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Southwest Airlines Professional Communications Certification Exam with verified detailed answers

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Southwest Airlines Professional Communications Certification Exam with verified detailed answers

Institution
South West Airlines
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South west Airlines

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Southwest Airlines Professional Communications ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




Certification Exam with verified answers ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




Which of the following is NOT a resource to use when you do not understand the main
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idea of a reading assignment? - correct answer✔✔Spark Notes
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Which of the following is described as the most important way to solidify understanding of
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a concept according to the presentation? - correct answer✔✔Usage
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Which of the following is NOT a question to ask when using context to determine the
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meaning of an unfamiliar word? - correct answer✔✔Are there any drawings in the text
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which provide illustrations for the word? ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




Which of the following is a true statement describing concept mapping? - correct
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answer✔✔It illustrates visual relationships between terms ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




Which of the following is NOT a true statement? - correct answer✔✔Standardized tests
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only test low-frequency, difficult words
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In the word "inconceivable," which of the following is the root word? - correct
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answer✔✔Conceive



Which of the following describes circumlocution? - correct answer✔✔To describe a single
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word by using multiple words which convey the same idea
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Which of the following is NOT a way to learn vocabulary terms? - correct
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answer✔✔Googling

,Which of the following is NOT a strategy for learning unfamiliar words according to the
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presentation? - correct answer✔✔Using standardized tests ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




Which of the following is NOT a way to ensure you are taking effective notes? - correct
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answer✔✔Writing notes after the event to ensure you pay attention during the lecture ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




Which type of listening should be used when listening to a poem? - correct
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answer✔✔Appreciative



A _________ presentation should be used to sell a product. - correct answer✔✔Persuasive
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In professional communication a ________ is best for a short message. - correct
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answer✔✔Memo



Which term is not part of the four Ps of marketing? - correct answer✔✔Publication
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All of the following are fields of external communication except: - correct
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answer✔✔Interviews



_________ listening can also be called pseudo listening. - correct answer✔✔False
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All of the following are parts of a report except: - correct answer✔✔introduction
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James recently learned he was not promoted because the company wanted a younger
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person to lead the group. This is an example of ________ discrimination. - correct
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answer✔✔Age

, In _______, the United States passed legislation prohibiting employers to discriminate
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against a person based on the grounds of race, religion, gender or ethnicity. - correct
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answer✔✔1964



All of the following are skills of public relations except: - correct answer✔✔Selling
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Which of the following are the two types of listening? - correct answer✔✔Active and
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passive



Stephen and Joe are eating lunch together in the cafeteria. Joe asked Stephen how he did
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on his algebra test. Stephen answering Joe's question is an example of which of the
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following? - correct answer✔✔Feedback ||\\//|\ ||\\//|\ ||\\//|\




Chris and Susan are discussing their plans for the football game tomorrow night over the
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telephone. Which of the following would the telephone be considered in the scenario? - ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




correct answer✔✔Channel ||\\//|\




Which of the following models of communication best describes simultaneous
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interpersonal communication? - correct answer✔✔Transactional Model ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\




The technique used to influence attitudes toward a product, idea or issue is known as
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which of the following? - correct answer✔✔Propaganda
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Which of the following models of communication can be applied to the communication
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process which takes place between humans and machines? - correct answer✔✔Interactive
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Model



Which of the following is the interchange of thoughts, opinions or information by speech,
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writing or signs? - correct answer✔✔Communication ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\

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