1 |Page
NRF CUSTOMER SERVICE EXAM 2026
WITH QUESTIONS AND CORRECT
ANSWERS
Benefits - correct answer-Advantages or rewards of product features
Closed Ended Question - correct answer-Questions that evoke one-word
answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service - correct answer-The acting of taking care of the
customer's needs by providing and delivering professional, helpful, high
quality service and assistance before, during and after the customer's
requirements are met.
Features - correct answer-Those things that are physical in nature
Color, size
, 2 |Page
Appeal to the senses
Touch, taste, smell, sight and sound
Open Ended Questions - correct answer-Questions that can not be
answered with a yes or no
Questions that begin with the words:
Who?
What?
When?
How?
Why?
Politely excuse yourself and answer the phone - correct answer-When you
are busy helping a customer and the telephone rings, what should you do?
Formal Greeting - correct answer-"Good afternoon, ma'am," is an example
of what type of greeting?
Who, What, When, Where, Why, How - correct answer-Open-ended
questions begin with what common words?
NRF CUSTOMER SERVICE EXAM 2026
WITH QUESTIONS AND CORRECT
ANSWERS
Benefits - correct answer-Advantages or rewards of product features
Closed Ended Question - correct answer-Questions that evoke one-word
answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service - correct answer-The acting of taking care of the
customer's needs by providing and delivering professional, helpful, high
quality service and assistance before, during and after the customer's
requirements are met.
Features - correct answer-Those things that are physical in nature
Color, size
, 2 |Page
Appeal to the senses
Touch, taste, smell, sight and sound
Open Ended Questions - correct answer-Questions that can not be
answered with a yes or no
Questions that begin with the words:
Who?
What?
When?
How?
Why?
Politely excuse yourself and answer the phone - correct answer-When you
are busy helping a customer and the telephone rings, what should you do?
Formal Greeting - correct answer-"Good afternoon, ma'am," is an example
of what type of greeting?
Who, What, When, Where, Why, How - correct answer-Open-ended
questions begin with what common words?
