COMPREHENSIVE QUESTIONS AND
SOLUTIONS
◉ Outcome. Answer: A specific, measurable result or effect of an
action or situation.
◉ Readiness. Answer: The preparedness of an organization or its
parts to accept, effectively handle, and integrate impending change.
◉ Resistance. Answer: A stakeholder's opposition to a change.
◉ Resistance Management. Answer: The process of addressing
stakeholders' opposition to a change.
◉ Sponsor. Answer: The individual or group in the organization
accountable for the realization of the benefits of a change.
◉ Sponsorship. Answer: The process of aligning stakeholders to
support and own a change.
◉ Stakeholder. Answer: An individual affected by a change.