Solutions.
amenity correct answers hotel products and services designed to appeal to guest
Americans with Disabilities Act correct answers A federal law that governs civil rights
protection including equal opportunities for disabled individuals in public accommodations
average daily rate correct answers the average selling price of all guest rooms for a given time
period of time; Total Room Revenue / Total Rooms of Rooms
back of house correct answers refers to employees and/or departments who have limited contact
with guests
banquet correct answers a food and beverage event in which all or some guests are served from a
pre-selected menu
Bed and Breakfast (B&B) correct answers small properties owned and/or operated by person(s)
who live at the location. One daily meal is often included in amenities
Bell Stand correct answers location where a guest can locate a bell person who will escort the
guest and his/her luggage to his/her room
Budget Hotels (Economy) correct answers offer low priced guest rooms including limited
amenities (ex: coffee or complimentary breakfast)
buser correct answers an employee who is responsible for clearing silverware, glassware and
dishware for guests
call ahead seating correct answers a process that allows guest to put their name and number in
the party on a wait list,so that when they arrive, they are already "in-line"
casual service restaurant correct answers a mid-scale or moderately priced restaurant that offers a
full menu often with an ethnic theme or environment
concierge correct answers employee in a full service hotel responsible for providing guests with
information local dining and attractions as well as assisting with guest requests
conference center correct answers a property that is designed for the needs of meeting for groups
of 25-75 people
food service contracts correct answers agreements between meal providers and clients including
public entities and private individuals