COMPLETE QUESTIONS AND SOLUTIONS
GRADED A+
◉ Confronting- challenging members to look at discrepancies
between their words and actions. Answer: To encourage honest self-
investigations; promote full potential
◉ Reflecting- communicating understanding of the content of
feelings. Answer: to let members know they are being heard and
understood
◉ Supporting- providing encouragement and reinforcement.
Answer: to create an atmosphere that encourages members to
continue desired behaviors
◉ empathizing- identify with clients by assuming their frames of
reference. Answer: To foster trust
◉ Facilitating- opening up clear and direct communication. Answer:
to promote effective communication among members