system for managing a company's interactions with current and future customers. It
often involves using technology to organize, automate, and synchronize sales,
marketing, customer service, and technical support.
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customer relationship management
the system sends an alert to a decision maker by fax, e-mail, pager or on a PDA so
immediate action can be taken.
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in case of an event...
, methods of automatically identifying objects, collecting data about them, and
entering that data directly into computer systems (i.e. without human involvement).
Technologies include bar codes, Radio Frequency Identification (RFID), biometrics,
magnetic stripes, Optical Character Recognition (OCR), smart cards, and voice
recognition.
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automatic identification
a supply chain wide technology strategy to support multiple levels of decision
making. It creates a clear view of the flow of products, information, and services
across the supply chain
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companies must develop...
accurate, timely, and link all the essential processes
Give this one a try later!
the information must be...
-improve transportation, distribution, inventory, & order management
-expedite financial settlements
=measure performance results
often involves using technology to organize, automate, and synchronize sales,
marketing, customer service, and technical support.
Give this one a try later!
customer relationship management
the system sends an alert to a decision maker by fax, e-mail, pager or on a PDA so
immediate action can be taken.
Give this one a try later!
in case of an event...
, methods of automatically identifying objects, collecting data about them, and
entering that data directly into computer systems (i.e. without human involvement).
Technologies include bar codes, Radio Frequency Identification (RFID), biometrics,
magnetic stripes, Optical Character Recognition (OCR), smart cards, and voice
recognition.
Give this one a try later!
automatic identification
a supply chain wide technology strategy to support multiple levels of decision
making. It creates a clear view of the flow of products, information, and services
across the supply chain
Give this one a try later!
companies must develop...
accurate, timely, and link all the essential processes
Give this one a try later!
the information must be...
-improve transportation, distribution, inventory, & order management
-expedite financial settlements
=measure performance results
