MBA 505 – United HealthCare Ethics and
Compliance V2 (2025) | Northern Illinois
University | Verified Questions & Answers
1. In terms of events, which of the following is true?
A) Agents must report formal marketing/sales events only to UHC
B) Agents must report informal marketing/sales events only to UHC
C) Agents must report all marketing/sales and educatinal events to UHC
D) Agents must report formal and informal marketing/sales events only
to UHC
{{Ans- B
2. Whose email address may the agent enter into the LEAN enrollment
application?
A) The consumer's or another individual's provided by the consumer,
such as a friend's or relative'so
B) Only the consumer's (or leave it blank)
C) Either the consumer's or the agent's, but only if the consumer
authorizes it
{{Ans- B) Only the consumer's (or leave it blank)
3. Which election period runs from October 15 to December 7 and allows
consumers to elect to join a Medicare Advantage Plan orswitch to a
different plan?
A) Special Election Period (SEP)
B) Initial Coverage Election Period (ICEP)
C) Open Enrollment Period (OEP)
D) Annual Election Period (AEP)
{{Ans- D) Annual Election Period
,4. Dino, an agent, received a phone call on Sept. 29 from a consumer
interested in Medicare Advantage plans for the new year. Dino proceeded
to verify the consumer's Medicare eligibility, describe the costs and benefit
coverage of the plan, and explained that he could not accept an enrollment
application until Oct. 15. What did Dino do that was NOT compliant?
A) Dino did nothing that was non-compliant
B) Dino refused to take the enrollment application until Oct. 15
C) Dino presented a plan prior to Oct. 1
{{Ans- C) Dino presented a plan prior to Oct. 1
5. You have scheduled an appointment and obtained a Scope of
Appointment ( SOA) form to discuss Medicare Advantage Plans with a
consumer. When you arrive at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should you do?
A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a
separate appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the
appointment.
{{Ans- A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
6. Providing objective information about the Medicare program and/or
health improvement and wellness at publicvenues is the purpose of
which of the following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
D) Informal marketing/sales events
{{Ans- B) Educational events
, 7. Janine, currently enrolled in a 3-star plan, discovers there is a 5-star plan
available where she lives. She asks her agent, Josh, to enroll her in the 5-
star plan. Josh can advise Janine of each of the following except:
A) Josh should tell Janine that she can change her current plan to a 5-
star plan since one is available in the area where she lives.
B) Josh should tell Janine that she can only use the 5-star SEP once per
calendar year
C)Josh should tell Janine that the new coverage will start the first month
after she enrolls in the 5 star plan
D) Josh should tell Janine that she can only change her current plan
to a 5 star plan during the Annual Election Period
{{Ans- D) Josh should tell Janine that she can only change her current plan
to a 5 star plan during the AEP
8. Agent Bryan wants to grow his book of business. Which of the
following lead generating activities is NOT compliant?
A) At each appointment he asks the consumer for the name and phone
number of at least one acquaintance who is 65 or older
B) At each appointment he provides extra business cards to the
consumer and asks that they pass them along to acquaintances
C) After enrolling a consumer, he mails a thank you card from the UHC
Toolkit and encloses a few business cards for the new member to
pass along to acquaintances.
{{Ans- A) At each appointment he asks the consumer for the name and
phone number of at least one acquaintance who is 65 or older
9. Agent Ralph wants to market Advantage Plans in his neighborhood - an
area that consists of single-family houses, an assisted living facility, a
church, and public library. Which of the following methods of contact is
permitted?
A) Ralph sends a flyer inviting consumers to a marketing/sales event
to each resident via postal mail
Compliance V2 (2025) | Northern Illinois
University | Verified Questions & Answers
1. In terms of events, which of the following is true?
A) Agents must report formal marketing/sales events only to UHC
B) Agents must report informal marketing/sales events only to UHC
C) Agents must report all marketing/sales and educatinal events to UHC
D) Agents must report formal and informal marketing/sales events only
to UHC
{{Ans- B
2. Whose email address may the agent enter into the LEAN enrollment
application?
A) The consumer's or another individual's provided by the consumer,
such as a friend's or relative'so
B) Only the consumer's (or leave it blank)
C) Either the consumer's or the agent's, but only if the consumer
authorizes it
{{Ans- B) Only the consumer's (or leave it blank)
3. Which election period runs from October 15 to December 7 and allows
consumers to elect to join a Medicare Advantage Plan orswitch to a
different plan?
A) Special Election Period (SEP)
B) Initial Coverage Election Period (ICEP)
C) Open Enrollment Period (OEP)
D) Annual Election Period (AEP)
{{Ans- D) Annual Election Period
,4. Dino, an agent, received a phone call on Sept. 29 from a consumer
interested in Medicare Advantage plans for the new year. Dino proceeded
to verify the consumer's Medicare eligibility, describe the costs and benefit
coverage of the plan, and explained that he could not accept an enrollment
application until Oct. 15. What did Dino do that was NOT compliant?
A) Dino did nothing that was non-compliant
B) Dino refused to take the enrollment application until Oct. 15
C) Dino presented a plan prior to Oct. 1
{{Ans- C) Dino presented a plan prior to Oct. 1
5. You have scheduled an appointment and obtained a Scope of
Appointment ( SOA) form to discuss Medicare Advantage Plans with a
consumer. When you arrive at the appointment, a friend of the
consumer who is Medicare-eligible is present to hear your
presentation. What should you do?
A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
B) Ask the consumer's friend to complete the SOA and schedule a
separate appointment
C) Tell the consumer that you will come back on another day
D) Ask the consumer's friend to leave since she had not scheduled the
appointment.
{{Ans- A) Before you can start the appointment with both consumers, ask
the consumer's friend to complete an SOA
6. Providing objective information about the Medicare program and/or
health improvement and wellness at publicvenues is the purpose of
which of the following?
A) Formal marketing/sales events.
B) Educational events
C) Personal/individual marketing appointments
D) Informal marketing/sales events
{{Ans- B) Educational events
, 7. Janine, currently enrolled in a 3-star plan, discovers there is a 5-star plan
available where she lives. She asks her agent, Josh, to enroll her in the 5-
star plan. Josh can advise Janine of each of the following except:
A) Josh should tell Janine that she can change her current plan to a 5-
star plan since one is available in the area where she lives.
B) Josh should tell Janine that she can only use the 5-star SEP once per
calendar year
C)Josh should tell Janine that the new coverage will start the first month
after she enrolls in the 5 star plan
D) Josh should tell Janine that she can only change her current plan
to a 5 star plan during the Annual Election Period
{{Ans- D) Josh should tell Janine that she can only change her current plan
to a 5 star plan during the AEP
8. Agent Bryan wants to grow his book of business. Which of the
following lead generating activities is NOT compliant?
A) At each appointment he asks the consumer for the name and phone
number of at least one acquaintance who is 65 or older
B) At each appointment he provides extra business cards to the
consumer and asks that they pass them along to acquaintances
C) After enrolling a consumer, he mails a thank you card from the UHC
Toolkit and encloses a few business cards for the new member to
pass along to acquaintances.
{{Ans- A) At each appointment he asks the consumer for the name and
phone number of at least one acquaintance who is 65 or older
9. Agent Ralph wants to market Advantage Plans in his neighborhood - an
area that consists of single-family houses, an assisted living facility, a
church, and public library. Which of the following methods of contact is
permitted?
A) Ralph sends a flyer inviting consumers to a marketing/sales event
to each resident via postal mail
