Business of IT Applications
C846 2026 Exam Questions and
Correct Answers | New Update
Complete the sentence by filling in the missing word: IT service
management is important for organizations because businesses are
____________IT. - 🧠 ANSWER ✔✔dependent on
Who developed ITIL? - 🧠 ANSWER ✔✔The U.K. Government
Which service lifecycle stage is considered to be the core of the lifecycle? -
🧠 ANSWER ✔✔Strategy
,Someone who buys goods or services. The customer of an IT service
provider is the person or group that defines and agrees on the service-level
targets. - 🧠 ANSWER ✔✔Customer
A service that delivers the basic outcomes desired by one or more
customers (see enabling and enhancing services). - 🧠 ANSWER ✔✔Core
Service
A service that is needed in order to deliver a core service. - 🧠 ANSWER
✔✔Enabling service
A service that is added to a core service to make it more attractive to the
customer. - 🧠 ANSWER ✔✔Enhancing Service
A team or group of people and the other resources or tools that are used to
carry out a process or process activities. - 🧠 ANSWER ✔✔Function
A service provided by an IT service provider. An IT service consists of a
combination of information technology, people, and processes. - 🧠
ANSWER ✔✔IT Service
, The result of carrying out an activity, following a process, delivering an IT
service, and so on. The term is used to refer to intended results, as well as
to actual results. - 🧠 ANSWER ✔✔Outcome
A structured set of activities designed to accomplish a specific objective. A
process takes one or more defined inputs and turns them into defined
outputs. - 🧠 ANSWER ✔✔Process
A means of delivering value to customers by facilitating the outcomes
customers want to achieve, without the ownership of specific costs and
risks. - 🧠 ANSWER ✔✔Service
A set of specialized organizational capabilities for providing value to
customers in the form of services. - 🧠 ANSWER ✔✔Service Management
True or false: Measurement and metrics are part of the five major aspects
of service design. - 🧠 ANSWER ✔✔True
True or false: People, process, products, and partners are four principles
used to manage strategic outcomes. - 🧠 ANSWER ✔✔False
True or false: Service management systems and tools are part of the five
key aspects of service design. - 🧠 ANSWER ✔✔True
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
C846 2026 Exam Questions and
Correct Answers | New Update
Complete the sentence by filling in the missing word: IT service
management is important for organizations because businesses are
____________IT. - 🧠 ANSWER ✔✔dependent on
Who developed ITIL? - 🧠 ANSWER ✔✔The U.K. Government
Which service lifecycle stage is considered to be the core of the lifecycle? -
🧠 ANSWER ✔✔Strategy
,Someone who buys goods or services. The customer of an IT service
provider is the person or group that defines and agrees on the service-level
targets. - 🧠 ANSWER ✔✔Customer
A service that delivers the basic outcomes desired by one or more
customers (see enabling and enhancing services). - 🧠 ANSWER ✔✔Core
Service
A service that is needed in order to deliver a core service. - 🧠 ANSWER
✔✔Enabling service
A service that is added to a core service to make it more attractive to the
customer. - 🧠 ANSWER ✔✔Enhancing Service
A team or group of people and the other resources or tools that are used to
carry out a process or process activities. - 🧠 ANSWER ✔✔Function
A service provided by an IT service provider. An IT service consists of a
combination of information technology, people, and processes. - 🧠
ANSWER ✔✔IT Service
, The result of carrying out an activity, following a process, delivering an IT
service, and so on. The term is used to refer to intended results, as well as
to actual results. - 🧠 ANSWER ✔✔Outcome
A structured set of activities designed to accomplish a specific objective. A
process takes one or more defined inputs and turns them into defined
outputs. - 🧠 ANSWER ✔✔Process
A means of delivering value to customers by facilitating the outcomes
customers want to achieve, without the ownership of specific costs and
risks. - 🧠 ANSWER ✔✔Service
A set of specialized organizational capabilities for providing value to
customers in the form of services. - 🧠 ANSWER ✔✔Service Management
True or false: Measurement and metrics are part of the five major aspects
of service design. - 🧠 ANSWER ✔✔True
True or false: People, process, products, and partners are four principles
used to manage strategic outcomes. - 🧠 ANSWER ✔✔False
True or false: Service management systems and tools are part of the five
key aspects of service design. - 🧠 ANSWER ✔✔True
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2026. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
PRIVACY STATEMENT. ALL RIGHTS RESERVED
