Southwest Airlines video flight attendant interview ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
practice questions with verified solutions ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Why do you want to work for Southwest Airlines? - correct answer✔✔State you love
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working with people and you love aviation and you know working at Southwest will allow ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
you to do both. Say you would be proud to work for one of FORTUNE'S World's Most
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Admired Companies.company that has been named Best Airline-North America, Best ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Airline-United States, Best Economy-North America, and a Top 10 Airline-World—the only ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
U.S. carrier to receive this award—in the 2018 TripAdvisor Travelers' Choice Awards.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
What's your greatest strength? - correct answer✔✔Im a quick learner (this is a great ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
answer because they will have to spend less time training you) or ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
I work well under pressure (this is a great answer because airlines get extremely busy and
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
you need to stay focused during this time). ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
What's your greatest weakness? - correct answer✔✔would help if you did not deny you ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
and neglect my friends and family). State a fault required for the role but not a dealbreaker
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
if you don't have it. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
what can yo tell us about Southwest Airlines - correct answer✔✔Southwest Airlines is a
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
U.S. low-cost airline and is considered one of the major airlines in the United States.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
As of Dec 2022, Southwest operates in 121 airports across 11 countries.
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The airline is the largest operator of Boeing Fleet.||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Southwest is based out of Dallas Texas. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
In addition to U.S. destinations, Southwest fly's to Mexico, Jamaica, The Bahamas, Aruba,
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Dominican Republic, Costa Rica, Belize, and Cuba. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Southwest is mainly a point-to-point airline rather than connecting flights through a hub. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
, In 2011, Southwest acquired AirTran Airways.
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In 2016, Southwest Airlines added three destinations to Cuba.
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Think you know a lot about Southwe ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Southwest Purpose - correct answer✔✔Connect people to what's important in their lives ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
through friendly reliable and low-cost air travel ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
How would you deal with an upset customer? - correct answer✔✔First I sympathize with
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
them. I would find out what is wrong with the customer. If it was lost bags I would be sure
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
to help them locate it. If the flight was delayed I would sympathize with the customer and
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
tell them why it was delayed.
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where do you see yourself in five years - correct answer✔✔Let me start by saying that I'm
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
really excited about the position we are discussing and my number one goal is to do the
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
best job I can as a flight attendant. Having said that, in the future, I see myself taking an
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
opportunity for advancement as a flight attendant with Southwest ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Why should we hire you? - correct answer✔✔My values align with SWA Values describe
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
how we interact with People and win as a Team.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Teamwork
Honesty
Service with LUV ||\\//|\ ||\\//|\
Southwest
How Southwest Succeeds ||\\//|\ ||\\//|\
These Values convey how we all succeed together. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Efficiency
Discipline
Excellence
practice questions with verified solutions ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Why do you want to work for Southwest Airlines? - correct answer✔✔State you love
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
working with people and you love aviation and you know working at Southwest will allow ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
you to do both. Say you would be proud to work for one of FORTUNE'S World's Most
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Admired Companies.company that has been named Best Airline-North America, Best ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Airline-United States, Best Economy-North America, and a Top 10 Airline-World—the only ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
U.S. carrier to receive this award—in the 2018 TripAdvisor Travelers' Choice Awards.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
What's your greatest strength? - correct answer✔✔Im a quick learner (this is a great ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
answer because they will have to spend less time training you) or ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
I work well under pressure (this is a great answer because airlines get extremely busy and
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
you need to stay focused during this time). ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
What's your greatest weakness? - correct answer✔✔would help if you did not deny you ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
have a weakness or state strengths as a weakness (I am a perfectionist, or I work too hard
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
and neglect my friends and family). State a fault required for the role but not a dealbreaker
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
if you don't have it. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
what can yo tell us about Southwest Airlines - correct answer✔✔Southwest Airlines is a
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
U.S. low-cost airline and is considered one of the major airlines in the United States.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
As of Dec 2022, Southwest operates in 121 airports across 11 countries.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
The airline is the largest operator of Boeing Fleet.||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Southwest is based out of Dallas Texas. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
In addition to U.S. destinations, Southwest fly's to Mexico, Jamaica, The Bahamas, Aruba,
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Dominican Republic, Costa Rica, Belize, and Cuba. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Southwest is mainly a point-to-point airline rather than connecting flights through a hub. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
, In 2011, Southwest acquired AirTran Airways.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
In 2016, Southwest Airlines added three destinations to Cuba.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Think you know a lot about Southwe ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Southwest Purpose - correct answer✔✔Connect people to what's important in their lives ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
through friendly reliable and low-cost air travel ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
How would you deal with an upset customer? - correct answer✔✔First I sympathize with
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
them. I would find out what is wrong with the customer. If it was lost bags I would be sure
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
to help them locate it. If the flight was delayed I would sympathize with the customer and
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
tell them why it was delayed.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
where do you see yourself in five years - correct answer✔✔Let me start by saying that I'm
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
really excited about the position we are discussing and my number one goal is to do the
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
best job I can as a flight attendant. Having said that, in the future, I see myself taking an
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
opportunity for advancement as a flight attendant with Southwest ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Why should we hire you? - correct answer✔✔My values align with SWA Values describe
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
how we interact with People and win as a Team.
||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Teamwork
Honesty
Service with LUV ||\\//|\ ||\\//|\
Southwest
How Southwest Succeeds ||\\//|\ ||\\//|\
These Values convey how we all succeed together. ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\ ||\\//|\
Efficiency
Discipline
Excellence
