Management Communication - C204 WGU Exam Questions And Answers

Management Communication - C204 WGU Exam Questions And Answers /.According to your text, communication can be defined as "the transmission of _______ from one individual or group to another." - Answer-information and meaning /.The process of communication begins when __________. - Answer-the sender has an idea /.Phrases such as probably, usually, often, soon, and right away can contribute to the communication barrier known as ________. - Answer-bypassing /.In what phase of the writing process should you spend the most time? - Answer-Revising /.If you send a message to your supervisor and she forwards it to the vice president, the vice president would be considered ________. - Answer-your secondary audience /.Mark is planning a business message. He is deciding what kind of language is appropriate, what depth of explanation is needed, and whether his tone should be formal or informal. What prewriting task is Mark completing? - Answer-Responding to the audience profile /.Marcee must evaluate each of her employees yearly. What communication channel should she use to convey the results of her evaluation? - Answer-Face-to-face conversation /.When developing audience benefits, you will adapt your message to the receiver's needs by putting yourself in that person's shoes. This process is called _______. - Answer-empathy /.Choose the most effective way to revise the following sentence for positive emphasis: Students cannot park in Lot C until August 25. - Answer-Students may park in Lot C beginning August 25. /.Which of the following sentences avoids bias? - Answer-Hundreds of sales representatives are expected to attend the convention. /.Collaboration on team-written documents may be necessary for projects that are big, have short deadlines, and _______ - Answer-require the expertise or consensus of many people /.Which of the following represents a benefit of team-written documents? - Answer-Working together helps members learn more about the organization's values and procedures. /.Which of the following is the least effective tool for most collaborative writing tasks? - Answer-E-mail /.Encoding involves translating a message from its symbol form into meaning. - Answer-False - Encoding occurs when an idea is converted into words or gestures that convey meaning. Decoding is the process that involves translating a message from its symbol form into meaning. /.As the communication barrier known as bypassing reveals, meanings are in people rather than in words. - Answer-true - A common barrier to clear communication is bypassing, which is formed by people attaching differing meanings to words and phrases. /.The first phase of the writing process involves writing a rough draft of your message. - Answer-FALSE - The first phase of the writing process prepares you to write. It involves analyzing the audience and your purpose for writing, anticipating how your audience will react to your message, and adapting your message to the audience. Using the 3-x-3 Writing Process as a Guide /.Valuing length over clarity leads to conciseness in writing. - Answer-FALSE - Conciseness involves valuing clarity over length. Using the 3-x-3 Writing Process as a Guide /.Before you compose a message, ask yourself "Why am I sending this message?" and "What do I hope to achieve?" - Answer-TRUE - As you begin to compose a workplace message, you should ask yourself "Why am I sending this message?" and "What do I hope to achieve?" Your responses to these questions will determine how you organize and present your information. Analyzing and Anticipating the Audience /.A letter is an effective channel for an internal written message requiring formality or sensitivity. - Answer-FALSE - A letter is used for external messages requiring formality, sensitivity, and/or a written record. Analyzing and Anticipating the Audience /.I have decided to allow you to take Friday off effectively applies the "you" view. - Answer-FALSE - I have decided to allow you to take Friday off effectively applies the "I/we" view. Using Expert Writing Techniques to Adapt to Your Audience