CX Coordinator Exam Stellantis 2026 | Complete Study Guide & Verified Answers
improving service quality is a team effort primarily between two parties - (answer)service and parts
personnel
dealerships produce ________ when conducting repeat repairs due to missed fixed first - (answer)fewer
hours, more unhappy customers and fewer profits
which is not a primary cause for not meeting fixed first visit - (answer)customer did not accurately
describe the problem
how frequently should you refer to your service quality action plan while monitoring your progress -
(answer)daily
which is not a criteria j.d. power uses to measure service quality? - (answer)cost of service compared
with competitors
which stellantis resource allows technicians to communicate with one another on technical issues -
(answer)tech forum
which area presents the biggest opportunity for improvement to fix first visit? - (answer)routine
maintenance
which of the following actions acknowledges the customer and helps make a positive first impression? -
(answer)greet the customer within two minutes of their arrival
which resource would you use to help complete the area of concern portion of the service quality
auction plan - (answer)service quality process assment
which stellantis recourse is available to help identify service process improvements to increase dealers
overall ffv scores? - (answer)witech guided diagnostics
which step provides technicians the info they need to complete your customers vehicle -
(answer)thoroughly documenting the customers concern
improving service quality is a team effort primarily between two parties - (answer)service and parts
personnel
dealerships produce ________ when conducting repeat repairs due to missed fixed first - (answer)fewer
hours, more unhappy customers and fewer profits
which is not a primary cause for not meeting fixed first visit - (answer)customer did not accurately
describe the problem
how frequently should you refer to your service quality action plan while monitoring your progress -
(answer)daily
which is not a criteria j.d. power uses to measure service quality? - (answer)cost of service compared
with competitors
which stellantis resource allows technicians to communicate with one another on technical issues -
(answer)tech forum
which area presents the biggest opportunity for improvement to fix first visit? - (answer)routine
maintenance
which of the following actions acknowledges the customer and helps make a positive first impression? -
(answer)greet the customer within two minutes of their arrival
which resource would you use to help complete the area of concern portion of the service quality
auction plan - (answer)service quality process assment
which stellantis recourse is available to help identify service process improvements to increase dealers
overall ffv scores? - (answer)witech guided diagnostics
which step provides technicians the info they need to complete your customers vehicle -
(answer)thoroughly documenting the customers concern
