because the baggers at her preferred store help the customers carry groceries out to their cars. By
offering to help customers carry their groceries, the store is increasing __________ utility.
correct answers Task
A music streaming service has two versions: one with advertisements and one without
advertisements for a monthly fee. What business model does this describe? correct answers
Freemium
Which of the following situations would most likely indicate the need to adapt to changes in the
business environment: correct answers The supply of materials used in manufacturing a product
has decreased.
By counting the number of gifts wrapped at the gift-wrapping booth in a local mall, you are
determining correct answers Output
When our nation enjoys economic growth, what usually happens to domestic economic
problems? correct answers They are more easily resolved.
100% Accurate Solutions.
Charice creates a new kind of glue using a new chemical formula that she invented. She wants to
make sure that none of her competitors use the formula for their products. To protect the
formula, Charice should __________ it. correct answers Patent
What type of law focuses on protecting natural resources? correct answers Environmental
Consumers of hospitality products have the right to expect businesses to provide goods and
services that correct answers Are safe and clean.
When Lauren reads an article for class, she highlights the things she wants to remember,
underlines important information, and writes down questions she has about the text. She's
practicing __________ reading correct answers Active
Jack says to Wendi, "If I understand you correctly, you are saying that you want to change the
format of the inventory report so it will be easier for the managers to analyze." What
communication technique is Jack using to clarify Wendi's suggestion? correct answers
Paraphrasing
Roberto has just finished giving a presentation about global warming. An obviously irritated
audience member stands and says that there is no evidence to prove global warming exists.
Roberto calmly reads results from three scientific reports on its existence. Roberto's response is
an example of correct answers Defending an idea objectively
Gabriele is giving a persuasive presentation on the humane treatment of livestock. Which of the
following should she do to conclude her talk in a persuasive way: correct answers Challenging
the audience to make informed choices at the grocery store
While reading the first draft of her report, Rachel changes some of the words and shortens some
of the sentences to improve the clarity and conciseness of the document. What step in the writing
process is Rachel performing? correct answers Editing
How can you make sure that none of your social media platforms are neglected? correct answers
Use a content calendar to schedule posts on each platform
The use of email may put a business at more risk than memos or letters stored as paper records
because correct answers Email communications are more difficult to secure
XRT Corporation's human resources manager sends a memo to all employees that describes
some general changes that will affect their health insurance next year. This is an example of
__________ communication. correct answers Formal, downward
Which of the following is a common source of complaints about personnel: correct answers
Rudeness
, A passenger is upset with Petra, a flight attendant, because the plane has not taken off and he is
worried about being late for an important meeting. Before responding, Petra takes a deep breath,
listens to his complaint, and apologizes. Petra is correct answers Diffusing the customer's anger
Which of the following is an example of a customer service situation related to fraud: correct
answers A customer lies about the condition of his/her hotel room to get a discount
To reinforce the company's customer-friendly image, managers should consistently correct
answers Communicate the company's service-quality expectations to employees.
A meal ordered at a restaurant is a __________, whereas the presentation of the meal is a
__________. correct answers Product; service.
Esteban greets guests by name, makes eye contact, and smiles warmly as they pass. Esteban is
demonstrating service that is correct answers Customer-focused.
Lucia's Bistro is struggling to keep up with the dinner rush. The managers decide to offer half-off
appetizers from 3-5 p.m. as a way to correct answers Manage customer experience during peaks
in demand.
Businesses usually process customer payments by recording the amount of cash receipts and
reducing the amount of correct answers Accounts receivable
The Loft Villa resort received a positive review on social media from a customer. What should
the resort do to enhance the customer's experience further? correct answers Offer a discount on
the customer's next stay
Although there are many grocery stores near her, Sara always shops at a particular one. This is
because the baggers at her preferred store help the customers carry groceries out to their cars. By
offering to help customers carry their groceries, the store is increasing __________ utility.
correct answers Task
A music streaming service has two versions: one with advertisements and one without
advertisements for a monthly fee. What business model does this describe? correct answers
Freemium
Which of the following situations would most likely indicate the need to adapt to changes in the
business environment: correct answers The supply of materials used in manufacturing a product
has decreased.
By counting the number of gifts wrapped at the gift-wrapping booth in a local mall, you are
determining correct answers Output
When our nation enjoys economic growth, what usually happens to domestic economic
problems? correct answers They are more easily resolved.
