C430 Healthcare Quality Improvement and Risk Management Questions and Answers WGU

C430 Healthcare Quality Improvement and Risk Management Questions and Answers WGU 1. Which strategy can reduce the risk associated with this procedure? A.) Ask the manager to increase staffing prior to the CT B.) Ask the patient to identify their allergies prior to the CT C.) Have the staff complete a safety report following the CT D.) Have the patient sign informed consent following the CT - ANSWER B.) Ask the patient to identify their allergies prior to the CT While performing morning vital signs, a nurse observes that the patient room is very cold and the television is loud. There is also a dinner tray from last night on the table, and the patient's socks are on the floor. Before leaving, the nurse observes a full urinary catheter bag as well as IV tubing in the trash can. 2. Which problem needs to be corrected to reduce the risk of infection for this patient? A.) The socks on the floor B.) The left over dinner tray C.) The IV tubing in the trash D.) The full urinary catheter bag - ANSWER D.) The full urinary catheter bag A patient presents to the emergency room after returning from another country with acute respiratory distress and a productive cough. 3. Which action should be taken to reduce the infection risk in this situation? A.) Place the patient in an isolation area B.) Transfer the patient to a trauma facility C.) Give the patient oxygen in the waiting room D.) Keep the patient in the emergency department - ANSWER A.) Place the patient in an isolation area An infection control surveillance of hospital patient rooms reveals a high level of bacteria on some surfaces. It is discovered that newly hired housekeeping staff had cleaned the rooms. To control the risk of infections, new employees already receive training in proper disinfection methods. 4. What should be added to the infection risk control plan to improve effectiveness? A.) Compare practices among newly hired housekeeping staff B.) Employ a private cleaning service agency to disinfect rooms C.) Provide regular performance feedback to housekeeping staff D.) Use infectious disease specialists to clean patient care areas - ANSWER C.) Provide regular performance feedback to housekeeping staff A medical staff peer review committee reviews a physician due to a situation at the medical facility. The review resulted in reduced privileges and a report of the physician to the state medical board. 5. Which situation would have resulted in this action? A.) Increased rate of patient admissions B.) Increased rate of patient dissatisfaction C.) Increased number of unexpected patient deaths D.) Increased number of unexpected insurance denials - ANSWER C.) Increased number of unexpected patient deaths A medical staff peer review committee reviews a physician due to a situation at the medical facility. The committee recommends colleague-to-colleague intervention. 6. Which problem occurred? A.) Car parked in handicapped spots B.) Poor physician bedside manner C.) Pre-admission complications delaying procedures D.) Limited in-room access to prescribed dietary options - ANSWER B.) Poor physician bedside manner An applicant with 25 years of healthcare experience submitted a job application for an opening at a local hospital. The supervisor reviewed all of the applications and accessed a publicly available social media site specifically to determine the birth year of the applicants. The application of the 67-year-old was quickly eliminated from consideration. 7. Which federal regulatory requirement was violated? A.) Civil Rights Act B.) Social Security Act C.) Older Americans Act D.) Americans with Disabilities Act - ANSWER A.) Civil Rights Act A highly productive medical coder has a spouse who sustained a serious work-related injury. The coder asks the supervisor for eight weeks of unpaid time off to care for the spouse, but the supervisor decides to terminate the employee. 8. Which federal regulation has been violated in this scenario? A.) National Labor Relations Act B.) Famiily and Medical Leave Act C.) Americans with Disabilities Act D.) Emergency Medical Treatment and Active Labor Act - ANSWER B.) Famiily and Medical Leave Act A hospital recently acquired a home health agency, which is a new service for the hospital. Because employees will now go into patient homes to provide care, this acquisition presents new risk management concerns. 9. What should be added to the hospital's risk management plan to manage this new risk? A.) Obtain employment history when hiring new staff B.) Train staff on safe patient lifting techniques C.) Evaluate staff knowledge in the use of medical devices D.) Conduct field visits to assess staff performance periodically - ANSWER D.) Conduct field visits to assess staff performance periodically A long-term care facility acquired a hospice care agency, which provides in-home medical support including pain relief for dying patients. Care of terminally ill patients presents new risk management concerns for the facility.