HCCA – CHC EXAM QUESTIONS
WITH POSSIBLE SOLUTIONS (ALL
CHAPTERS) | LATEST EXAM 2026 |
GRADED A+
True or False:
The ACA requires that all providers adopt a compliance plan as a condition of
enrollment with Medicare, Medicaid, and Children's Health Insurance Program (CHIP). -
ANSWER True
ref. ACA section 6102
According to HHS-OIG - what are three important reasons for proper documentation in
Compliance? (hint: protections) -ANSWER 1.Protect our programs
2.Protect your patients
3.Protect the Provider
https://oig.hhs.gov/newsroom/podcasts/2011/heat/heat09-
trans.asp#:~:text=Proper%20documentation%2C%20both%20in%20patients,to%20prot
ect%20you%20the%20provider.
At which level of the Medicare Part A or Part B appeals process is the appeal decision
by the Office of Medicare Hearings and Appeals (OMHA)?
a. first level of appeal
b. second level of appeal
c. third level of appeal
d. fourth level of appeal -ANSWER c. . third level of appeal
Frist level - redetermination by Medicare contractor
Second level - reconsideration by Independent contractor
Third appeal - Administrative Law Judge (ALJ) hearing
Fourth appeal - review by Medicare Appeals Council
Fifth appeal - review in Federal District Court
https://www.hhs.gov/about/agencies/omha/the-appeals-process/index.html
What should CCO be able to do? (What skills should this person have?) Choose all that
apply.
a. Leadership skills.
b. Oversee the coding department.
c. Skills to design and implement a compliance program.
d. Be able to anticipate new risk areas.
,e. Practical experience with documenting medical necessity. -ANSWER a. Leadership
skills,
c. Skills to design and implement a compliance program, and
d. Be able to anticipate new risk areas.
Which of the following is an absolute necessity in order to have a successful
Compliance Program?
a. continuous training and improvements
b. effective reporting path
c. non-retaliation for whistleblowers
d. reliable and equal discipline -ANSWER c. non-retaliation for whistleblowers
A Compliance Program with well written policies and procedures:
a. can be successful if consistently reviewed and maintained
b. cannot be effective due to the sheer volume presented
c. will be effective if read by management
d. will not be successful without the proper oversight -ANSWER d. will not be successful
without the proper oversight
Regardless of having the best written policies in place that are reviewed/maintained
consistently, and read and disseminated accordingly, will fail if there is no proper
oversight to ensure they are actually being followed and understood.
A Compliance Officer can achieve a higher level of compliance and ethics engagement
by:
a. ensuring leadership reads the policies
b. increasing management involvement
c. responding to compliance hotline calls
d. monitoring the code of conduct -ANSWER b. increasing management involvement.
Compliance is everyone's responsibility, but management involvement is crucial. They
have a direct contact with employees, they know and understand their staff's needs and
concerns, and have the most influence over employee's actions and attitudes.
Employees most likely use their direct manager(s) to raise concerns and the reason
they are so critical for an organization to foster a culture of compliance.
Which of the following requires providers to be permanently excluded from all federal
health care programs if found guilty of a healthcare related fraud a third time:
a. Deficit Reduction Act of 2005
b. False Claims Act
c. Balance Budget Act of 1997
d. Social Security Act section 1128d -ANSWER c. Balance Budget Act of 1997
Also known as a BBA "three strikes rule"
,What section of the ACA prevents discrimination against individuals with limited English
proficiency (LEP), and also prohibits discrimination in healthcare programs and activities
that receive federal funding, based on race, color, national origin, sex, age, or disability.
a. ACA section 6102
b. ACA section 1557
c. ACA section 6002 -ANSWER b. ACA section 1557 is the correct ANSWER.
a. ACA section 6102 requires owners, operators, and administrators of LTC facilities to
adopt effective compliance.
c. ACA section 6002 requires the establishment of a transparency program, now known
as CMS Open Payments.
Which statement is TRUE regarding compliance programs?
a. Compliance programs are considered more dangerous if they are developed but not
implemented.
b. Compliance programs can detect but not prevent criminal conduct
c. Compliance programs are only required by law for healthcare entities that have more
than $500,000 in annual revenue.
d. Compliance programs are not mandated by law. -ANSWER a. Compliance programs
are considered more dangerous if they are developed but not implemented.
An individual's understanding of the compliance aspects of their job can BEST be
enhanced by including compliance in:
a. annual evaluations
b. exit interviews
c. HR benefit materials
d. audit committee meetings -ANSWER a. annual evaluations
Formal statement outlining a plan for a specified subject area. It usually cites state
and/or federal required actions or standards.
a. CAP
b. Procedure document
c. Policy document
d. Legal standards -ANSWER c. Policy document
CAP - outlines corrective action plan
Procedure - describes process/steps under a certain criteria
Legal standards - mandatory action or rule
Life cycle of records management -ANSWER Creation
Use
Maintenance
Retention
Disposition
, Standards of Conduct (written P&Ps) -ANSWER Demonstrate the organization's ethical
attitude and its "enterprise-wide" emphasis on compliance with all applicable laws and
regulations
Code of Conduct: Content Checklist -ANSWER • Demonstrate system wide emphasis on
compliance with all applicable laws and regulations
• Written plainly and concisely so all employees can understand the standards
• Includes internal and external regulations
• Mentions organizational policies without completely restating them
• Is consistent with company policies and procedures
• Includes management's responsibility to explain and enforce the code
Ref: SCCE Compliance & Ethics Manual, Chapter 2
https://compliancecosmos.org/essential-elements-effective-ethics-and-compliance-
program
Code of Conduct and Employees -ANSWER All employees must receive, read, and
understand the standards.
A supervisor should explain the standards and ANSWER any questions.
Employee should attest in writing that they have received, read, and understood the
standards
Employee compliance with standards must be enforced through appropriate discipline
when necessary
Discipline for non-compliance should be stated in the standards
Code of Conduct Purpose -ANSWER • To present specific guidelines for employees to
follow
• To confirm that all employees comprehend what is required of them
• To provide a process for proper decision making
• To confirm that employees put standards into everyday practice
• To elevate corporate performance in basic business relationship
• To confirm that the organization upholds and supports proper compliance conduct
Every organization needs policies and procedures for: -ANSWER • Internal assessments
• Record retention (where, how long)
• Self-disclosure
• Medicare sanction checks (LEIE)
• Billing policies
• Credit balance
• No charge visits
• Incomplete/unsuccessful procedure
• Documentation requirements
When should Code of Conduct be distributed to new employees? -ANSWER Must be
distributed within 90 days of hire
WITH POSSIBLE SOLUTIONS (ALL
CHAPTERS) | LATEST EXAM 2026 |
GRADED A+
True or False:
The ACA requires that all providers adopt a compliance plan as a condition of
enrollment with Medicare, Medicaid, and Children's Health Insurance Program (CHIP). -
ANSWER True
ref. ACA section 6102
According to HHS-OIG - what are three important reasons for proper documentation in
Compliance? (hint: protections) -ANSWER 1.Protect our programs
2.Protect your patients
3.Protect the Provider
https://oig.hhs.gov/newsroom/podcasts/2011/heat/heat09-
trans.asp#:~:text=Proper%20documentation%2C%20both%20in%20patients,to%20prot
ect%20you%20the%20provider.
At which level of the Medicare Part A or Part B appeals process is the appeal decision
by the Office of Medicare Hearings and Appeals (OMHA)?
a. first level of appeal
b. second level of appeal
c. third level of appeal
d. fourth level of appeal -ANSWER c. . third level of appeal
Frist level - redetermination by Medicare contractor
Second level - reconsideration by Independent contractor
Third appeal - Administrative Law Judge (ALJ) hearing
Fourth appeal - review by Medicare Appeals Council
Fifth appeal - review in Federal District Court
https://www.hhs.gov/about/agencies/omha/the-appeals-process/index.html
What should CCO be able to do? (What skills should this person have?) Choose all that
apply.
a. Leadership skills.
b. Oversee the coding department.
c. Skills to design and implement a compliance program.
d. Be able to anticipate new risk areas.
,e. Practical experience with documenting medical necessity. -ANSWER a. Leadership
skills,
c. Skills to design and implement a compliance program, and
d. Be able to anticipate new risk areas.
Which of the following is an absolute necessity in order to have a successful
Compliance Program?
a. continuous training and improvements
b. effective reporting path
c. non-retaliation for whistleblowers
d. reliable and equal discipline -ANSWER c. non-retaliation for whistleblowers
A Compliance Program with well written policies and procedures:
a. can be successful if consistently reviewed and maintained
b. cannot be effective due to the sheer volume presented
c. will be effective if read by management
d. will not be successful without the proper oversight -ANSWER d. will not be successful
without the proper oversight
Regardless of having the best written policies in place that are reviewed/maintained
consistently, and read and disseminated accordingly, will fail if there is no proper
oversight to ensure they are actually being followed and understood.
A Compliance Officer can achieve a higher level of compliance and ethics engagement
by:
a. ensuring leadership reads the policies
b. increasing management involvement
c. responding to compliance hotline calls
d. monitoring the code of conduct -ANSWER b. increasing management involvement.
Compliance is everyone's responsibility, but management involvement is crucial. They
have a direct contact with employees, they know and understand their staff's needs and
concerns, and have the most influence over employee's actions and attitudes.
Employees most likely use their direct manager(s) to raise concerns and the reason
they are so critical for an organization to foster a culture of compliance.
Which of the following requires providers to be permanently excluded from all federal
health care programs if found guilty of a healthcare related fraud a third time:
a. Deficit Reduction Act of 2005
b. False Claims Act
c. Balance Budget Act of 1997
d. Social Security Act section 1128d -ANSWER c. Balance Budget Act of 1997
Also known as a BBA "three strikes rule"
,What section of the ACA prevents discrimination against individuals with limited English
proficiency (LEP), and also prohibits discrimination in healthcare programs and activities
that receive federal funding, based on race, color, national origin, sex, age, or disability.
a. ACA section 6102
b. ACA section 1557
c. ACA section 6002 -ANSWER b. ACA section 1557 is the correct ANSWER.
a. ACA section 6102 requires owners, operators, and administrators of LTC facilities to
adopt effective compliance.
c. ACA section 6002 requires the establishment of a transparency program, now known
as CMS Open Payments.
Which statement is TRUE regarding compliance programs?
a. Compliance programs are considered more dangerous if they are developed but not
implemented.
b. Compliance programs can detect but not prevent criminal conduct
c. Compliance programs are only required by law for healthcare entities that have more
than $500,000 in annual revenue.
d. Compliance programs are not mandated by law. -ANSWER a. Compliance programs
are considered more dangerous if they are developed but not implemented.
An individual's understanding of the compliance aspects of their job can BEST be
enhanced by including compliance in:
a. annual evaluations
b. exit interviews
c. HR benefit materials
d. audit committee meetings -ANSWER a. annual evaluations
Formal statement outlining a plan for a specified subject area. It usually cites state
and/or federal required actions or standards.
a. CAP
b. Procedure document
c. Policy document
d. Legal standards -ANSWER c. Policy document
CAP - outlines corrective action plan
Procedure - describes process/steps under a certain criteria
Legal standards - mandatory action or rule
Life cycle of records management -ANSWER Creation
Use
Maintenance
Retention
Disposition
, Standards of Conduct (written P&Ps) -ANSWER Demonstrate the organization's ethical
attitude and its "enterprise-wide" emphasis on compliance with all applicable laws and
regulations
Code of Conduct: Content Checklist -ANSWER • Demonstrate system wide emphasis on
compliance with all applicable laws and regulations
• Written plainly and concisely so all employees can understand the standards
• Includes internal and external regulations
• Mentions organizational policies without completely restating them
• Is consistent with company policies and procedures
• Includes management's responsibility to explain and enforce the code
Ref: SCCE Compliance & Ethics Manual, Chapter 2
https://compliancecosmos.org/essential-elements-effective-ethics-and-compliance-
program
Code of Conduct and Employees -ANSWER All employees must receive, read, and
understand the standards.
A supervisor should explain the standards and ANSWER any questions.
Employee should attest in writing that they have received, read, and understood the
standards
Employee compliance with standards must be enforced through appropriate discipline
when necessary
Discipline for non-compliance should be stated in the standards
Code of Conduct Purpose -ANSWER • To present specific guidelines for employees to
follow
• To confirm that all employees comprehend what is required of them
• To provide a process for proper decision making
• To confirm that employees put standards into everyday practice
• To elevate corporate performance in basic business relationship
• To confirm that the organization upholds and supports proper compliance conduct
Every organization needs policies and procedures for: -ANSWER • Internal assessments
• Record retention (where, how long)
• Self-disclosure
• Medicare sanction checks (LEIE)
• Billing policies
• Credit balance
• No charge visits
• Incomplete/unsuccessful procedure
• Documentation requirements
When should Code of Conduct be distributed to new employees? -ANSWER Must be
distributed within 90 days of hire
